How to write the work summary of insurance companies in 2022?

Work summary is a synthesis of work situation, including many original materials. These materials are stored in archives and preserved for a long time or permanently, which can provide a basis for compiling yearbooks and historical records. The following is how to write a summary of the work of insurance companies in 2022. I hope you like it!

Work summary of insurance companies in 2022 1 how to write it?

20__ year is the first complete operation year after the establishment of the auto insurance operation department. In the past six months, the customer service center has focused on the development idea of ""and started with strengthening the intensive management of auto insurance services. Now we will report the operation of the center in the first half of the year, and please correct the shortcomings.

I. Operational data

(1) Telephone acceptance: The center accepted a total of telephone calls, an increase of _% over 20__, of which the call connection rate was 99.9%; Outbound call _ through, daily average accepted call _ through (cumulative number of calls/cumulative days).

(II) Acceptance of reports: The center accepted a total of _ reports of various types, with a year-on-year increase of _%, including _ reports of auto insurance and _ reports of non-auto insurance, with an average time limit of _ seconds/case.

(3) Withdrawal: The Center has withdrawn _ cases, including _ cases for auto insurance and _ cases for non-auto insurance. Cancel the case and reopen the case.

(4) Scheduling: The center has scheduled _ tasks, an increase of 60.7 1% over last year. _ Primary scheduling tasks, an increase of 256.68% over last year; _ Secondary scheduling tasks, an increase of 63.1%compared with last year; The timely rate of primary scheduling is _%, and that of secondary scheduling is _%.

(5) Complaint acceptance: The Center accepted a total of _ complaint cases, an increase of 20.69% over 20 years, of which _ were accepted by telephone, _ by the mailbox of the general manager and _ by online complaints; Effective complaints _, including 400 telephone complaints, General Manager.

There are _ valid complaints in the mailbox and _ valid complaints in the network.

(6) Return visits: The cumulative number of return visits of the Center is _. Among them, complaints were returned _ pen; Consultation return visit _ pen underwriting return visit _ penPay _ return visit, with a year-on-year increase of 56.66%. The success rate of pay _% return visit and _% total customer satisfaction were slightly higher than the same period last year.

Two. Achievements of key work in 20 years.

After two years of development, the customer service center has been on the right track since its trial operation on February 3, 2000. The 400 customer service hotline has been familiar to customers, and the functions of the center have been continuously expanded, which has greatly promoted the development of the company's customer service work. Over the past year, the center has mainly done the following key tasks and achieved certain results:

(1) lay a solid foundation and strengthen system construction and internal control management.

On the basis of 20 years, we have made great efforts in standardizing business processes, internal management and system transformation. In the year of 20__, seven related systems and measures, such as Measures for the Administration of Complaints from Auto Insurance Customers (Version 20__), Measures for the Administration of Centralized Night Dispatching of Auto Insurance (Provisional) and Regulations for the Administration of Return Visits of Auto Insurance Customers (Provisional), were successively issued, and various supervision letters were issued.

(2) Improve the central service function and promote the intensive management of the company's customer service work.

1. Centralized scheduling at night

In 20__ years, in order to standardize the night dispatching management, improve work efficiency and solve the actual situation of insufficient dispatching manpower in the branch, the center completed the centralized night dispatching work of 18 branch in three batches. According to statistics, centralization has saved manpower for the company. After half a year's operation, the timely rate of night scheduling is obviously improved compared with that before acquisition, reaching more than 99%.

2. Non-auto insurance reporting and centralized dispatching.

From June to June, 65438, the center successfully realized the centralized dispatch of non-auto insurance reports in national 18 branches, marking the initial establishment of a national customer service center covering auto insurance and non-auto insurance reports.

3. Re-concentration of auto insurance cancellation and cancellation cases.

In the middle of June, 20__ _, 5438+065438+ 10, in order to strengthen the management of supplementary insurance and reduce the inflated supplementary data caused by the cancellation of reported cases and the restatement of cancelled cases, the center, with the cooperation and support of the information resources department, added the function of restoring cancelled cases on the basis of the existing system and incorporated it into the centralized management of the center, ensuring the authenticity and accuracy of supplementary data.

4. Centralized sending of customer service short messages

In 20__ years, in order to make rational use of the company's short message platform and improve the service level, the center completed the centralized sending of payment short messages, closing short messages, renewal short messages and service reminder short messages to different customer groups after many system reforms and tests. By the end of the year, the company had sent more than _ million short messages, up by 105.28% year-on-year.

