Can I call 12315 to complain if the bed I bought is moldy?

If I buy a moldy bed, I can call 12315 to complain.

If consumer rights are infringed, you can lodge a complaint with the local industrial and commercial administration department. 1. Consumer complaints: Consumers complain to the industrial and commercial administration department through letters, faxes, text messages, emails, 12315 websites or going to the industrial and commercial administration department, explaining the complaints and reasons; 2. The industrial and commercial department accepts complaints: if the complainant If the matter meets the requirements, the staff of the industrial and commercial administration department will accept the complaint and record the relevant information within seven working days; 3. Within sixty days, if the consumer party agrees to mediate, the industrial and commercial administrative department will organize the mediation and notify If the parties agree on the time, place, mediator, etc. of the mediation, the industrial and commercial administration department will prepare a mediation letter and file it.