How should Taobao store maintain its old customers?

More and more young people like to buy things on Taobao. Basically, clothing, food, housing and transportation can be bought online in shopping malls, which can not only save shopping time, but also save money, mainly because it is convenient and affordable. So now there are more and more online stores, so how to stand out from so many online stores? This requires us to spend more time to take care of the store, cherish every customer, do a good job of maintaining old customers, and pave the way for the long-term Taobao road. Opening an online shop in Taobao is also a cumbersome thing. There are many things to do, such as taking pictures, dressing the baby, decorating the page, and doing baby details every day ... time never seems enough. In such a tense work situation, stores are often more likely to ignore communication and exchanges with customers. Many stores even think it's useless, a waste of time and unwilling to try more, but in fact they still have to communicate with customers. In order to better communicate with customers, some schemes can be implemented, such as: First, every time a customer comes to the door, whether the customer is willing to buy or not, be patient, carefully select goods for the customer and add customers. Secondly, we can classify customers on Want Want according to their shopping times, and the basic information of each customer should be recorded. Every time there is an activity in the store, it can be sent to customers by Want Want or SMS, so that customers can know the latest activity information in time. Third, do a good job in tracking the arrival speed of goods and commodity information, and understand them through SMS, so that customers can feel at ease and feel at ease when shopping, and increase their intimacy. Four, under the premise of economic conditions, you can give some samples to old customers or those unsalable goods to attract them to shop for the second time, and may also drive other customers to shop. Choosing Taobao to open an online shop, the pre-order quantity should be small, which is an easy thing for the store to maintain the relationship with old customers, and the effect should be very good. If the old customers are well maintained, the benefits will be immeasurable.