(III) Promote the construction of internal customer service organization system, strengthen customer service supervision and management, and improve the overall service level of the company.

1. Strengthen data analysis and management to provide strong data support for the operation and management of the center. Since 20 years ago, in addition to monthly customer service analysis, complaints, return visits and non-auto insurance report analysis, we have also implemented the "three-table system" of daily report of central business data, weekly report of customer service quality supervision and monitoring table of central quality indicators to monitor the operation data and service quality of the center in real time to ensure timely feedback, correction and solution of problems.

2. Strengthen the supervision and management of customer service of the branch to ensure the steady improvement of the company's service quality.

In addition to paying attention to service quality, the center has never relaxed the supervision of branch services. In the year of 20__ _, the main supervision focuses on complaint handling efficiency, secondary dispatching efficiency, success rate of dual-generation cases, mobile phone usage, night survey and dispatching, work order processing timeliness, underwriting claim information inquiry, etc. Up to 65438+February 3 1 day, the center has issued a total of _ supervision letters, which are related to service limitation respectively.

3. Improve the customer service system and promote the company's customer service.

In the early stage, after the call center was established, it was difficult to promote the company's customer service work because the branch did not have a corresponding customer service line. Set up a customer service post in the branch, clarify the functions and responsibilities of customer service personnel, and improve the company's customer service system.

(4) Do a good job in internal training and team building.

The customer service center is composed of personnel from our company and Xiante Company. It is very important to ensure the stability of the team and the steady progress of the work. Therefore, we emphasize cooperation and training in our work, and have established many evaluation mechanisms to manage personnel and promote team building. The main measures are as follows:

1. In the first half of the year, the center did a lot of work in training process, trial production, enrichment and standardization of courseware library, and achieved certain results.

(1) Through personnel diversion, the training course for recruits was revised, which effectively improved the efficiency of qualified recruits.

(2) Implement a regular examination system: the customer service agent takes the examination once a month, and our employees take the examination once a year in February. The examination covers laws and regulations, professional knowledge, standardized language and other aspects, which will promote employees to correct their learning attitude and improve their self-study ability.

(3) Enrich and standardize the courseware library. At present, there are more than 90 courseware (including audio-visual courseware) in the center courseware library, which involve reporting, dispatching, personal injury knowledge, loss adjustment, underwriting, underwriting claims inquiry, clauses, auto insurance and non-auto insurance products, laying a solid foundation for the smooth development of the center training.

2. Care about the growth of employees, strengthen the cohesion of the team and ensure the stability of the team. After more than a year of team building, the center has high morale, good cooperation and high overall work efficiency, which has taken another solid step towards our goal of building a learning team with strong cohesion, high professional skills, strong execution and strong sense of responsibility.

(5) Safeguarding the rights and interests of insurance consumers and strengthening complaint management.

In 20 _ _ _, the company issued the Measures for the Administration of Complaints from Auto Insurance Customers (and the Guidelines for Compensation and Reconciliation of Motor Vehicle Insurance Cases) and other related documents, which strengthened the standardized handling and quota requirements of complaints and disputes, so as to achieve the purpose of quickly solving consumer demands and effectively resolving contradictions and disputes; At the same time, on this basis, we constantly improve and optimize the complaint handling process of the customer service center, monitor customer complaints in real time nationwide, realize the closed-loop management of the whole service process from complaint acceptance to settlement and service quality return visit, and write complaint analysis every month to improve service quality in a targeted manner.

In addition, the company not only opened a customer complaint hotline, but also opened a general manager information box and established a general manager reception day system to receive visitors, listen to opinions and suggestions, answer inquiries and accept complaints; At the same time, improve the complaint function of the external network, establish an online interactive communication platform with consumers, open a complaint area in the business premises, post the complaint handling instructions, announce the complaint handling process and time limit, and comprehensively check the implementation of each branch on June 20.

Third, the main problems at present

(A) the overall service awareness needs to be improved, and the execution needs to be strengthened.

(2) There are many new people in the center and there is a certain mobility. The training period usually takes 4-6 months. The agent is inexperienced. Although trained, the error rate is still high, and the ability to deal with problems at one time is not high. Their business knowledge and skills need to be further improved.

(3) The management experience and professional skills of the center managers are insufficient, and further training and study are needed.

(4) Branches pay different attention to customer work and have different management levels, which makes it difficult to promote customer work.

