How to complain that Pinduoduo official customer service doesn't handle the problem?

The ways to complain that the official customer service in Pinduoduo doesn't handle the problem are: calling the official customer service number in Pinduoduo, initiating a complaint through the black cat platform, and calling the "123 15" hotline.

1. Call the official customer service number in Pinduoduo.

Call the official customer service number of Pinduo to reflect their demands, and call the Pinduo consumer hotline for feedback. The hotline service hours are Monday to Sunday from 08:00 to 2 1:30.

2. Initiate a complaint through the black cat platform.

Initiate a complaint through the black cat platform, directly search for the black cat platform, click enter, and click the "I want to complain" button to enter the login page. After completing the login and registration, users can fill in personal information and specific demands according to the page prompts and the real situation.

3. Call the hotline "123 15".

Call the consumer complaint hotline to make a complaint. When dialing "123 15" hotline, add the area code of the city where the respondent is located or the place where his company is registered, that is, "area code +023 15". The official customer service hours are: Monday to Friday from 8: 30am to 12.

Matters needing attention in chatting with Pinduoduo customer service

1, respect customer service staff

When communicating with customer service staff, be polite and patient, and don't use insulting language or threaten malicious behavior.

Step 2 provide accurate information

When describing problems or complaints, provide accurate order information, problem description and contact information, so that customer service personnel can better understand and solve problems.

3. Comply with the rules of the platform

When shopping on Pinduoduo platform, users should abide by the shopping rules of the platform, and do not conduct malicious bad reviews, false returns and other irregularities.

Step 4 make reasonable demands

When asking questions or complaints, ask for reasonable and clear solutions as far as possible, so that customer service staff can better help solve the problems.