What should I do if I receive a negative review from a seller while shopping online?

You can call the police or call the customer service number of the online shopping website to complain. You can also communicate with the seller and tell your true evaluation. If it is not caused by the seller's product or his own reasons, he will not give a negative review. It is not a bad idea to change it to a positive or neutral review as appropriate.

If you encounter a seller who is entangled, you can continue to call the customer service number of the online shopping website to complain until the seller is closed. If the seller does not repent at this time and continues to harass, you can directly call the police and find a news channel. By exposing this seller, it is estimated that the seller will not cause trouble again from now on.

Online shopping rights protection case:

According to the "Shenyang Evening News" report, Shenyang buyer Mr. Zuo recently broke the news because he was seriously concerned about the Taobao seller's delay in mailing the goods and verbal abuse. Dissatisfied, he complained to the seller through Taobao, but unexpectedly received a mysterious threatening phone call. "A man with a southern accent said fiercely on the phone that he had my address and phone number, and if I didn't withdraw the lawsuit, he would kill my whole family."

Subsequently, the reporter got in touch with Taobao. The relevant person in charge of Taobao said that in the face of similar situations, buyers can provide chat records, text message records, call records and other information to Taobao customer service. Once verified, Taobao will deduct points from the seller.

At the same time, the reporter also contacted the online store involved. The person in charge of the online store sincerely stated that such a thing will definitely not happen in the future, and the store is willing to provide purchase orders in accordance with Taobao's relevant regulations. Certain compensation for the family.