How to write the work summary of insurance companies in 2022 II

In July, I joined an insurance company and engaged in life insurance work that I was not familiar with. Over the past year, with the kind care of the company leaders and the enthusiastic help of other supervisors, I have changed from an insurance layman to a person who can provide insurance consulting services to customers well. I haven't done anything illegal in my own business post, and I have worked together with the company's partners to successfully complete the tasks assigned by the leaders and superiors. The following is my work report for the past year.

First, strive to improve political literacy and ideological and moral level.

Plus all kinds of political study, theme education, vocational education activities, organizational activities and recreational activities organized by companies, branches and departments at all levels, there is no unreasonable absence; Can adhere to the correct political direction, take the initiative to improve their political literacy and ideological and moral level from all aspects, and make continuous progress ideologically and politically.

Second, strive to improve professional quality and service level.

In addition, all kinds of business study, training and examinations organized by the first-level companies and their branches and departments are diligent in learning and good at creating, constantly strengthening their own business quality training, constantly improving their business operation skills and basic skills of serving customers, mastering their due professional business skills and service skills, being able to handle business skillfully, understanding the business products operated by the company, and carrying out targeted publicity and promotion.

Three. Strict implementation of various rules and regulations Over the past year, we have strictly implemented various rules and regulations, internal control systems and service regulations of superior companies and branches, adhered to civilized language, and no irregularities such as customer complaints have occurred. Behave yourself in your spare time and don't participate in gambling and other bad behaviors.

Four, complete the tasks assigned by the branch and department.

Over the past year, I have been able to work diligently, conscientiously, leave early and return late, stick to my post, contribute silently, and actively complete various tasks assigned by the branch and this department. Can take the initiative to take into account the marketing work and tasks of the department, and actively market e-banking business, various bank cards and other intermediary businesses.

Over the past year or so, with my love for insurance, I have worked hard to fulfill my work and post responsibilities, and made great efforts to do all kinds of work according to the requirements of superior leaders. I have achieved certain results and won the praise of leaders and comrades. Looking back on the past year, I am pleased with my achievements, but I also find that there are still some gaps and deficiencies compared with my best partners. But I have the confidence and determination to find the gap in my future work, bravely overcome the shortcomings and deficiencies, further improve my overall quality, and do a good job that I should do.

How to write the work summary of insurance companies in 2022 3

In a blink of an eye, I have been working in the company for nearly half a year. In less than half a year, this is an important journey in my life. During this period, with the help of leaders and the care and support of comrades, I gradually adapted to the working environment, successfully completed all the work I undertook, and made necessary progress in my personal quality and professional work potential, laying a good foundation for my future work and study. Looking back on my work and life in the past six months, I have gained a lot. Now I will summarize my study and work in the past six months as follows:

First, strengthen study and improve quality.

First of all, I have carefully studied the detailed rules of enterprise management, and set strict demands on myself and consciously abide by them, further strengthening my sense of responsibility and group consciousness. Secondly, in business study, I humbly ask my colleagues around me to get familiar with the working environment and materials in the shortest time and accumulate my own business knowledge.

In addition, according to the arrangement of the company, I attended the induction training for new employees. During the training period, through the education of manager Dai and manager Wang, I got a deeper understanding of the company's development process and corporate culture, which laid a good foundation for me to work better.

Second, work hard and finish the work.

During the half-year working in the company, through the patient guidance of leaders and colleagues, I can basically complete the daily work of the office on the basis of familiarity. During this period, my specific work mainly includes the following aspects:

First, I am responsible for the receipt and delivery of the decoration company. Many goods of decoration companies are easily damaged, so when I go to the courier company to receive and deliver goods, I must carefully check whether the goods are complete and damaged, and accurately check the payment. After returning to the decoration company, I will do a good job of handover with the warehouse management personnel of the decoration company.

The second is to be responsible for leading the new car listing of car buyers in various stores of the company. Some salesmen in the company's stores are not very clear about the requirements for filling in the new car registration form, and ask us to carefully check the procedures of each listed customer, check whether the frame number and engine number on the vehicle are consistent with the procedures, correct the mistakes in time, and avoid delays due to procedures when arriving at the vehicle management office.

Third, I began to be responsible for auto insurance in June. Because I have never been exposed to auto insurance before, I know little about insurance. Therefore, I have to learn while doing, so that I can be diligent in thinking, remember more and ask more questions, and strive to master the working methods as soon as possible and adapt to the job as soon as possible.

