See how to contact customer service if the account is frozen.

You can contact customer service in the following ways:

1. In the quick look APP, click "My" page, and then click "Settings"-"Help and Feedback"-"Online Customer Service" to communicate with customer service staff online.

2. Send an email to the customer service mailbox, describe your problem in detail and provide account information, and the customer service staff will reply to you as soon as possible.

Call the customer service, and the customer service staff will help you.