Huatai Securities sent me a text message to inform me that the account was opened successfully after opening an account. I also have a customer service number, but I didn't call back and I can't trade

Huatai Securities sent me a text message to inform me that the account was opened successfully after opening an account. I also have a customer service number, but I didn't call back and I can't trade stocks. What happened? Because you can buy stocks listed on the Shenzhen Stock Exchange on the day of opening an account, you can buy stocks listed on the Shanghai Stock Exchange on the second trading day.

Third-party custody transactions of some accounts may also be transferred from banks to securities on the next trading day.

Note: Opening process of securities business department

(1) required documents: investors are required to provide the original and photocopy of personal ID card and the original and photocopy of Shenzhen-Shanghai securities account card;

(2) Fill in the account opening information, sign a securities trading entrustment contract (or a securities trading entrustment agreement) with the securities business department, and sign a designated trading agreement at the Shanghai Stock Exchange;

(3) The securities business department opens a capital account for investors;

(4) Investors who need to open the bank-securities transfer business function of the securities business department should pay attention to the instructions on the use of such business functions by the securities business department.

Extended data:

1. Home Page

The home page is the entrance to the account opening system, where customers can choose to open an account online, by appointment, by mobile phone and handle business.

1) self-service account opening:

Click "self-service account opening" to start the account opening process.

The system has merged new account opening and renewal account opening, and any customer can start the account opening process from "self-service account opening".

Download the account opening client, and use the account opening client without installing security controls.

2) Make an appointment to open an account:

Click "Make an appointment to open an account now" to start the process of making an appointment to open an account.

Fill in the information according to the page requirements and submit it.

You can also click "Modify Application Date" to change the account opening time.

3) Mobile phone account opening:

Scan the QR code or send a short message to download the mobile phone account opening client.

Then complete the online account opening on the mobile phone.

4) Business processing:

For customers who have opened accounts in Guotai Junan, other businesses are handled online (not yet opened).

5) The function of the public * * * area of the head is introduced:

Share: Share the account opening website to Sina Weibo, Kaixin.com and Renren.com. ..

Account Opening Help: Click and link to the Help Center, where you can inquire about common questions such as account opening, transfer and bank card binding.

Online consultation: after clicking, you can consult the account opening business.

2. Authentication-mobile phone authentication

1) After entering the mobile phone number and picture verification code, click the "Get Verification Code" button, and more information will be expanded at the bottom of the page (you must fill in the mobile phone number and picture verification code completely to get the SMS verification code). You also need to fill in the mobile phone verification code to confirm the sales department. If there are references, you can check "I have references" to fill in.

2) The system will automatically recommend the account opening business department, and customers can also click the name of the business department before choosing another business department.

3) When submitting, the system will ask the customer to confirm the selected business department again, so as to avoid the situation that the customer has not changed and selected the wrong one after the recommendation.

3. Authentication-Install Control

1) Only customers who use the account opening system for the first time will see this prompt. After clicking "Download", a prompt for downloading the control will pop up, and the control will be installed after downloading.

2) After the installation is completed, just click the "Refresh" button to continue the account opening process.

4. Authentication-uploading photos

1) In this step, you can submit photos of the front and back of your ID card by uploading or taking photos.

2) If you don't know how to get an ID photo, click "How to get an ID photo?" , open the help tip.

3) After uploading two pictures, click "Next" button. The system will automatically read the customer information on the front of the ID card.

If the photo uploaded by the customer cannot automatically read the identity information, you will see a prompt. Customers can choose according to their own needs.

Click "resend" to upload the photos again. Click "Next" to continue the account opening process, but the customer needs to fill in the subsequent identity information form manually.

5. Authenticate identity information

1) The system will read the name, ID number, ID address and expiration date on the front of the ID card and fill them in the page. Customers need to check, and if there are any mistakes, they can modify them themselves. The mailbox needs to be filled in manually by the customer.

2) Click "Other Information" and the page will expand. Other information is automatically inferred by the system. Allow customers to check and modify.

3) Click "Next" to ask the customer to confirm whether the key information is accurate again, and the customer can choose to confirm or modify it.

After confirmation, the customer will be prompted to witness the video.

Click "Start Video Now" to enter the video witness session. Customers can also click "Skip Video" to verify their identity through the bank card.

6. Certification-Video Witness

1) If multiple customers apply for video witness, you will see the waiting number in the status bar above, please be patient.

2) When the witness visits the video, the customer can see the pictures of both parties. Please cooperate with the witness to complete the video witness.

3) If you can't hear the sound, please click the "Start Text Communication" button and try to get the witness to solve the problem for you.

4) After the video witness is passed, it needs to be rechecked. Please be patient.

