If you get a bonus, you actually get a bonus.

This is a new year. Happy new year, everyone.

On New Year's Eve, I listened to Luo Pang's New Year's speech in front of my mobile phone, and there was a sentence that made me feel like I broke the window paper-getting a bonus.

Luo Pang said that he used to make Didi and met a driver. Hundreds of meters away from the destination, he ended the order ahead of time and said, "Hello, I'll be there soon. I closed the order for you in advance. Can you give me a good evaluation? " . Then Luo Pang said that many drivers gave us a compliment when they let us off. We didn't give it to you. It's not that we don't want to give praise. It's just that after we got off the bus, we were busy with other things and forgot about it, so we wouldn't give it a good praise. And ending the trip a few hundred meters in advance, just as the passengers are fine, will of course be greatly praised. On second thought, there are many times.

You should know the mechanism of Didi. The more favorable comments, the easier it is to be sent. In fact, we can analyze a lot about the driver's behavior. From the economic point of view, it can be concluded that part of the profits can bring more orders and realize greater profits. From the feeling point of view, ending the order a few hundred meters in advance is actually a few cents, a quantifiable few cents, and ending the order a long way in advance can improve a lot of goodwill. With a few cents, give users a sense of quality experience, and then turn it into praise and win-win.

From a larger point of view, drivers make appropriate plans at key positions and then do them, as long as they do better than most people in the industry. My understanding is that Luo Pang finds a key position, makes a suitable plan and does it. This is called "getting a bonus".

I remember ordering a takeaway last summer. After dinner, I received a text message from my takeaway brother. The message was sent by my takeaway brother. Wish me a happy meal, say hello and ask me for a good comment. I basically don't have the habit of evaluating takeout, but that time I clicked into the Meituan system and commented on all the recent comments. Of course, I think this takeaway brother's approach is very witty.

At that time, I only realized one thing-doing better than the insiders can open a big gap. Then I told a friend of mine who is a courier that you can change the name of WeChat to XX Express-XXX, and then when you send a message, add as many customers' WeChat as possible, so that customers can send you a message directly through WeChat. Last time I saw my friend's WeChat name, I changed it as I said, and it worked.

After listening to Luo Pang's speech, I have a feeling of piercing the window paper. It turned out to be a "survival bonus". What I asked my friends to do was to eat this "survival bonus". I see! !

When I wrote the article today, I found it was actually incomplete. Taxi drivers seize the time before passengers get off the bus, and after checking out, they are playing with their mobile phones. If they can't do anything else, they will give him favorable comments. The takeaway brother grabbed the time when the meal was almost finished. Most people are brushing their mobile phones, and the food is still delicious. It's really not easy to say hello to the takeaway brother, which directly touched the customers and gave them favorable comments. Bonus is to let people in key positions make appropriate plans. I asked my friend to do that, which may be better than other couriers, but I didn't find this key position and suitable scheme.

In fact, many drivers will not take the initiative to let customers give praise at first. Later, a few drivers were praised, and then there was an invitation to end the trip early.

Yes, the definition of suffering is dynamic and always exists, because as long as someone is willing to suffer, those who are unwilling to suffer will always get a bonus. In fact, they don't want to be pitied.