The ETC that car owners are discussing recently, the ten questions and answers that you are most concerned about.

Recently, Bian Xiao received feedback from many car owners, saying that the ETC being promoted has many doubts in actual use, such as charging reminder, consumption amount display and invoice issuance. I hope Bian Xiao can help them answer questions and clarify these problems.

Why can't the new system of 1ETC display the consumption amount? Many drivers are confused. What the hell is going on?

It was learned from the Guangdong Provincial Department of Transportation that, according to the unified deployment of the Ministry of Transport, from 0: 00 on June 65438+ 10/day in 2020, the provincial toll stations of national expressways will be cancelled, and the national expressways will be charged in sections. The trip of Guangdong Expressway has changed, and the ETC lane toll display only shows the toll of the entrance and exit ramps.

After the provincial toll station is cancelled, the expressway will be charged in sections through ETC gantry. Segmented toll collection is a mode that the expressway is divided into independent toll sections according to adjacent interchanges and entrance toll stations, and the toll amount is calculated separately for each toll section. Set the ETC portal framework on each charging interval, which is responsible for charging the fees of this interval; The mileage of the ramp that needs to be charged is charged by the entrance toll station.

In the past, the charging mode was credit card/charge at the entrance and one-time charge at the exit; However, in the segmented toll collection mode, ETC vehicles calculate and collect tolls in segments through the ETC portal system set up along the way. The portal website does not display the specific toll amount of each road section, and the entrance toll station collects the ramp toll, and displays the toll of the entrance toll station on the toll amount display screen.

Many citizens are worried about this: "I also want to know how much money I spent, and I also want to know if I have deducted more money. I don't know how much to deduct now. " Mr. Liu suggested that I hope there will be a way to display the specific consumption amount immediately in the future.

It is understood that at present, the toll station exit does not support the display of the total toll amount, but only the toll. If you want to inquire about the total toll details, you need to log in to the Yuetong Card APP, applet or official website 96533 website to inquire about the specific toll records and deduction details.

On June 3, 65438, the relevant person in charge of the Provincial Communications Department said that when the system was optimized, it was trying to display the total amount.

2 Can non-ETC still get on the road?

It is reported that non-ETC vehicles need to get a CPC pass card at the entrance toll station, calculate the toll through the ETC entrance framework and write it into the CPC card, and return the CPC card at the non-ETC exit of the toll station and pay the full toll when leaving the expressway, so as to realize "subsection charging and export charging".

Why do some car owners say that the toll deduction has suddenly increased?

Bian Xiao learned that ETC vehicles are deducted in sections and the transaction amount is rounded to "points"; Manually charged vehicles are charged in sections, combined with export charges, and the transaction amount is rounded to "yuan". However, due to the adjustment of charging methods and charging rules, the toll payable by some vehicles may change from 1 this year, but the overall difference will not be too big.

For example, the current toll 2 yuan for the first-class car from Qingfeng to Chaoyang Station of Guangqing Expressway is 1.77 yuan after rounding to the hour, and the toll amount is reduced by 0.23 yuan. The current fare for the first-class train from Chaoyang to Jianggao Station is 4 yuan, which is 4.34 yuan after rounding to the nearest point, and the fare is increased by 0.34 yuan. Therefore, the amount of bus fares in most sections is "up and down" compared with before.

From June 65438+1 October1,freight cars will be charged by car (axle) type, and no longer by weight. Trucks are charged according to the model, and the model is charged according to the number of axles of the vehicle. Vehicles with different tonnages corresponding to the same axle number are charged according to the same standard, no matter how much they are loaded. The charging by weight is based on the total weight of vehicles and goods weighed at the toll station site. Different tonnage vehicles charge different amounts, with more charges for more loads and less charges for less loads.

The charging standard for freight cars on expressways in Guangdong Province is based on the principle of "ensuring that the overall toll burden of freight cars does not increase under the same traffic conditions, and ensuring that the toll payable for each type of toll car under the standard loading state is not greater than the toll payable by weight of the original toll", ensuring that the total toll revenue of the road network is generally balanced with the total toll receivable by weight and slightly reduced. However, as far as a single truck is concerned, compared with the toll calculated by weight, the toll payable is "rising and falling".

