Dayun 95546 complained for a long time and failed to handle it properly. What should I do?

If Dayun refuses to handle it after complaining to Dayun Express, consumers can call the hotline of the State Post Bureau 12305 to make a complaint. Because all express delivery is supervised by the State General Post Office, it is more effective to complain to the General Post Office. After the General Post Office intervened, the punishment for Dayun was even heavier after verifying the situation.

The State General Post Office can basically manage all express delivery companies in the market, and it is also an authoritative complaint channel. If consumers complain through the State Post Bureau, the complaint level is also relatively high. Once the staff of the General Post Office verify the contents of the complaint, they will impose more severe punishment on Dayun Express.

According to Article 40 of the Measures for the Administration of Express Delivery Market, if an enterprise operating express delivery business violates the relevant express delivery service standards and seriously damages the interests of users, the postal administration department shall order it to make corrections and impose a fine of not less than 5,000 yuan but not more than 30,000 yuan. For courier companies, this punishment is also relatively strong.

Generally speaking, the method of contacting the State Postal Administration to make a complaint is tough and the punishment is relatively strong, so ordinary consumers usually contact the official customer service of 95546 Dayun Express to make a complaint as a last resort. If the complaint is not accepted, you can try to contact several times to make a complaint. If the complaint is not accepted, you can consider contacting the State General Post Office to make a complaint.