Personal Work Summary (10)

Summary is a process of re-understanding the actual work and a review of the previous stage. The following is a summary of my personal work for your reference only. Click "Personal Summary" to view more personal work summaries.

Personal work summary 1

In the fourth quarter, with the support and help of leaders and colleagues in the work area, I have always insisted on uniting with comrades, studying hard and constantly improving my business level. Strict requirements, pay attention to work procedures, consciously obey organizational arrangements, and successfully complete various tasks assigned by leaders. Now I will report my work, study and thoughts in the fourth quarter as follows:

I. Work Completion:

In the fourth quarter, I earnestly performed my post responsibilities, based on my own duties, loyal to my duties, actively cooperated with the leaders of the work area together with employees, and United as one, and mainly completed the following work:

1, 3# hot water boiler and 4# steam boiler.

2. Maintenance of two circulating pumps.

3, 4t monthly material plan report.

4, 4t and central air conditioning equipment accessories model finishing work.

5. Handover and acceptance of central air conditioning.

6, can seriously complete the temporary work assigned by the leadership.

Second, the study and political and ideological situation

1. At work, I can learn from the leaders of district teams, veteran comrades, brothers in the same industry, practice and society with an open mind, constantly improve my professional skills and political and ideological level, and gradually mature myself. Be able to control time reasonably and study in time according to the needs of work.

2. Pay attention to the study of political theory and stand firm. Can participate in the political theory study organized by the Party branch of the mining area of the group company on time, so as to keep the thought consistent with the party organizations at all levels and improve the political quality.

Third, the existing shortcomings and the direction of future efforts

In short, in the fourth quarter, I was able to complete the tasks assigned by the leaders of the work area, without the support and help of the leaders and colleagues in the work area, and it was the result of close cooperation and collaboration. However, compared with the requirements of the leaders in the work area, there are still necessary gaps: first, there are still impatience in the work, and they are not calm enough in the face of major events; Second, the management level needs to be further strengthened and improved; Third, theoretical study needs to be further strengthened and more professional and technical knowledge needs to be learned; Of course, I still have many shortcomings and deficiencies. Please organize and lead criticism and correction. I will understand with an open mind in order to improve.

In the future work, I will be more strict with myself, constantly strengthen my study, overcome my shortcomings, carry forward my achievements, unite with my comrades, work hard and contribute my meager strength to our mine and work area.

Personal work summary II

Over the past semester, we have worked with all teachers of Qixin, Qi Xin, and with the guidance and help of superiors and the tacit cooperation of teachers, we have successfully completed various educational and teaching tasks and summarized the teaching and research work. The teaching and research work of this semester is summarized as follows:

First, strengthen learning and improve teachers' professional quality.

1. Strengthen teachers' ideological and political education and professional ethics education. Every Friday, there will be a meeting of all kindergarten teachers to strengthen political and professional study.

2. Strengthen the study of educational theory, establish a correct view of education, clarify the direction, emancipate the mind, change ideas and make bold innovations. Every Wednesday is the time for kindergarten collective lesson preparation and business study, which is the responsibility of the teaching and research team leader. Teachers take turns presiding, expressing their opinions, discussing and guiding each other, and the level of education and teaching has been greatly improved.

3. Insist on taking morality as the leading factor, formulate kindergarten moral education goals and teachers' code of conduct in daily work, improve teachers' moral behavior, and move from heteronomy to self-discipline.

Second, strengthen teaching research and improve teaching quality.

1. Strengthen teaching and research activities and reform classroom teaching. According to the needs of children's development, establish a sense of goal, choose educational content and carry out educational activities. This issue focuses on centralized teaching and research. Everyone expresses their opinions on the content of the textbook, discusses the most appropriate method, and then writes a lesson plan, which not only saves time, but also fully realizes the sharing of resources.

2. Carry out listening, speaking and evaluation activities according to the special courses and experimental topics offered by our college. Many teachers have found their own places worth learning, their own shortcomings and the direction of improvement in the future by preparing lessons, listening to other people's lessons, evaluating their own lessons and evaluating others' lessons. According to the achievements of directors, business directors and teachers, the teachers who won the first prize are: Wang, Si Lingling, Zhou, Song, and Wang.

