221 Tianjin Airlines can provide free refund service for some teachers and students.

School is about to start, but Tianjin has recently issued an announcement about the epidemic situation. Some people can temporarily not return to school, and those who meet the requirements can submit a refund application. At present, air tickets can enjoy free refund service. Tianjin Airlines provides free refund service for these people

In order to do a good job in the prevention and control of novel coronavirus epidemic, provide convenience for passengers as much as possible, reflect the true service of civil aviation, and help the affected students and faculty to better arrange their travel plans, Tianjin Airlines, a subsidiary of HNA, issued special refund regulations, the details of which are as follows:

1. The applicable date of issuance: before the date of issuing the notice of delayed return to school with the official seal of our school (inclusive);

2. Applicable flight date: August 18th, 221 (inclusive) to September 15th, 221 (inclusive);

3. Applicable passengers: faculty and students who hold the notice of delayed return to school issued by the school and stamped with the official seal of the school and the passenger's own student ID card/admission notice/teacher and employee ID card;

4. Applicable flights: all domestic flights actually carried by Tianjin Airlines and all codes with Tianjin Airlines as the market side enjoy domestic flights;

5. Applicable tickets: 826 domestic tickets and GS domestic flight tickets sold with non-826 tickets

6. Relevant certification materials: passengers need to provide valid identity documents, delayed return notice stamped with the official seal of our school, and their own student ID cards (including but not limited to full-time student status certificates, student ID cards and other official seal certificates that can prove student identity)/admission notice/teacher and employee ID cards. The above materials can be.

ticket handling method:

2.1 Refund within the validity period of the ticket

2.1.1 For tickets whose reservation has been cancelled before the flight takes off, passengers can apply for free refund at the original place of purchase with valid ID, notice of delayed return to school stamped with the official seal of our school, and their student ID/admission notice/teacher and employee ID, and no refund fee is charged.

2.1.2 the ticket that has not been cancelled before the flight takes off shall be refunded according to the original conditions of use.

Note: Passengers who purchase tickets through official website, WeChat and APP channels of Tianhang, please submit the materials to

thsckf@tianjin-air.com, the customer service of Tianhang Market, and note the passenger's name and the ticket information to be processed.

2.1.3 when passengers submit a refund, they need to submit their demand in the form of "involuntary refund".

2.2. Change the flight within the validity period of the ticket

2.2.1 If the reservation of the ticket has been cancelled before the flight takes off, the passenger will change it to September 27th, 221 (inclusive) for the first time with valid identity documents, the notice of delayed return to school stamped with the official seal of our school, and the passenger's student ID card/admission notice/teacher and employee ID card, and the flight with the same airline and route will be exempted from the change fee. If the passenger applies for change and refund again, it must be handled according to the conditions of use of the changed ticket within the validity period of the ticket.

2.3 the ticket that has submitted a refund application and completed the change business will not be refunded, and the refund/change fee and fare difference will not be refunded.

Tianjin Airlines warmly reminds passengers that the customer service hotline may be busy. If your flight needs to be adjusted, it is suggested that you give priority to Tianjin Airlines official website, Tianjin Airlines APP, official WeChat and other channels to handle ticket refund and change yourself, so as to save your precious time. Thank you for your understanding and support. Issues related to student ticket grabbing and strategies

Q: How can I find my carriage quickly and accurately when taking the high-speed train?

A: Step 1: Get the correct information about the ticket gate.

After the online ticket purchase is successful, a short message will be sent to the ticketing mobile phone, which will contain the ticket gate, car number, seat number and other related information.

Step 2: Look at the color prompt on the ticket gate screen

On the train information screen at the ticket gate in the waiting hall, the landmark color of the corresponding train will be displayed, and you can check the landmark color according to the train you take.

Step 3: Be sure to look at the platform screen.

Enter the platform to check your train number accurately. Look up at the platform screen and there will be signs of landmark colors. You can stand at the door of your car in advance according to the directions indicated on the platform screen.

q: what should I pay attention to when buying student tickets?

A: College students can buy student tickets with discount vouchers, student train ticket discount cards and student ID cards registered by the school, and freshmen can buy student tickets with the school admission notice.

walnut tip: the use of student tickets must be within the preferential ride interval, and the preferential ride interval is limited to the family to the college (internship location).

q: do I need to go to the window to pick up the ticket after purchasing the ticket online?

a: after the implementation of e-ticket, passengers do not need to pick up the ticket, just swipe their ID cards and enter the station through the gate.

If you need reimbursement vouchers, you can print them at the ticket window of the station, the ticket vending machine or the window of the point of sale within 3 days from the date of ticket purchase or the date of boarding, with the original valid identity documents used at the time of ticket purchase; For more than 3 days, passengers can contact the railway 1236 customer service center for handling.

reminder: the itinerary information reminder cannot be used as reimbursement voucher.

q: what if I don't get the ticket?

Answer: The standby ticket purchase service means that passengers can freely choose the date, train number and seats and submit their ticket purchase requirements when there are no tickets available on the way to purchase tickets, and the ticketing system will automatically arrange online queuing standby after paying the ticket in advance. When the tickets available for sale are generated by the corresponding trains and seats due to business such as refund or change of tickets, the ticket purchasing software monitors and automatically redeems the tickets in real time, and informs passengers of the ticket purchasing results.

q: how can I get a window seat?

a: when buying train tickets online, seat selection service will appear below after adding passengers. if there are enough tickets left, you can choose window, aisle or middle position according to the diagram. When many people take a bus, they can choose adjacent seats.

tip: a and f indicate the window position, c and d indicate the aisle position, and b is the middle position.