Over the past six months, I have gradually grown and matured in my study and work, but I know that I still have many shortcomings, such as lack of work potential and innovative consciousness, and my knowledge level needs to be improved. In the future, I will try my best to do the following. I hope leaders and comrades will supervise and guide me:

1, consciously strengthen professional knowledge learning, learn from colleagues around you, and gradually improve their knowledge level and business potential.

2. Overcome the impatience when you are young, be down-to-earth, improve your work initiative, and be not afraid of many things or small things, and improve yourself in bit by bit practice.

3. Constantly improve self-cultivation, strengthen service awareness, and strive to do their own jobs and contribute to the brilliant future of the company.

How to write a summary of the work of insurance companies in 2022 4 pages

200_ is the first year after the listing of PICC P&C joint-stock system reform. This year, our company is facing pressure and difficulties, which is the first year to face new changes, implement new mechanisms and implement new regulations. Under the correct leadership of the Party Committee and the General Manager's Office of the Municipal Branch, and through the hard work of all employees, our company has achieved certain operating results.

In 2000, the company's gross premium income was million yuan, up by% year-on-year, and its net premium income was million yuan, successfully fulfilling the task indicators issued by the superior company.

First, focus on the goal, implement the plan and pay close attention to business work.

1, the plan was implemented early and the measures were practical.

At the beginning of 20__, the manager's office of our company made a comprehensive analysis of the changes in the insurance market in _ _ region and the annual premium income in 2000 _ _, and decomposed the indicators issued by the superior company into monthly plans, which were counted and implemented every month, effectively ensuring the timely monitoring and adjustment of the plan implementation.

When formulating the annual task, we should fully consider the optimization of insurance structure and the quality of business underwriting, further clarify the assessment methods, and take the comprehensive payout ratio as the important data for the year-end assessment.

2. Seize the auto insurance market, increase the expansion of new projects and projects, and resolutely abandon the "garbage premium".

This year, we take stabilizing auto insurance and corporate property insurance, expanding the new car market and new projects as the top priority. On the basis of grasping the number of businesses, we resolutely abandoned the "junk" businesses that have repeatedly lost money.

First, in order to ensure the timely payment of the renewal business, we require all business departments to report the renewal business ledger on a monthly basis, and the manager's office will supervise and evaluate it, and ask to intervene in public relations in advance. Once there is any omission, it will be announced in the whole company immediately, and other personnel can participate in the competition, thus consolidating the original business, greatly reducing business losses and ensuring the market share of major insurance products.

Second, establish a contact network with relevant departments of local governments, get the list of new projects and new projects in advance, establish friendly and cooperative relations with traffic police departments and automobile dealers, and ask them to help us collect and provide new car information, so as to be aware of potential new businesses and new markets, fully grasp the market initiative, and fill the unstable factors of business caused by objective reasons such as competition.

Third, don't stop trading at a loss. We not only make the business ledger of _ _ _ _ clear, but also require the business background to list the business lost in the process of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The fourth is to grasp the size together, and protect it if you can. Because enterprise restructuring, production conversion, capital and other factors have a great impact on enterprise property insurance, coupled with competition and other factors, the difficulty and cost of exhibition industry have greatly increased. In view of these situations, we fully mobilize, unify our thinking, form a joint force from top to bottom, and face difficulties. Do the responsibility to the people, for the premium of more than 50 thousand yuan to implement the intervention of the manager in charge, * * * with public relations.

3. Survive in competition and develop in competition.

There are 0 insurance companies, marketing departments and agencies (China Property Insurance, China Life Insurance, Pacific Property Insurance, China Property Insurance, Ping An Property Insurance, Ping An Life Insurance Company of China, Tianan Property Insurance, Winbond Agent and HSBC Agent) engaged in property insurance business and short-term health insurance business in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

First, do a good job in the main leadership of local governments. The manager's office of the company has reported to the main leaders of the county party committee and government for many times, focusing on how our company can increase its support for local economic construction and carry out its work around the local government center. Our company held a nationwide entrepreneurial research activity and visited individual and private economic enterprises together with county leaders, which not only satisfied the county party committee and county government with our enthusiastic participation in local government work, but also correctly adjusted the business development direction, provided insurance protection for small and medium-sized enterprises and actively served them. Really let the county government feel that PICC P&C Company is sincerely serving the local government and is worthy of support, trust and help, thus giving great inclination to our work.