3. Evaluate children in many ways and improve the quality of teaching. In this issue, we made a survey on English and early reading. Grade five, grade three, grade four, grade three, grade four, grade two and grade three have good English scores, and grade four, grade five, grade one, grade four and grade three have good reading scores. At the end of the term, we evaluated music, art, math, science and other subjects. Generally speaking, the children have mastered it quite well.

Third, strengthen teaching management and improve the level of scientific management.

Put pressure on the teaching and research team leaders, fully decentralize them and let them be responsible for the teaching and research tasks of this group. They are responsible for organizing leaders' discussion during the weekly business study time and writing the scientific research project plan at the beginning.

Personal work summary 3

Since I joined the work, I have been keen on my own work, demanding myself strictly, maintaining the integrity of my post, and always maintaining the attitude of "modesty", "caution" and "self-discipline". With the care and support of the leaders and the help and support of my colleagues, I have been studying hard, making positive progress, striving to improve myself, working hard, finishing my tasks seriously and performing my duties well. My performance in all aspects has been affirmed by the leaders and the masses. The study and work in the past three months are briefly summarized as follows:

First, be strict with yourself, consciously strengthen party spirit training and improve political and ideological awareness.

Always adhere to the stand, viewpoint and methodology of Marxism-Leninism, adhere to the correct world outlook, outlook on life and values, and use them to guide their study, work and life practice. Love the motherland, love the party, love socialism, strengthen the faith of * * *, and maintain a high degree of consistency with the party organization. Conscientiously implement the party's line, principles and policies, be proactive, work diligently, be fearless of difficulties, work conscientiously and work hard, and make contributions within one's capacity in ordinary posts.

Second, strengthen theoretical and professional study, and constantly improve their overall quality.

As a newcomer to transportation administration, I clearly see that the stage of life has changed and my work experience is insufficient. Therefore, only by constantly strengthening study and constantly accumulating and enriching ourselves can we exercise our ability to serve the people. Since I started working, I have always insisted on studying while working, and constantly improved my overall quality level.

First, earnestly study the Party's important thoughts, profoundly understand their scientific connotations, earnestly study "striving for Excellence", further lay a solid theoretical foundation, and improve party spirit cultivation and ideological and moral quality.

The second is to study business knowledge seriously, and always keep an open mind and eager to learn business knowledge. I learned a lot of working methods, directly contacted the masses, and really penetrated into the masses. I usually read more books, ask more questions, think more, take the initiative to ask questions to leaders and the masses, and government study meetings and various work meetings are all good opportunities for me to study. In addition, I seriously participated in various trainings and conferences, and mastered business skills through law enforcement training. The study of business knowledge has enabled me to grow rapidly in my work.

The third is to study legal knowledge seriously. As an office worker, I need to handle all kinds of documents, and as a traffic law enforcement officer, it is directly related to the application of many laws and regulations. Combining with the actual characteristics of my own work, I consciously strengthen my knowledge of laws and regulations in my spare time to further enhance my legal consciousness and concept.

Personal work summary 4

In the first quarter, our case prevention work has been continuously strengthened and achieved certain results. However, case prevention is a complex and arduous system engineering. The grim social security situation and the aging of a large number of safety facilities and equipment make the safety work encounter unprecedented challenges, and the existing problems are gradually exposed.

1, safety management needs to be further improved. Low personnel quality and poor defense facilities have always been our weak links, and the village-to-village business model is an important security risk. In addition, with the rapid development of electronic construction, computer security management needs to be further strengthened.

2. Safety awareness needs to be further enhanced. A few workers and leaders still have paralysis and luck in safety work, which is mainly manifested in the ineffective rectification of some old and aging facilities and equipment. For example, the power cord of a branch is aging.

3. Safety precautions need to be further improved. Limited by historical conditions and existing funds, several branches of our trade union have simple facilities, such as the business counters of two branches are not equipped with bulletproof glass, the warehouses and business offices are not equipped with toilets, and only 1 bulletproof cash trucks are used for daily administration. At the same time, the central treasury of the alliance has not carried out TV monitoring reform, and the gps satellite positioning system of the cash truck has not been installed.

