How can I get my mobile phone back if I lose it?

If you use a vivo phone, you need to verify whether the "find device" function is turned on to locate the lost phone:

First, if Find Device is turned on:

When it is convenient to surf the Internet, please log in to the vivo cloud service (webpage link) and click "Find Device" in the lower right corner to operate. If the phone is turned on and connected to the network, you can try to locate and send instructions such as lost mode, alarm sound, data backup, viewing photos, and clearing equipment. If the command to clear the device is issued, the mobile phone/tablet will lose control of the mobile phone after executing the command, and will not be able to operate the "location, loss mode, alarm sound, data backup" command again later. Please operate this command carefully.

Note: After the FBE encryption model is restarted, the instructions cannot be executed through the cloud service without re-unlocking and entering the desktop.

Second, Find Device is not open:

If you don't turn on the search device function, you won't be able to locate the phone. It is suggested to contact the operator to report the loss of the SIM card in time, which can prevent others from obtaining your account information through SMS verification code and avoid other losses. If the lost location is monitored, it is recommended to seek the help of the police and monitoring management to see if you can help find the mobile phone. If you are still using the vivo/iQOO mobile phone or tablet in the later period, it is recommended to turn on the device search function to improve the probability of retrieving the lost mobile phone.

Function path: Enter Settings-Search Settings "Find Device"-Find Device-Turn on the function.

At the same time, please refer to the following information about the functions of finding devices:

1. After turning on the search device, if the mobile phone is lost, you can enter official website to jump to the search device webpage, and then enter the vivo account and password to log in. It can locate and track the lost equipment, control the equipment to respond to the alarm, lock the screen, back up the data and clear the data.

Web pages: Web links

Note: overseas vivo accounts do not support the function of finding devices.

Second, the search device must meet five conditions before it can be used:

1. The "Find Device" function was turned on before it was lost;

2, in the boot state;

3. Connect to a stable WiFi or data network;

4. There is a signal at this position;

5. Log in to the same vivo account.

Third, support the device that wakes up the voice assistant after the screen is turned off. If you can't find a device nearby, you can wake Jovi up by voice and input the voice command "Where are you?" And then the phone will ring a prompt.

If you have more doubts, specifically support the wake-up voice assistant mode and FBE encryption mode, you can go to this link page to consult online customer service for details.