The second is to go deep into old customers' enterprises, hire information officers and liaison officers in customer enterprises, join our company from other insurance companies, and strive for "return" business, which makes the work of other insurance companies passive. Third, the service is more humane and intimate. At the beginning of the year, members of the company's manager's office paid a lump sum visit to all the major system backbone enterprises in the county and asked them to put forward their opinions and suggestions on our work. This move has been fully affirmed by enterprises. They believe that the initiative of company leaders to come to the door is the full embodiment of PICC P&C insurance quality service, which makes customers trust our company more. Fourth, all middle-level cadres are required to go out of the office, all small and medium-sized enterprises must visit in person, all newly insured customers must explain the terms and promise the service items in person, keep in constant contact with enterprises, implement zero-distance contact, and provide services in all aspects as long as customers need them. Fifth, in accordance with the commitment to social services and industry bans, strict internal control, taking claims and underwriting as the starting point, and comprehensively improving the overall service level of the company.

How to write the work summary of insurance companies in 2022?

Under the correct leadership of the branch party committee and general manager's office, CPIC Life × Central Branch has made great achievements in business development, internal management and image building through the unity and hard work of all employees. This year is the first year to fully implement the "new round of reform and development strategy" proposed by the head office. To this end, at the beginning of this year, we made clear the guiding ideology of this year's operation-around the "three changes" put forward by the head office, guided by the cultural core values of "being honest in the world and being a steady person", continuing to adhere to "steady operation and paying attention to efficiency" and fully implementing budget management; Further adjust the business structure and increase business power; Do a good job in the construction of the two nuclear systems and continuously strengthen basic management; Continue to deepen various reforms, pay close attention to team building, strive to practice the "three transformations", comprehensively improve the management level, and make every effort to strengthen and expand the two major businesses of individual insurance, pure traditional insurance and accident insurance, improve operational efficiency and expand market share. Strong quality inside, plastic image outside, through the company's unity and hard work, Dongying will truly become a boutique company.

Just following this guiding ideology, as of February 6th, 65438, XX Central Branch Company * * realized the premium income of 1643 1000 yuan, and completed 122% of the annual task plan, with a market share of 25% this year. Among them, individual insurance (including accident insurance) new insurance premium income 1665438+ ten thousand yuan, accounting for 80.5% of the annual plan, up 20% year-on-year, ranking eighth in the province. Accident insurance was 4.74 million yuan, accounting for 103% of the annual plan, up 60% year-on-year, and the annual task was completed one month ahead of schedule. Group life insurance completed 0.95% of the plan of 25.46 million yuan and 65.438+,exceeding the task six months ahead of schedule; The premium of intermediary institutions reached 67.786 million yuan, accounting for 65.438+0.01.1%of the annual plan; The individual insurance premium is 2928.5 yuan, which is 100% of the annual plan.

Compared with the same period last year, the business structure is more reasonable and the economic benefits are greatly improved. At the same time, the company's share and social impact in the local insurance market have greatly increased, and the total amount of new insurance in the whole year ranks second in the market.

Looking back on this year's work, we can summarize as follows:

First, grasp the business, grab the market, and realize the rapid development of various businesses.

Business development is the foundation of the company's survival. We have been focusing on how to improve our business platform and expand our market share. Fully implement the guiding ideology of "steady operation and benefit-oriented" and actively promote the strategic adjustment of business structure. According to the unified deployment of provincial companies, the general manager's office of Zhongzhi Company leads employees to change their ideas quickly and improve their strong market competition awareness and crisis awareness. Strictly grasp basic management, broaden business channels, and take pure traditional insurance and accident insurance as the two major business development priorities. Firmly establish the business philosophy of "Honesty in the World, Steady Life", constantly optimize business organization, improve business quality, achieve new breakthroughs in business structure, quality, scale and efficiency, and achieve all-round development.

1, individual insurance business. According to the overall strategy formulated at the beginning of the year, focusing on the construction of bidding team, emphasizing training, strengthening the increase of staff, developing steadily and healthily, managing step by step and realizing it step by step. After successfully achieving the "first season off to a good start", we actively cooperated with provincial companies to participate in the "Fourth Five-Year Plan" linkage competition. All the staff and sales staff of our company actively participated in this honor war with selfless enthusiasm, high sense of honor, sense of responsibility and confidence to win, and achieved good results in the competition. In the "August 9th" joint business competition of provincial companies, we also won the group winning prize, beating ×. Despite the decline in the performance of various insurance companies, the annual individual insurance premiums and growth rates have maintained steady growth.

