What should I do if the seller doesn't deliver the goods?

The buyer can communicate with the seller to apply for a refund, or complain that the seller has violated the delivery time commitment and applied for compensation.

Taobao Double Twelve, the seller must deliver the goods before 23:59:59 on February 2 1 day, 65438. If the seller fails to deliver the goods according to this requirement, it is a violation of Taobao's promise of "not delivering the goods according to the agreed time"; If the seller violates the commitments such as delivery time and transaction price, it shall pay the buyer 10% of the actual transaction amount of the goods as liquidated damages, and the maximum compensation amount shall not exceed 100 yuan, and the minimum compensation amount shall not be lower than that of 5 yuan, except for special goods.

If the seller fails to take the initiative to pay the liquidated damages before Taobao decides that the complaint is established, it must pay the liquidated damages to Taobao in addition to paying the liquidated damages to the buyer. If the circumstances are serious, you can also take measures such as deducting 6 points from Grade A, taking off the shelves and deleting goods.

Extended data:

Taobao double 12 delivery rules:

1, furniture, commercial/office furniture, hardware/tools, pianos, residential furniture, bathroom ceramics (bathroom cabinets, toilets, shower rooms, basins), floors, tiles, paints, coatings, wires, basic building materials, lamps and security supplies with a height of 0.6 cubic meters or more than 20 kilograms, the seller shall pay for them within 20 days from the date of payment by consumers.

2. The delivery time of customized, pre-sold and crowdfunding goods shall be subject to the delivery time described in the prominent position of the seller's product details page;

3. The delivery time of virtual goods shall be subject to the daily delivery time requirements.

4. If the delivery time is otherwise agreed, it shall be subject to the agreement of both parties.

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