Complete list of complaint and reporting hotlines for national departments

1. Consumer complaint hotline: 12315

12315 is the consumer complaint reporting hotline. You can call the reporting hotline when the following situations exist:

1. When the rights and interests are infringed and the respondent is under the jurisdiction of the industrial and commercial administration department;

2. During the consumption process, When rights and interests are infringed;

3. When counterfeit and shoddy goods and "dens" for manufacturing counterfeit and shoddy goods are discovered;

4. When false advertising is discovered to deceive consumers.

2. Tax service hotline: 12366

The 12366 tax service hotline is a hotline number specially assigned by the State Administration of Taxation for the national tax system to provide taxpayers with tax services. When the following situations exist, you can call the reporting hotline:

1. Consultation on tax policies, collection and administration procedures and other tax-related business of the national tax system.

2. Tax-related inquiries such as basic information of taxpayers within the national tax jurisdiction.

3. Reporting of general tax violations within the jurisdiction of the state tax (including reports of illegal invoices, tax registration violations, etc.).

4. Complaints made by taxpayers who are dissatisfied with the service attitude of tax bureau staff.

5. Complaints made by taxpayers who are not satisfied with the service quality and efficiency of tax authorities and their staff.

6. Complaints made by taxpayers who believe that the tax authorities and their staff have infringed upon their legitimate rights and interests in the performance of their duties.

7. Rational opinions and suggestions put forward by the state tax authorities in regulating administrative law enforcement and improving service quality and efficiency.

3. Human resources and social security service hotline: 12333

The service scope of 12333 includes: employment, social security, labor relations, income distribution, talent work, civil servant management, military transfer placement , introducing intelligence and other eight aspects of work, providing personnel, labor and employment, social security and other policies and regulations, service procedure consultation and various information inquiries, as well as zero-employment family complaints, employment complaints and other services

4. Environmental Protection Report hotline: 12369

When reporting environmental pollution issues, you can report to the environmental protection bureau or the "12369" municipal command center according to the location of the environmental pollution incident.

1. General pollution problems will be handled by the environmental protection bureau of the jurisdiction. If you encounter serious environmental pollution problems, you can report them directly to the "12369" Municipal Command Center.

2. If it falls within the jurisdiction of the environmental protection department, if it belongs to the municipal level, it will be handled by the city; if it belongs to a certain district, it will be transferred to the environmental protection department of that district for processing.

3. For some matters that are not under the jurisdiction of the environmental protection department, such as municipal waste disposal, 12369 will not send special personnel to the site, but will transfer it to the relevant departments for processing.

5. State Tobacco Monopoly Administration reporting hotline: 12313

12313 is the special number for the State Tobacco Monopoly Administration to accept reports on national tobacco monopoly product market supervision. The "12313" reporting hotline is positioned as a public welfare service in the administrative management of tobacco monopoly. Its main function is to accept reports from the public about the illegal production and operation of tobacco monopoly products, respond to consultations on tobacco monopoly laws, regulations and policies, and better safeguard national interests and consumers. Benefit. If citizens find problems such as illegal selling of tobacco products, please call the "12313" tobacco complaint hotline in time to safeguard legitimate rights and interests.

6. National Discipline Inspection and Supervision Reports: 12388

12388 Report Acceptance Scope:

1. Violations of political discipline, organizational discipline, and integrity discipline by party organizations and party members , mass discipline, work discipline, life discipline and other party disciplinary behaviors.

2. The subjects of supervision (the six categories of public officials stipulated in the Supervision Law, the same below) do not perform their duties in accordance with the law, violate the provisions of impartial use of power, honest political practice and ethical conduct, and are suspected of corruption, bribery, and abuse of power. , dereliction of duty, rent-seeking of power, transfer of interests, malpractice for personal gain, waste of state assets and other illegal and criminal acts in office.

3. Appeals filed by party members who are dissatisfied with party disciplinary sanctions or other treatments imposed by the disciplinary inspection agency.

4. The subject of supervision lodges a complaint if he is dissatisfied with the supervisory authority’s decision concerning the person; the person under investigation and his close relatives complain that the supervisory authority and its staff violated laws and regulations and infringed upon the legitimate rights and interests of the person under investigation. conduct, complaint filed.

5. An appeal filed within the application period if the applicant is dissatisfied with the disciplinary sanctions and other decisions made by the original administrative supervision agency.

6. Criticisms and suggestions on the construction of party style and clean government and anti-corruption work.

7. National legal service hotline: 12348

“12348” is a dedicated legal consultation hotline for the general public of the municipal, district and county judicial bureaus and legal aid centers. It accepts answers from the public provide legal consultation, cooperate in mediating civil disputes, promptly reflect the public's legal needs, guide and accept legal aid applications, protect the legitimate rights and interests of poor and vulnerable parties, safeguard judicial justice, and maintain social stability. The "48" in the cornet is homophonic to "judicial", which means that when seeking legal services, please go to judicial administrative agencies to mediate civil disputes.

8. Public health service hotline: 12320

12320 is a government public welfare hotline in the health industry. It is a channel for the health system to communicate with society and the public. It is also a channel for the public to report complaints. A platform for public health-related issues. 12320 accepts public reports on public health emergencies and violations of health laws and regulations; accepts public complaints on emergency response to public health emergencies; accepts public opinions and suggestions on public health work ; Provide consulting services on China's relevant public health laws, regulations, guidelines and policies, as well as disease prevention and control and health care.

9. Financial complaint hotline: 12363

12363 is China's The People's Bank of China's complaint hotline is a number dedicated to providing nationwide financial consumption and complaint inquiry services. The scope of 12363 complaints includes complaints within the statutory scope of the People's Bank of China, such as payment settlement, credit reporting, etc. In addition, complaints involving cross-market and cross-industry financial products, as well as complaints affecting financial stability within the jurisdiction.

10. Judicial service hotline: 12368

“12368” is the judicial information public welfare service number determined by the Supreme People’s Court and common in the national court system. You can contact judges, inquire about cases, provide litigation consultation, and provide opinions and suggestions or write complaints about the work of the court.

11. The national postal industry complaint service hotline: 12305

12305 is the dedicated customer service number for consumer complaints in the postal industry. According to the "Measures for Handling Consumer Complaints in the Postal Industry", consumers should first complain to postal industry operators about postal service quality issues. If you are not satisfied with the company's handling results or the company does not respond within the specified time limit, you can appeal to the local postal administration or the State Post Bureau through the "12305" special service hotline. Appeals can also be made online.

12. Hotline for reporting bad Internet and spam information: 12321

12321 receives reports from all walks of life about bad Internet and spam information. The scope of acceptance is:

1 , Use Internet websites, forums, emails, instant messages, blogs, etc. to spread and send harmful and spam information;

2. Use SMS, MMS, ring tones, WAP, IVR, mobile games (including PHS) ), etc.;

3. Unwanted and spam information spread and sent by telephone, fax, etc., by other information communication networks or telecommunications services.

Wenlu’s statement:

The above common complaint reporting hotlines are summarized as above. If you encounter a situation where you need to report or complain, you can selectively report complaints according to the situation you encounter. . The above is today’s article, remember to save it to be prepared!

Author: Lawyer Wen Feifei

Editor: Lawyer Jin Yi