2. In terms of group insurance business. In the very difficult market, we seized the powerful opportunity to develop channel business vigorously, and "green assistance", "micro-loan" and "construction insurance" all embarked on a benign development track. In February this year, 65438+, our company successfully renewed the Employee Group Commercial Medical Insurance Contract with Shengli Oilfield. The signing of this contract has brought great social benefits and social impacts to our company, and laid a solid foundation for the company's sustainable development. The scale of accident insurance business has expanded rapidly, and payout ratio has been declining. Under the circumstance that the business of insurance companies in Dongying is not increasing or decreasing, our accident insurance business has achieved considerable growth compared with 2003, and its market share has been expanding.

3. Bank insurance. This year, in the face of fierce market competition, on the basis of strengthening the comprehensive quality training of bank account managers, we further strengthened the management and maintenance of channels, combed and adjusted the bank channels, made the channel management more professional and standardized, and made the dividend and micro-credit insurance business develop healthily. In the case of reducing costs, our dividend distribution business still completed 67.55 million yuan, successfully completing the tasks assigned by the provincial company.

4. Continue the business. On the basis of increasing the skills training of customer service specialists, strengthening regional management and increasing the training of bank collection knowledge, the current achievement rate has been continuously improved. According to the assessment of provincial companies and municipal companies, all indicators are up to standard. Especially in the "striving for Excellence" activities organized by provincial companies, it has achieved great success repeatedly.

The second is to highlight key points, take the overall situation into consideration, and realize the synchronous development of scale and efficiency.

In accordance with the requirements of the "three transformations", we should pay attention to improving the management level in an all-round way, make every effort to strengthen and expand the two major businesses of individual insurance, pure traditional insurance and accident insurance, continuously expand market share and improve operating efficiency. In this year's work, the company is United and strives to achieve the work goals set at the beginning of the year. The work has the following highlights:

1. The county framework has been basically established, and the county team building has begun to take shape. Dongying originally had no county structure, so in order to make XTaibao Life have a long-term and sustainable development, it is necessary to extend the organization to all counties. In the first half of this year, under the guidance of this idea, according to the relevant requirements of provincial companies, the county structure began to be built. Through local training, peer introduction and other measures, a group of outstanding talents have embarked on county leadership positions. Up to now, the county management framework has been basically completed, and the substantive operation has been carried out in accordance with the Measures for the Administration of County Organizations of Provincial Companies, which has made good preparations for the business development in 2005.

2. Internal management has been further strengthened and the management level has been continuously improved. The level of specialization, intensification and standardization of management has been further improved. This year, from the head office to the branch offices, we all attach great importance to management. Management-related documents have been forwarded by our company in time, and implemented seriously in combination with the actual situation. It can be said that the intensity, depth and breadth of management this year are unprecedented in recent years. In our work, according to the requirements of the superior company, we always adhere to the principle of "focus on business and management, and be hard at both hands", and comprehensively strengthen and improve various internal management work in combination with our actual situation and the requirements of business development. Through the implementation of various rules and regulations, the internal management of our company has been further strengthened and the management level has been further improved. Seek benefits from management and promote development through management. Through a series of measures, it has promoted the stability of the team and the strengthening of management, strengthened the internal control mechanism, effectively controlled risks, reduced waste, reduced costs, and realized income increase and expenditure reduction. In terms of financial control, we are determined not to overspend. This year, the cost of China Branch is under great pressure. Faced with tight expenses, the company paid attention to business development on the one hand, and cost management on the other hand, achieving cost savings at the end of the year. Because our management is in place, the provincial company also took us as an investigation base and held training courses for inspectors of two nuclear projects in the province in XX.

3. The system business and group business have made great progress. Since the beginning of this year, through active efforts, we have continuously opened up various sales channels, and successively opened up accident insurance sales channels such as "micro-loan", "engineering insurance" and "green rescue". So far, these channels have embarked on the track of benign development. Moreover, the operating expenditure rate of these systems is very low, only 65,438+065,438+0%, which provides a source of expenses for the company and contributes to its survival and development. In February this year, 65438+, our company successfully renewed the Employee Group Commercial Medical Insurance Contract with Shengli Oilfield. The signing of this contract has brought great social benefits and social impact to our company. Created a national health insurance operation model and laid a solid foundation for the orderly development of the company.

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