What should I do if Huawei's mobile phone WeChat receives the message without prompting?

If the third-party application of Huawei mobile phone you are using is running in the background or the mobile phone screen is closed for a period of time, but you can still see these messages after entering the application, please follow the following methods to troubleshoot:

Warm reminder:

If the mobile phone can't receive messages after being turned on or restarted, this is normal, because the application didn't start after being restarted, so it can't receive messages at this time. Please click the icon to start the application to receive information normally.

1. Check for updates.

(1) It may be that the old application is not compatible with the latest system version of the mobile phone. We suggest that you update your application to the latest version in Huawei application market or official website.

(2) Some applications may adapt to the version of the mobile phone system. It is recommended that you back up the data in advance (WeChat /QQ and other applications need to be backed up separately) and check and update the mobile phone system version:

Go to mobile phone settings, search for software updates or system updates, and then click Check for updates. If there is a new version, I suggest you upgrade to the latest version in time.

2. Turn on application message notification

(1) Turn on notification permission

Go to Settings > Notification Center, find the application that needs to be set, and set it to allow notification, notification method (allow notification, display in status bar, banner, screen lock notification, etc. ).

(2) Open the message reminder

Some applications need to turn on message reminders in their own settings. Please enter application settings.

Tip: Some applications can't receive message reminders after logging in to the PC.

3. Keep the network open

(1) Turn off the energy-saving mode switch.

Maybe the networking permission of the application has been turned off or you have turned on the traffic saving mode, so you can't receive the message.

Enter the mobile phone housekeeper and click traffic management > application networking, find the application, and review the mobile data and WLAN options again.

Enter the mobile phone housekeeper, click traffic management > traffic saving mode (smart traffic saving), and turn off the traffic saving mode or smart traffic saving switch. If you don't want to turn off the traffic saving mode, you can find the application under the list of applications that are not limited by data consumption and turn on the switch.

(2) Turn on the switch prompt of WLAN/ mobile data connection, and always keep the network connection function when sleeping.

It may be that the mobile phone can't automatically use the mobile data connection without WLAN, or it is disconnected when sleeping, resulting in no message.

A. turn on the WLAN/ mobile data connection switching prompt function.

EMUI 8。 X / 9。 X / 10。 X / 1 1。 X & Magic UI 2. X /3。 X /4.0:: Search and input mobile network/mobile data in the settings, and select Advanced >; WLAN/ mobile data connection switching prompt; Click to change the status to automatically use mobile data connection.

EMUI 5。 X: settings > more > mobile network > WLAN/ mobile data connection switching prompt;

Tip: After setting this option, there will be no prompt when switching to moving data. Please pay attention to the traffic consumption of mobile data in time.

B. Turn on the switch that always keeps the network connection while sleeping.

EMUI 9。 X / 10。 X / 1 1。 X & Magic UI 2. X /3。 X /4.0: Go to Settings, search and click Always keep network connection when going to sleep, and turn on the switch.

EMUI 8。 X and below: enter the mobile phone settings, search and click to keep WLAN connection dormant >; Always; In the mobile phone settings, search into the mobile network, click Advanced, and turn on the always-on data service switch.

4. Open the background operation authority of third-party applications.

It may be that the application can't run in the background or cleaned up the application when cleaning up the background, resulting in the inability to receive messages.

(1) allows applications to start themselves and run in the background.

Go to Mobile Manager > Start Management (Application Start Management), turn off the automatic management switch of the application, and turn on Allow self-startup, Allow associated startup, and Allow background activities.

EMUI 5。 X mobile phone may have opened the screen lock cleaning application or used the mobile phone housekeeper >; Clean up the application when accelerating cleaning. It is recommended that you use mobile phone housekeeper > XX% remaining > turn off the application switch in the lock screen cleaning application, in mobile phone housekeeper >; Clean up acceleration > uncheck the application in memory acceleration. If checked, the application will close when cleaning acceleration is used.

(2) Lock the multi-task interface

EMUI 9。 X / 10。 X / 1 1。 X & Magic UI 2. X /3。 X /4.0: Enter the multitasking interface, select an application, and slide the application down. When the small lock icon is displayed in the upper right corner of the application, it means that the application has been locked, and sliding down again will unlock it;

EMUI8。 X and below: enter the multitasking interface, select the application, and click the lock symbol. When the lock changes from the open state to the closed state, it means that the application has been locked. Click again to unlock it.

5. Turn off the power optimization function

(1) Turn off the high power consumption reminder function.

Maybe you shut down the application manually when the system was awakened by high power consumption. It is recommended that you choose not to prompt again when there is a reminder of high power consumption in the application, and do not close the application directly. Or you can turn off the high power consumption reminder function: (Some mobile phones do not support high power consumption reminder, please refer to the actual situation of mobile phones)

EMUI 10。 X / 1 1。 X & magic UI 3. x/4.0:settings >； Application > application management to learn about the power consumption details of related applications > turn off the high power consumption reminder switch;

EMUI 9。 X & Magic UI 2. X: settings > battery > more battery settings, and turn off the high power consumption reminder switch;

EMUI 8。 X: mobile phone housekeeper > XX% remaining > gear button to turn off the high power consumption reminder switch;

EMUI 5。 X: mobile phone housekeeper > XX% remaining > background high-power application. If this application is checked, it will cause the application to close and need to be restarted to receive messages normally.

(2) Turn off the switch of power saving mode and super power saving.

You may have turned on the power saving mode, so I suggest you go to Settings > Battery, and turn off the power saving mode and super power saving switch.

(3) Allow to ignore battery optimization

EMUI 9。 X / 10。 X / 1 1。 X & Magic UI 2. X /3。 X /4.0: enter the mobile phone settings, search for battery optimization, click on the small triangle, select all applications, find the application, and set it to disallow;

EMUI 8。 X & ampEMUI 5。 X: Enter the mobile phone settings, search and ignore battery optimization, click on the small triangle, select all applications, find the application, and set it to allow.

6. Update the smart maintenance rules of mobile phone housekeeper

It may be that the smart maintenance rules of mobile phone housekeeper have not been updated. We recommend that you follow the following methods:

Enter the mobile phone housekeeper, click the setting icon (gear button) in the upper right corner, and turn on the intelligent maintenance switch;

Enter the settings, search into the application management, find the mobile phone housekeeper, and click Save >; Delete data. Keep the network unblocked, open the mobile phone housekeeper, wait for its self-check, and restart the mobile phone after the final score appears.

Tip: This operation will restore other settings of mobile phone housekeeper, so it is recommended that you reset them.

7. Unloading and reloading

(1) Uninstall the third-party mobile phone housekeeper software.

Third-party mobile phone housekeeper software may manage applications. Please confirm whether other third-party software such as mobile phone housekeeper or security guard is installed on your mobile phone. It is recommended to delete third-party software or put it on the trust list.

(2) Uninstall and reinstall the application.

It is recommended that you uninstall the application after backing up the application data, and try again after downloading, installing and opening the required related permissions in Huawei application market or official website.

If all the above operations are configured and there are still problems, it is recommended that you back up important data in advance (WeChat /QQ and other applications need to be backed up separately) and bring the purchase voucher to Huawei customer service center for testing.