Selected Annual Personal Work Summary of Banking Department

After working for a period of time, there will be a lot of gains and growth, and you may make mistakes. It is very necessary to sum up your work. The following is a summary and selection of personal annual work of the Banking Department compiled by me for your reference only. Welcome to read this article.

Summary and Selection of Annual Personal Work of Banking Department (I) In practical work, facing our customers, how to maintain customers and improve customer loyalty has become a new topic in our work at the moment of fierce competition in the same industry. In addition to marketing fashionable products, we should also establish an invisible image of high-quality service, attract more middle and high-end customers and enhance our ability to compete with the same industry. Therefore, it is our important job to do a good job in customer service and maintenance. I have worked as a personal account manager for several months and accumulated a lot of experience in customer maintenance. I divide the customer's maintenance work into three parts:

First, the use of system data.

1. Get familiar with the customers in the system quickly, remember their names and looks as much as possible, and when they come to the outlets, greet them calmly and know their names, so that customers will not feel strange.

2. Customers are screened in the system in different levels. For the first maintenance, customers usually call the first phone number to identify themselves and give greetings, so that customers can form a first impression in their minds, and then send short messages to introduce them and keep their phone numbers, while keeping their mobile phone numbers in their mobile phones for secondary maintenance.

3. After the first telephone contact, start to invite customers to interview and establish a preliminary understanding with customers. Of course, not every client can come to the interview with an invitation letter, and the process is long and short. Then we can start with small gifts and preferential activities, keep in touch with customers frequently according to different customer groups, gradually understand customers' preferences and needs, establish a sincere and responsible image, gain customers' trust and love, and let her develop the habit of contacting you regularly.

After the interview, both sides have a general understanding. They can keep each other's contact information, listen carefully to customers' opinions and suggestions, and deal with customers' problems according to their different needs. Customers will feel highly valued, and will follow up the problems they dealt with that day, which can promote their trust in you.

When customers get into the habit of contacting you regularly for business, they can start to make financial planning. Of course, these are also based on the mutual trust of customers. A little greeting at ordinary times and a little blessing on her birthday can help her deal with difficult business problems with her heart. As long as customers think that you can always think of her, they will gradually close the distance.

Second, on the counter.

1. Any customer who comes to the counter to handle business may have marketing opportunities. So talk more and talk to customers more. According to their business profile, you can introduce yourself by showing your business card and introducing relevant product information appropriately. When the customer intends to handle the business for the second time, you can have a directly available teller, which virtually enhances the customer's trust and loyalty to you.

2. The counter is combined with the system. If the customers who take the initiative to handle business at the counter are stock customers in the system, they can track them in time, understand the investment tendency of customers according to the data of the system, and carry out targeted maintenance.

Third, the way to hold activities

When necessary, hold micro salons and small activities that customers are interested in, so as to attract customers to visit the site, enhance their feelings and the number of times they deal with customers, and at the same time instill the concept of financial management into customers through situational interaction, so as to achieve a customer's satisfaction and loyalty.

In short, we should be good at exploration, communicate with our hearts and treat each other sincerely!

Selected Annual Personal Work Summary of Banking Department (II) For 20xx years, I worked as a personal business consultant, loved my job and abided by rules and regulations. Always ask yourself to keep abreast of the latest business knowledge, industry trends and system information, and constantly improve your understanding of various rules and regulations of the industry. I deeply understand that only by mastering business skills fully and flexibly can we promote the smooth development of our work and achieve a breakthrough in performance growth. Individual efforts cannot be separated from collective support. Here, I would like to thank the CCB Railway Sub-branch where I work, and the leaders and colleagues for their guidance and help. The daily work of tellers is not earth-shattering, but ordinary work is the trajectory of our lives. In this ordinary work, we share each other's happiness and growth In the ordinary days of the year, I worked conscientiously. The following is a summary of my work this year:

First, adhere to the marketing principle of stabilizing old customers and striving to expand new customers in terms of deposits. Starting from the first quarter, we will focus on sorting out existing customers and rationally allocate customer deposits to various products (both quarterly and annual deposit products are preferred) to achieve a win-win situation for both banks and customers.

Second, ideologically, establish a new concept of "I want to save" as "I want to save", instill this new concept into every employee, and create a marketing atmosphere for all employees together with all employees.

