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Code of Conduct for Employees of China Mobile Communications Group;

Chapter I General Principles

Article 1 In order to further standardize employees' behaviors, implement the core values of China Mobile, establish a good image of the company, and promote the sustained and healthy development of the company, this Code is formulated in accordance with relevant national laws and regulations and the company system, combined with the actual situation of the company.

Article 2 This Code is applicable to all employees of the group company and its subordinate units, including employees under the labor contract system and labor dispatch personnel. Interns and temporary workers refer to the implementation.

Article 3 All employees of China Mobile shall strictly abide by the basic code of conduct for employees, and managers at all levels shall take the lead in observing it.

Chapter II Basic Code of Conduct for Employees.

Article 4 The basic code of conduct of employees is: love the enterprise, be loyal to their duties, be kind to customers, provide quality services, work hard, be earnest and efficient, be good at learning, be innovative and enterprising, unite colleagues, be friendly and help each other, respect others, be modest and prudent, abide by the law, be honest and compliant, observe public morality and be enthusiastic about public welfare undertakings.

Article 5 Love the enterprise and be loyal to their duties: love the party and patriotism, be loyal to the enterprise, care about the company's development, identify with the company's core values, and consciously safeguard the company's interests, image and reputation. Love and respect my job, faithfully perform my duties, and strive to create value and contribution for the company.

Article 6 Be kind to customers and provide quality services: firmly establish the concepts of "customer-oriented, service first" and "quality is the lifeline of communication enterprises". Adhere to the customer first, strictly implement service standards, quickly respond to customer needs, continuously improve service quality, and strive to win customer satisfaction.

Article 7: Work hard, be serious and efficient: work hard, be rigorous and meticulous, be diligent and dedicated, and be willing to contribute. Due diligence, Excellence, efficient and high-quality completion of various tasks.

Eighth good at learning, innovation and enterprising: based on their own duties, and strive to learn new knowledge, new technology, new business, and constantly improve professional skills and business skills. Carry forward the spirit of innovation, be brave in exploration and practice, keep improving and strive for perfection.

Article 9 unite colleagues, love and help each other: love the collective, care for colleagues, pay attention to communication, understand and trust each other, and get along well and harmoniously. Carry forward team spirit, help and support each other, strengthen cooperation and enjoyment, and promote common growth.

Tenth, respect others, be modest and prudent: in the process of internal and external work, be broad-minded, frank and tolerant, and be good at listening to different opinions. Treat people sincerely, be civilized and polite, be neither arrogant nor impetuous, and maintain an open, inclusive, modest and prudent, sunny and healthy mental outlook.

Article 11 Abide by discipline, honesty and compliance: strictly abide by national laws and regulations and relevant regulations on communication industry management, and strictly abide by the company's rules and regulations and work discipline. Adhere to the principle of honesty and credit, and ensure that the production and operation work is legal and compliant, and the data is true and credible; Adhere to the principle of safe production and ensure safe and orderly production and operation. Conscientiously implement the provisions of honesty and self-discipline, and do not seek illegitimate interests by taking advantage of his position and work.

Article 12 Abide by public morality and be enthusiastic about public welfare undertakings: strengthen moral cultivation, abide by public morality, practice civic morality and be enthusiastic about social charity undertakings. Insist on hard work, practice economy, and don't waste money. Be a good employee of the enterprise, a good member of the family and a good citizen of the society.

Chapter III Implementation and Supervision

Thirteenth management personnel at all levels of each unit should conscientiously do the implementation work within the scope of their duties.

Fourteenth units of human resources, corporate culture, news and publicity departments are responsible for the promotion and implementation of this specification; Discipline inspection, supervision, party-mass organizations, trade unions and other departments are responsible for supervising and inspecting the implementation. Superior units should strengthen the supervision and inspection of the implementation of this specification by subordinate units.

Fifteenth units should incorporate the implementation and enforcement of this specification into the annual assessment of employees as an important basis for assessment and promotion.

Sixteenth in violation of this code, if the circumstances are minor, give criticism and education; If the circumstances are serious and cause losses or serious adverse effects to the company, it shall be handled according to the regulations. Chapter IV Supplementary Provisions

Seventeenth this specification shall come into force as of the date of promulgation. Each unit may formulate detailed rules for the implementation of the code of conduct for its employees according to this code and its own reality.

Article 18 The Human Resources Department of the Group Company shall be responsible for the interpretation of this Code.