In this quarter, under the correct leadership of the superior office and the Public Security Bureau, the security work of a rural credit cooperative conscientiously implemented the spirit of the case prevention work conference of the whole rural credit cooperative, closely focused on the work objectives of case prevention and risk prevention, adhered to the guiding ideology of putting prevention first and promoting prevention through investigation, strengthened team building and police force management, created a good atmosphere of "safety is collective, everyone keeps safety", achieved certain results in safety work, and realized accidents without safety responsibility during the quarter.

In the next quarter's work, we will continue to do a good job, and the security work of credit cooperatives is the top priority, because as long as there is a mistake, the loss to the country and the people is huge, so we must always pay attention to security work. I believe that as long as we always pay attention, we will achieve eternal peace in safety work!

Personal work summary 5

With the continuous improvement of information requirements of _ _ service company, there are more and more information projects, and the whole first quarter is spent in tension and busyness. Looking back on these three months' work, I am busy and happy, and thank all the members of the information center for their cooperation in work and care in life. The specific work is summarized as follows:

1. Submit the outline design specification and demand analysis report of "Internal Inspection System of Mobile Information Center". According to the revised opinions, complete the code development and deploy it to the information center server.

2. According to the internal requirements of the information center, develop a "forum system" and deploy it on the server of the information center.

3. Submit the outline design specification of "auxiliary office system". According to the feedback information and guidance, the summary of code development work was completed within 20 _ _ _ in the first quarter. And deploy it on the information center server for use.

4. Participate in the CRBT project team of the Group and develop the code according to the division of labor. Mainly responsible for developing complaint module and ringtone library module. After the development is completed, participate in the chain debugging of the group's color ring back tone system, adjust each module according to the new requirements, and deploy it on the information center server.

5. Participate in the technical exchange of adc management platform.

6. Submit the outline design specification and demand analysis report of "Performance Management System" and "Online Training Examination System".

7. Participate in the interview and submit C language test questions.

8. Participate in the testing of CRBT platform in the whole province, and simulate the leading role of county-level key account managers. Test the personal information, work order processing, complaint and message module, and submit the test report.

9. Participate in the discussion meeting on the interface between the independent research and development information project and oa system, and submit the application report of system interface according to the discussion results of the meeting.

10. Submit the project development design of "online training and examination system", design the overall framework, and divide the work among the project team members accordingly.

1 1. Complete all entrusted matters in time.

Future work will start from today, and new goals and challenges should be improved. Finally, I wish communication service companies gallop in the clear sky.

Personal work summary 6

20_ years is about to become the past. Through this year's sales efforts, we also have some gains. Near the end of the year, let's make a summary of sales work. The purpose is to learn lessons and increase sales, so as to do a better job, so as to have confidence and determination to do a better job next year. Below I will make a simple summary of my work in the past year.

In 20 years, resolutely implement the _ _ manufacturer policy. Learn and formulate all aspects of sales, the core competitive advantages of the company's products, and plan and publicize the company's image and brand image together with the marketing department, as shown in various media advertisements; Radio stations, newspapers and magazines, etc. , so that our company's popularity is gradually known to customers in the _ _ market. All employees in the department have sent more than _ _ _ text messages, in terms of team building; Detailed assessment criteria are formulated for the sales staff, operation system, workflow and team culture of the sales department. This is what I think we have done better, but there is still a big gap in other aspects.

In terms of sales volume, our work is not good, and our sales performance is really unsatisfactory.

Although there are some objective factors, there are also great problems in other practices in the work. At present, it is found that the main problems that the sales department needs to solve are:

1. Customer relationship is not well maintained.

The most basic customer retention rate, basic customers and return visits of sales consultants are too few. For example, in a month's time, the total number of customers visited by eight sales consultants in one day is more than 20, while the average number of interested customers in their hands is only seven or eight. From the numerical point of view, the basic customers of sales consultants are very few, and it is not ideal to invite customers every time they engage in activities. Therefore, some activities cannot be carried out.

2, communication is not deep enough

In the process of communicating with customers, salespeople can't clearly convey the situation of our products to customers and understand their real thoughts and intentions; Some questions and requirements put forward by customers can't be responded quickly and handled correctly. When communicating with customers, I don't know how much customers know about our products and how much they accept. It is a fatal mistake not to follow up after being rejected.