Third, communicate with the channel manager and resident manager of the insurance company in time to understand the marketing plan and convey it to each employee in time. Arrange the study of new insurance products and business, improve all employees' understanding of insurance agency business, enhance their enthusiasm and initiative, and share their experience in insurance sales with new employees. At the beginning of each first quarter, our sub-branch will decompose the insurance agency business plan layer by layer and implement it to every employee of the sub-branch, so that "everyone bears the burden and everyone has indicators on his shoulders".

Fourth, establish sales accounts of various businesses in customer maintenance, insist on checking the expiration of customers' products every day, inform customers in time, and feed back real-time sales information to customers so that customers can keep abreast of sales information. We will do a good job in secondary marketing with high-quality services.

5. In the credit card and e-banking business, be diligent and diligent. Every customer at the counter will enter the system to inquire about the pre-approval situation and actively market in line with the conditions. At the same time, closely cooperate with the assistant manager of the lobby and the insurance stagnation point to do the follow-up activation work.

6. In accounting, follow the rules and regulations, operate according to the rules, sell wealth management products in strict accordance with relevant regulations, do a good job in customer risk assessment, do not handle business on behalf of customers, do not operate on their own, and carefully check the flow direction one by one every day to ensure that the vouchers are complete and accurate.

Looking forward to 20xx, I will focus on three key points: product, revenue and service.

1 and 20xx after the year-end deposit sprint, a large amount of funds flowed out of the products, actively carried out the marketing of "two basic funds and one insurance" and wealth management products, and locked existing deposits with new business.

2. Classify customers. According to customers' risk tolerance, conservative customers' funds should be placed in time deposits and personal capital preservation wealth management products as much as possible; Income-oriented customer funds can be allocated accordingly; Transitional funds or customers still need to wait and see before marketing and buying dry open-end products, money funds and bond funds.

3. Use tablet computers to dig and guide customers, continue to do normal sales, firmly establish the concept of normal marketing, and improve the daily opening rate.

4. Establish a good window image of warm service, so that every customer can feel the excellent service of CCB and come back happily and satisfactorily.

5. Strengthen the cooperation with the backstage staff, improve the speed of the system to handle business, strengthen the diversion of small customers, reduce the waiting time of customers and improve the overall satisfaction of customers.

Selected Annual Personal Work Summary of Banking Department (III) In the next 20xx years, with the concern of bank leaders and colleagues, I have always maintained a good working condition and set strict demands on myself by the standards of a qualified CCB employee. Based on my own work, I devote myself to studying business skills, so that I can make extraordinary achievements in ordinary posts and contribute my own light and heat to the development of xx Branch.

These days, as a personal business consultant of a bank, it is a teller's basic business quality to handle business quickly and accurately and provide quality service to customers. Usually, I always ask myself to keep abreast of the latest business knowledge, industry trends and system information, and constantly improve my understanding of various rules and regulations of the industry. I deeply understand that only by mastering business skills fully and flexibly can we promote the smooth development of our work and achieve a breakthrough in performance growth. Personal efforts can not be separated from the collective support, thanks to the xx branch where I work, thanks to the guidance and help of leaders and colleagues. Tellers' daily work is not earth-shattering, but plain work is the track of our life, in which we share joy and growth with each other.

In terms of work, I can be conscientious, take "customer satisfaction and business development" as the goal, and establish a good window image of warm service, so that every customer can feel the quality service of CCB and come back happily and satisfactorily. In addition to savings business, I also actively market insurance, funds, gold, credit cards and other products, and carry out targeted marketing according to the different needs of different customers. I sold more than 6 million insurance throughout the year and shared my experience in selling insurance with new employees.

Abide by rules and regulations ideologically, unite with colleagues, and have a correct mind. Respect leaders and colleagues, carefully guide new employees' business, and help them quickly adapt to the working environment of CCB and enter the working state quickly. I live a hard and simple life, ready to help others, actively consult my colleagues, and make progress with an open mind.

In the new year, I will continue to strengthen my study, persistently learn new banking knowledge and apply it to practice to better meet the needs of CCB's development.

Cooperate with leaders and colleagues, do a good job, market customers more actively and effectively, hone yourself in work and study, enrich yourself better, and meet new challenges with full spirit. Summing up the past is to draw lessons from experience and better carry out future work. There are shortcomings in the work, please criticize and correct me!