After the approval, you can see a pop-up prompt to install the digital certificate of China Registration and Clearing Company.

7. Authentication-bank card authentication

1) After selecting a bank, fill in the verification information as prompted. If you don't have the above bank card, you can click the "Start Video" button below to return to the video witness process.

2) Enter the bank card number and upload the avatar. Click Next to verify.

3) Customers who have completed identity authentication click "Install Digital Certificate" to install ordinary digital certificates. In the pop-up digital certificate interface, click OK to install.

Note: If you choose a bank card to verify your identity, you can only open a capital account+Hong Jun All-in-One Account, but not a shareholder account.

8. Open an account-select an account

1) Customers can choose to open a new shareholder account or transfer account. When selecting transfer, the customer needs to enter the shareholder account number.

2) The following Hong Jun All-in-One Account and Fund Account are selected by default and cannot be cancelled. Customers can also choose to open a wealth management product account and Tianhuibao repurchase business.

3) Click "Next" button to enter the password setting page.

4) If the customer chooses bank card verification, this step will not appear, and the password setting page will be directly entered, but the Hong Jun All-in-One Account and the fund account will still be opened by default.

9. Open an account-set a password

1) It is recommended that customers only set one set of passwords for easy memory. Customers can also choose to set multiple sets of passwords.

Check the check box below, and the two modes can be switched freely.

2) Click "Next" after setting the password. If all functions are enabled normally, the customer can bind the bank card.

As long as a function is not enabled, customers will see the following tips. Click "Try Again" to try again, or click "Talk about it later" to skip (if an all-in-one account in Hong Jun is not successfully opened, it cannot be skipped).

10. Complete account opening-bind bank

1) Customers need to select a bank card for binding operation, and the binding methods of different banks are slightly different. If the customer has previously selected bank card authentication, the bank with authentication binding will be selected for the customer by default, which can be changed manually.

Before the binding process begins, banks that need to sign online banking contracts will also get help tips. Customers who are not familiar with the process can wait until they have finished reading it. If the help tip is closed, you can click "How to operate" on the process page to open it again.

2) ICBC: Click the "Bind Bank Card" button directly to complete the transfer activation operation in the newly opened online banking window (you can also initiate the transfer activation through telephone banking or bank counters). If the current page operation is successful, go directly to the next step.

3) China Construction Bank: Click the "Bind Bank Card" button directly to complete the transfer operation in the newly opened online banking window. If the current page operation is successful, go directly to the next step.

4) Shanghai Pudong Development Bank: Click the "Bind Bank Card" button in the newly opened online banking window to complete the transfer activation operation (you can also initiate the transfer activation through telephone banking or bank counters). If the current page operation is successful, go directly to the next step.

5) China Merchants Bank: Click the "Bind Bank Card" button directly to complete the online banking signing operation in the newly opened online banking window. If the current page operation is successful, go directly to the next step.

6) Agricultural Bank: You need to enter the bank card account number first, and then click "Bind Bank Card".

7) Industrial Bank: You need to enter the bank card account number and withdrawal password first, and then click "Bind Bank Card".

8) Bank of Shanghai: You need to enter the bank card account number first, and then click "Bind Bank Card".

9) Bank of China: You need to enter the bank card account number and telephone banking password first, and then click "Bind Bank Card".

10) Ping An Bank: first enter the bank card number, and then click the "Bind Bank Card" button to complete the transfer activation operation in the newly opened online banking window (you can also initiate the transfer activation through telephone banking or bank counters). If the current page operation is successful, go directly to the next step.

1 1) China Everbright Bank: You need to enter the bank card account number first, and then click "Bind Bank Card".

12) Minsheng Bank: You need to enter the bank card account number first, check the password, and then click "Bind Bank Card".

13) customers can also choose offline banks, but they need to get the documents deposited by the three parties first and go to the bank counter to handle them.

1 1. Complete account opening-risk assessment

1) The customer needs to complete all the test questions, and click the "Next" button to view the evaluation results.

12. Complete account opening-customer return visit

1) The answer to the customer return visit questionnaire has been selected for the customer. Click "Next" after reading it.

2) If the answer is changed (the return visit fails), the customer will be prompted that the account opening process cannot be continued.

13. account opening completed-account opening completed

1) At the top of the completion page, some basic information of customers and links to common functions are displayed.

2) At the bottom of the completion page, distinguish between opened business and unopened business. You can check the account number of the opened account, and click "Open" for the unopened account to enter the account opening process.

14. Continue to open an account.

1) The continued account opening entrance has been merged with the new account opening entrance. After the customer fills in the mobile phone number, click "Get Verification Code". If he has applied for opening an account before, he doesn't need to choose the sales department. Just enter the mobile phone verification code to locate the last unfinished step.