3. There is no clear goal and detailed plan for the work.

Sales staff have not formed the habit of summarizing and planning their work, sales work is in a state of laissez-faire, unreasonable distribution of working time and chaotic work situation.

4. The quality image and business knowledge of salespeople are not high.

Individual salesmen have low quality, many stubborn bad habits, weak sense of responsibility and work planning, and their professional ability, image and quality need to be improved.

I think the development of the company next year is inseparable from the overall quality of all employees, the company's strategic policy, the policy support of manufacturers and individual efforts. Improving the implementation standards, establishing "bright sword" sales and good work habits are the key to my work. I have confidence and determination to create new glory for the company within 20 years!

Personal work summary 7

Since I came to the post of property customer service, I dare not neglect it. Under the wise leadership of the previous leaders, I successfully completed the work task for one year. Now I will make a summary of my personal work.

First, answer customers' calls in time.

As a property customer service, I often get calls from customers, some asking for information, some needing help and some complaining. I will answer them in time, and I will never be bored by frequent phone calls. I will treat everyone equally. If I handle my work well, I will never make mistakes in my work. I will stick to my post every day to ensure that I can solve the problem for my customers in time, no matter how big the problem is. Even if I can't solve it myself, I will ask someone to help me finish the task to ensure the smooth progress of the work. When I answer, I will listen carefully and patiently, explain my task, do my duty well, keep other customers from having opinions and reduce conflicts.

Second, respect customers.

Customers are our clients. I will greet customers with a smile and make them feel cordial and sincere. I will never implicate others because of my temper. I respect customers. I will do everything I say and do well, without perfunctory or contempt. I respect customers from the bottom of my heart. The most important thing for customer service is to be able to solve problems for customers and bring value to the company. Smile is respect. No matter what the identity of the customer is, I will treat the customer equally, ensuring that the customer can communicate with me calmly and not intensify contradictions. In order to make customers feel my sincerity, I will express my true thoughts through language and body movements.

Third, keep learning.

Although I am just a customer service, I need to master a lot of knowledge, so I will learn various languages by myself, so that I can understand what customers say and what they mean, and do what I dare to do. Often learn from me at the same time, because they are experienced, more suitable for me, can quickly improve my working ability and ensure that I can do a good job, so I usually consult after work or during my lunch break.

Fourth, share the worries for the owners.

For customers who need decoration or occupancy in the community, I will do it as soon as possible, register and check in in time, and put on record in time, so as to reduce the number of owners. When the owner needs to renovate the house, I will contact the decoration company according to the customer's opinions, so that the owner can choose the partner and complete the decoration in time. Of course, I will listen to the opinions of the owners, and I will not use one thing to influence their ideas, but will provide them with some suggestions for them to adopt.

Verb (abbreviation for verb) completes the work arranged by the department on time.

When you come to work, remember that you are a member of the company, so you will finish the tasks arranged by the company in time, never be lazy, ensure the quality of work, give the company a satisfactory answer, stick to your post, obey orders and obey arrangements.

As a property customer service, I should handle the relationship with customers well, do my job well, review my work for one year, sum up my work experience, make persistent efforts and do better next year.

Personal work summary 8

Looking back on the past year, all the experiences have turned into beautiful memories. Combined with my own work, I have made some achievements in the past year, but there are still some shortcomings. The following is a summary of my work.

I. Network transformation and personnel adjustment

Transform our outlets, improve service quality and strengthen outlet marketing. Our sub-branch has partially adjusted its staffing, arranged low-counter sales staff, made initial progress in personal financing business, and began to try to provide professional comprehensive personal investment and financing services to high-end customers. I also transferred from the low cabinet to the financial office to engage in personal financial business. Although I encountered many difficulties and problems in my work. However, under the guidance of the financial center of the branch finance department and the great attention of the branch leaders, we will build a team, train talents, grasp business development, expand the market with new products and increase marketing work.

Second, make plans and improve information.

