Why do postal consumers complain that 12305 is always busy? ! !

Postal consumers complain that 12305 is always busy because there are too many people dialing.

In the event of a courier dispute, consumers can complain to the courier company first. If the complaint is invalid, you can call the local postal complaint telephone number 12305 to appeal to the local postal administration. After receiving relevant complaints, the postal administration department may conduct an investigation. If it is found that the express delivery enterprise violates these measures, it shall be ordered to make rectification and be punished in accordance with the procedures of the Administrative Punishment Law.

Postal administrations can also mediate civil disputes between express delivery enterprises and users. If they are dissatisfied with the mediation results, both parties to the dispute may bring a lawsuit to the people's court. At the same time, the administrative department for industry and commerce also solves consumer complaints according to law and deals with acts that disrupt market order and harm consumers' interests according to law.