Number of mobile downtime protection (measures to protect users' rights and interests)

This is an important measure for China Mobile Communications Group to protect users' rights and interests. It can help users to suspend the use of mobile phone services under certain circumstances, and at the same time keep their mobile phone numbers, so as to avoid being cancelled due to long-term non-use. This article will introduce the operation steps and benefits of mobile phone shutdown in detail.

1. What is the mobile phone downtime insurance number?

Mobile phone number protection refers to the service that users can suspend the use of mobile phone services while retaining their mobile phone numbers under certain circumstances. Users can temporarily stop using calls, short messages, traffic and other services when the number is deactivated, but the mobile phone number is still valid. In this way, users can resume using the original mobile phone number when needed, thus avoiding the trouble of handling a new number again.

Second, the operation steps of mobile stop number protection

1. Log in to official website.

First, users need to log on to the official website of China Mobile (www. 10086.cn).

Enter the personal center

In the navigation bar at the top of official website's homepage, find and click the "Personal Center" option.

3. Register or log in to an account

If the user has not registered an account, you need to click the "Register" button to register an account; If you already have an account, directly enter your mobile phone number and password to log in.

4. Enter the stop number page.

After logging in successfully, find the relevant options such as "shutdown number" or "stop using", and click to enter the shutdown number page.

5. Select the type of shutdown protection number.

On the shutdown insurance number page, users can select different types of shutdown insurance numbers, such as "personal shutdown insurance number" and "temporary shutdown insurance number". Choose the right type according to your own needs.

6. Fill in the application information

According to the page prompts, fill in the relevant application information, such as mobile phone number, ID number, start and end time of downtime insurance number, etc.

7. Submit an application

After confirming that the information filled in is correct, click the "Submit Application" button and wait for the system to process it.

8. Wait for the audit results

After submitting the application, the user needs to wait for the audit result of the mobile operator. In general, users will be informed of the audit results within 1-3 working days.

9. Restore use

If the application is successful, the user can re-enable the mobile phone service within the specified recovery time. If the application is rejected, users can resubmit the application or contact mobile customer service to find out the specific reasons.

Third, the benefits of mobile phone downtime.

1. Keep the mobile phone number.

By deactivating the mobile phone number, users can stop using the mobile phone service for a certain period of time, but still keep the original mobile phone number. In this way, users can easily resume using when needed, avoiding the trouble of dealing with new numbers again.

be economical

Users can suspend the payment of fees related to mobile phone services, such as telephone charges, SMS charges, traffic charges, etc. This can effectively save money for some users who don't use mobile phone service for a long time.

3. Protect users' rights and interests

Mobile phone downtime is a measure to protect users' rights and interests. It can help users to suspend the use of mobile phone services under certain circumstances and avoid the situation of being logged off because of long-term non-use. In this way, users can manage their mobile phone numbers more conveniently.

Flexible use

Deactivating phone numbers can also give users more flexibility in using phone numbers. For example, users can suspend the use of mobile phone services when traveling abroad to avoid high roaming charges; Or in some special periods, such as exams or important meetings, users can choose to stop and leave their numbers to avoid being disturbed.