Grasp the basic work, make a good sales plan and tap the wealth management customer base; Through the front desk counter, using the _ _ system, focus on developing vip customers and adding vip customers; Further collect and improve the basic customer data, integrate customer relationship management, fund management and portfolio management with _ _ system, and establish some customer data. At the same time, understand the basic information of customers, and classify and maintain customers. Sales of various products, active marketing has achieved certain results; Strengthen publicity and transmit information through newspapers, SMS, display boards and led banners. , and achieved some results; According to the investment and financial management needs of market customers and the work arrangement of the superior bank, we will further promote the listing of new products.

Third, their own training and learning.

Under the great attention of the branch, this year, after the selection of individual account managers and internal assessment, we received formal course training. With my own efforts, I passed the financial planner qualification examination this year and got the qualification certificate. After this stage of study, I improved my quality. At work, as a bank employee, when making investment and financial planning for customers, I properly configure various financial products according to different customers, and take the return on investment created for customers as my work goal. I can turn the knowledge I have learned into the ability to serve customers, attend training according to the actual situation of the bank, and constantly improve my business ability.

Fourth, there are shortcomings.

Although the Bank's wealth management business has developed initially, due to its late start and low starting point, the development scale of wealth management business is relatively small, and there is a big gap compared with peers, and there are problems such as insufficient personnel, low quality and inadequate management. At present, it is far from enough for our bank to expand its intermediary business income and only develop agency insurance and agency fund. Products need to be more abundant and financial channels need to be expanded. There are few basic wealth management customers, insufficient understanding of customer information and lack of customer maintenance; The marketing strength is weak, which requires teamwork to strengthen marketing and fails to give full play to individual ability; Business processes need to be combed and integrated, services need to be optimized to improve service quality, and customer information needs to be transmitted from the front desk to the financial office through multiple channels.

Personal work summary 9

It's as if I applied for the customer service position of _ _ Property yesterday, and now I have changed from an ignorant student to a member of Ruihe who shoulders important work responsibilities, and from a stranger to a person who is familiar with customer service work.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work.

The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports.

In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

The following is my main work in the past year:

1. Archive and manage the owner's files as required, and track and update the changes in time.

2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form.

3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys.

4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback.

5, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion.

6. Data input and file arrangement. For the company's information documents and relevant meeting minutes, input and print them carefully, make forms and documents according to the work needs of various departments, and draft reports.

7, the replacement of old and new forms and put into use.

8. Complete other tasks assigned by superior leaders.

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down.

In Ruihe Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

In this year's work, I deeply realized the importance of details:

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in Ruihe, I understand that the details cannot be neglected or sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When this plan was unanimously approved by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

Personal work summary 10

20__ years is the stage of struggle. This year, the company vigorously developed its business and pursued greater goals. Therefore, all employees in the company also work hard. As a member of the company's purchasing department, I naturally felt the company's enthusiasm and immediately joined the army. Purchasing this job, as its name implies, is responsible for buying some things that the company needs for business and buying good quality products at relatively suitable prices, which requires me to have good communication and discrimination skills, otherwise, I will never do this job well. I still remember that when I first came to the company, I was unfamiliar with the company's business and my communication skills were still poor. I rely on the old master to take me and listen to their face-to-face experience. I quickly mastered some skills and gradually found some tips.

During this year, I participated in many purchasing tasks of the company. Some tasks are relatively simple, so they are relatively simple to complete. I just need to say hello to the supplier to get the goods at a lower price. We're all acquaintances anyway. This win-win situation is something that neither side wants to break. When facing major purchasing tasks face to face, I must make a field trip. Therefore, it is very common for purchasing personnel to run around and run errands in order to find a supplier who is more eye-catching. My colleagues and I also have our own tasks. Business trips are common, and we often have to attend some dinners. After all, it is a custom in China to talk about things at the dinner table. When everyone drinks and chats, it means the beginning. At this time, I will talk about things at work. In general, as long as I don't say anything I shouldn't, I can do all the basic things and say anything about discounts.

Purchasing this job is sometimes more leisurely, but when you are tired, you are really tired. I attach great importance to my personal qualities. Not everyone can do it. Many predecessors have accumulated more than ten years or even decades of experience. They know the market very well. It's really amazing to talk to others quickly and well. I hope I can do as well as my predecessors, but I also know that it is not easy to do a good job in purchasing. I will continue.

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