Taobao buyers photographed unpaid, how to dunning is more appropriate!

1 Telephone payment time: afternoon 1 1 point-12 point, 16 point-17 point.

2. First check the customer's chat record and get the customer's purchase information.

3. Express clearly, speak at a moderate speed, and remember not to copy words stiffly.

4. If the customer is inconvenient to answer the phone, the buyer should take the initiative to apologize and turn off the telephone line euphemistically.

5. Ask the customer the reason for not paying and the approximate payment time.

6. After calling for payment, you must click "Prompt for Payment" and leave a message for Want Want.

7. After processing, be sure to remember the notes.

Second, the mode of payment

1, wangwang, demand payment

Step 2 ask for payment

3. SMS reminder

Three customer service payment process

1 phone reminder

2. Click the Remind Payment button.

3. Leave a message for Want Want

4. Note sequence