What if I can't see the information in Lily's chat record?

If you can't view chat records or information in Lily.com's chat application, there may be the following situations: 1. Your network connection is unstable or abnormal, which makes it impossible to load chat records and information normally. You can try to reconnect to the network or change the network environment, and then try to view the chat history and information again. 2. There is something wrong with your browser or device. You may need to clear the browser cache or restart the device. In this case, you can try to clear the browser cache and Cookie, restart the browser or device, and try to view the chat history and information again. 3. You may have deleted or disabled the chat application in Lily.com, or the device you are using does not support the chat application. In this case, you can try using devices that support chat applications or chatting in other ways, such as using Lily's email function. If the above methods can't solve the problem, I suggest you contact Lily's customer service for help.