4ETC deduction is not reminded?

The customer service staff of Yuetong Card said that as far as the current ETC toll card is concerned, after the owner takes the ETC lane and charges, the data will generally be transmitted to the bank for deduction within 1 to 5 working days. When the bank deducts money, it will send SMS notification to customers who have opened SMS reminders.

Call a number of bank customer service to know that it is true that ETC deduction notice will only be received if SMS reminder function is enabled. The SMS reminder function is a function that citizens and friends are familiar with. As long as there is a transaction in the account, they will receive a SMS reminder. It is not designed for ETC to deduct bills. At present, most bank debit cards are monthly cards in 2 yuan and credit cards are monthly cards in 3 yuan.

In other words, if you want to receive SMS reminders after deducting fees, you must open the SMS reminder function of the bank. The joint electricity service reminds that the owner can check the bank deduction record through the recharge card transfer of Yuetong Card app. However, there are always people who forget ETC and don't know that they are in arrears.

If there is no SMS reminder function, will the bank inform you of the arrears? Du Nan reporter consulted the bank's customer service, and the other party said that if the SMS reminder service was not opened on the savings card, the deduction would not be notified. However, if there is arrears, "there can be arrears notice, but there is no express provision that it must be." The credit card is "there will be arrears notice" regardless of whether the SMS reminder function is turned on or not.

Many citizens hope that ETC can push SMS reminders to deduct fees separately and in time, at least in the case of arrears. 65438 10/3, the relevant person in charge of the Provincial Communications Department said that the Guangdong one-card operation unit is developing a program that can display the charges immediately.

What should I do if I am overcharged for no reason?

Then, what is the cancellation of the early stage of the upgrade of the provincial boundary station charging system? There is indeed an unstable operation of the system or abnormal charging. Reporter 65438+1 October1When preparing to leave the Shunde toll station, the word "no label" appeared on the LED screen on the roadside at first, and it passed smoothly after approaching. In addition to identifying the problem, taxi driver A Ying told Southern Reporter that he had encountered repeated deductions from ETC. The reporter found on the Internet that many netizens reported that they were overcharged by ETC.

The person in charge of the United Electric Service said that there were abnormal charges in the ETC lane, which could be filed at the toll station site without affecting the traffic of other car owners; Or enter "abnormal charge" through the official account of Yuetong Card WeChat and the online customer service of Yuetong Card ETC applet, and follow the prompts to place an order for tracking; You can also call Yuetong Card Customer Service Hotline 96533 to make a complaint, and the difference can be refunded after verification.

If the license plates don't match, Truck weighing data without entrance, blacklist, disassembly, expiration, non-use, etc. Please drive in the manual /ETC mixed lane or follow the instructions of the toll booth staff.

Users who have not used the Yuetong Card for the first time can check whether the ETC product has been activated by themselves through the "Product Detection" function of the "Yuetong Card ETC" applet, and they can pass through the ETC lane normally after activation.

Unusual use of ETC products, such as "label failure" in the card caused by loose or falling labels, can be reactivated through Yuetong Card APP or go to business outlets; If the label says "Low? BAT/ low voltage ",belonging to the tag battery shortage, need to go to the Yuetong card business outlets to replace the battery or tag; The ETC lane information shows "Please insert the card", indicating that the card is not inserted correctly. Please insert the card again.

What about traffic jams in non-ETC lanes?

At 65438+1 October 1 Sunday morning1,Du Nan reporter saw at Shunde Station of Guangzhou-Zhuhai West Expressway that the ETC lane was relatively smooth and there was basically no queuing phenomenon; However, in contrast, there was a long queue at the nearby manual toll passage, and Wei Long even reached the ramp at one time. In the queue, there are vehicles trying to block up, which makes the traffic efficiency slower.

