Taobao shopping has been delivered and has not received the goods, but what should I do if I want to return them?

2. Open my Taobao.

3. After clicking "My Taobao", click "To Be Received" under my order.

4. After clicking "Receiving", the page will display all the received goods, select the goods to be returned, and then the page will pop up the detailed information of the goods, and click "Refund".

5. Click "Return for Refund". If the goods are not received but only refunded, select "Refund Only" above.

6. Select "Refund Reason"

7. After selecting "Refund Reason", click "Submit" at the bottom of the page.

8. Go back to my order and click "Refund/After-sale".

9. If the seller agrees to your refund application, the words "Please Return" will appear on your order page, and you need to upload the information of the return order number in the system within 7 days.

10. Select the courier company for your return and fill in the waybill number. If there is no courier company for your return in the drop-down menu, please choose another one to fill in;

Reminder: Once the return information is submitted, it cannot be modified. If you have purchased the return shipping insurance before, please fill it in carefully.

1 1. After confirming that the information is correct, click "Submit Return Information" to submit the return information successfully. The seller will have 10 days to confirm. If the seller fails to handle it within the time limit, the system will automatically refund the buyer.

Extended data:

Taobao is a large-scale online retail and business circle in the Asia-Pacific region, which was founded by Alibaba Group in May 2003. Taobao? [1] is a popular online shopping and retail platform in China, with nearly 500 million registered users and more than 60 million regular customers every day. At the same time, the number of online goods has exceeded 800 million every day, with an average of 48,000 items sold every minute.

By the end of 20 1 1, the daily turnover of Taobao reached 4.38 billion yuan, creating 2.708 million direct and sufficient employment opportunities. With the expansion of Taobao's scale and the increase of users, Taobao has also changed from a single C2C online mall to a comprehensive retail business circle including C2C, group purchase, distribution and auction. At present, it has become one of the global electronic commerce trading platforms.

The parties of 201March 6 15 and 3 15 were exposed, and Taobao merchants cheated consumers by swiping their bills.

On March 29th, 20 16, Zhang Yong, CEO of Alibaba Group, defined the strategy for Taobao's future: community, content and local life are the three major directions.

In March of 20 18, official website of Beijing Consumers Association showed that Beijing Consumers Association bought four comparative test samples from Taobao in 20 17, of which 1 did not meet the standard, and the unqualified rate was 25.0%.

On August 8, 20 18, Alibaba Taobao revealed that it would enter the field of MR (mixed reality) shopping, and a product, Taobao Buy, would be launched on the 20 18 Creation Festival.

References:

Baidu encyclopedia, Taobao