The Provincial Communications Department previously stated that only 1 to 2 artificial lanes were reserved at toll stations this year, but Southern Reporter saw at the exits of several toll stations in the province that there were still many vehicles without ETC, and there were more than 1 to 2 non-TEC lanes.

65438+10.3, the relevant person in charge of the Provincial Communications Department said that in view of the congestion problem of individual toll stations, all toll stations have been required to appropriately adjust the ratio of ETC to mixed lanes according to the usage of ETC at each station. If the proportion of ETC is not high and the utilization rate of trucks is high, it may be necessary to increase the proportion of mixed lanes or even increase artificial lanes accordingly. At the same time, double charging is adopted, that is, two toll stations are added on the basis of manual toll stations.

In addition, the toll station is required to add some portable computers and handheld devices to alleviate some current congestion problems; Strengthen the training of toll collectors, be familiar with the operation of the new system as soon as possible, and be familiar with the special situation handling process and the requirements of the new inspection system; Ask the toll station to send more people to the scene to ensure that there are people in every lane in the province who can deal with special situations in time and quickly. The person in charge said that the purpose of these measures is to ensure that vehicles can pass normally in ETC lanes and non-ETC lanes.

Can you make out the invoice right away?

It is learned from the Provincial Communications Department that car owners who use ETC to pay tolls can generally obtain electronic invoices in four natural days through the "toll road toll invoice service platform", namely "ticket stub" APP, applet and website (website: www.txffp.com).

According to the requirements of relevant tax policies, if the toll road is operated, the toll road management unit will issue an invoice. A trip passes through sections operated by different management units, and different management units will issue invoices separately, so there may be multiple invoices for a trip.

For the current billing speed of ETC, many netizens said that the speed is a bit slow. "I haven't brushed it for two days after I left ETC." A netizen said this, she hoped ETC could issue invoices faster.

How do non-ETC car owners get invoices by using mobile payment?

You can get your own electronic invoice on Yuetong Card APP (or non-inductive payment applet); If you need to open an instant paper invoice, you can take the artificial lane and get it by cash payment.

If you want to get the invoice immediately by taxi, you can only take the manual road?

It is understood that ETC handling and invoicing policies for operating vehicles such as cruise taxis are being formulated. If you want to get the invoice immediately, you can only take the artificial lane at present.

The reporter learned that Shenzhen has been piloting the first "taxi ETC" solution in China, which ended on 1 15 last year. In this scheme, ETC OBU equipment is directly connected with the taxi meter to realize the combined settlement of taxi fees and tolls, and at the same time, electronic invoices are issued. Passengers only need to use WeChat to pay or scan the dynamic QR code of the smart car terminal. The merged electronic invoice of taxi fare and ETC toll will be quickly deposited into the passenger's WeChat card package, and subsequent passengers can also check it at any time to realize electronic and convenient reimbursement.

Although this scheme can't issue paper invoices on the spot, it at least solves the problem of taxi passengers asking for invoices. It is worth looking forward to whether this scheme will be followed by other cities in the future, or whether other cities can solve the problem of issuing paper invoices on the spot.

What if the license plate has been registered?

The staff of the transportation department said that this happened mostly because the former users of license plates handled ETC business, but they didn't untie them when they gave up the license plates, which led to the current users of license plates showing as registered when they handled ETC business.

In official website, Ministry of Transport, the Ministry of Transport is answering a netizen's question "The license plate number has been processed (unable to contact the applicant/fraudulently used/being actively processed). How to reapply? " It is said that if you find that the vehicle is occupied when handling the new office, and it is not applied by yourself or your family and friends, you can contact the distribution service agency you want to handle in time and check it as soon as possible.

10 will buying a used car lead to the closure of ETC?

The reporter consulted the used car platform. The staff said that the original owner will not be required to cancel ETC before the transaction, because after the transfer, the owner and license plate information have changed, which will not affect the second-hand car owner to handle ETC. And if the used car is not transferred, do ETC? You need to provide the owner's certificate and authorization certificate before handling.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.