Letter of apology to client

In today’s social life, there are more and more occasions when apology letters need to be used, and apology letters have certain format requirements in writing. So how is a typical apology letter written? The following is an apology letter to customers that I compiled for your reference. I hope it can help friends in need. Apology letter to customers 1

First of all, I would like to say thank you to the buyers who purchased the store’s clothes and supported the store’s activities. Secondly, I am sorry that due to the delay in sending the goods, I am sorry for the misunderstanding among the buyers. Now I want to explain to you buyers about this event. Not long after the store opened, we joined Taobao with great enthusiasm and passion. We have been working hard, learning bit by bit, and improving bit by bit, and the business of the store has gradually improved. Since it was a new store, registration for various activities was always rejected, so we almost gave up.

On July 5, 20xx, a message suddenly popped up on Taobao, informing us that the I Love Taobao discount event we signed up for had been approved. This was undoubtedly pie-in-the-sky and good news for us. . Since we had no experience participating in events, we were both excited and nervous when we received the announcement. The event was launched as scheduled, and order and payment information kept popping up. Unexpectedly, we really didn’t expect so many people to place orders. Soon our inventory was used up in seconds. Since the event requires that products cannot be removed from the shelves during the event, So we found the manufacturer for processing as soon as possible, but the result was a bolt from the blue.

Wuhan is one of the three major furnaces. I think everyone knows that because the summer in Wuhan is too hot this year, the workers in the garment factory have gone home early for vacation. At this time, there are no workers in the factory. There is no way to complete the processing. Faced with this situation, we are all like ants on a hot pot. Only one customer service person is left to receive customers, and everyone else goes out to find manufacturers to discuss processing matters. The tragedy is that the answer given by each manufacturer is that there is no way, which is sad. , lost, desperate, what should we do. . .

I have been rejected twice by the original manufacturer of this dress. Finally, I decided to give it a try. After meeting the boss of the manufacturer, I calmed down and continued to negotiate with him. In the end, the boss was rejected by us. Moved by their sincerity and persistence, they decided to help us. However, under the current situation, we can only recall technical staff from around Wuhan for processing and production. The manpower is obviously not enough, so during the event, several of us spent time in the factory. , monitoring the manufacturers every day to ensure the quality of clothes to ensure that the best clothes are delivered to buyers, and at the same time helping with packaging to save time. This is a very special experience, very tiring and nervous, but very happy, because we can achieve it Commitment to Buyers.

At 5 o'clock in the morning on July 9, the first batch of goods has been completed (we have carefully inspected each piece of clothing). We quickly sent the clothes to the company for packaging. What is even more tragic is that The printer suddenly broke down, which was really incompetent. We had no choice but to write by hand and pack at the same time. From morning to four o'clock in the afternoon, we had to eat and eat. If it hurt to write by hand, we would go to pack, no matter how painful our eyes were. We insist on checking every order carefully without making any mistakes. It was not until the courier staff came to pick up the packages at 6pm that we completed 2/3 of the packages. It was too late, so we had to ship the completed packages first and then continue. We packed other items until we finally finished packing all the express items at three in the morning. During this period, we ate a bowl of instant noodles. We were all so exhausted that we fell down and fell asleep.

On the morning of July 10, the staff of the express company came to pick up the remaining packages, and we finally felt relieved. All goods were delivered on the morning of 20xx-7-10, which is one and a half days ahead of our promised delivery date, so we are working hard to meet the buyer's requirements.

We have learned a lot of experience and lessons from this event. We are very grateful to all buyers for their support and understanding of our event, which allowed us to successfully complete all shipments, but we still have to follow you. I'm sorry for not being able to promise to deliver the clothes on the day you took the photos. Finally, I hope that all buyers will be kind and don't give negative reviews due to shipping and express delivery. At the same time, if there are any quality problems with the clothes, please Contact customer service first to solve the problem. Sorry and thank you again!!

In addition, we will continue to improve working conditions and provide better services to buyers. At the same time, we will strengthen our strength in the short term and open our own factory. We also hope that In the future, all buyers can come and support us more.

Sincerely yours

Salute

cnfla

Date: Apology letter to customer on XX, XX, 20xx 2

Dear xxx:

Hello!

First of all, thank you very much for staying at xxx hotel. We are also very sorry for what happened at (morning/time and date)!

I have had a conversation with the employee involved, and the employee is deeply sorry for the discomfort his behavior has caused you.

Here, on behalf of the hotel management, I solemnly express my deep apology to you! Due to the wrong behavior of our hotel staff, you have had a very unpleasant stay experience. I sincerely hope you believe that we will never allow our employees to treat a valued guest like you like this. Since I don’t want to disturb your work/rest, I still want to send the gifts/fruits and red wine we carefully prepared and attach this apology letter to your room.

Of course, if it is convenient for you, I very much hope to express my apology to you in person. If you need any assistance, please feel free to contact me directly. My extension number: xxxx. Email address: xxxxxxxxxx.

Sincerely,

Salute!

xxx Apology Letter to Customer 3

XXX Company:

Our company was shocked by the information about scissors found in XXX products provided by your customers. All our employees first apologize to your company and consumers, I am very sorry to say ten thousand words to your company and consumers“I am sorry”Please accept our sincere apology and ask us for the opportunity to improve management and supervise us actual actions to make rectifications.

When we received feedback from your company, our company immediately took a high sense of responsibility as its mission and immediately established a project investigation team headed by the company’s top leaders. With the active participation of grassroots and employees, Investigate and analyze the on-site environment, personnel and related records one by one:

First, we reviewed the needle detection equipment inspection records and product needle detection records at that time. All products passed the needle inspection, and the test sensitivity of the detection equipment was normal at all times. There are three full inspection stages for product needle inspection: one is 100 needle inspection after the embroidery piece is completed, 100 needle inspection after sewing, and 100 needle inspection before and after packaging after manual completion. The environmental process factors that may have caused the problem were determined to be normal one by one;

Secondly, in the first step of the investigation, after confirming that there is no problem with our process, we asked your company to take a detailed photo for us. . After analysis, it was found that this behavior was intentional and a deliberate retaliation, because our company was at the peak of shipments at the time and the finished product warehouse could not accommodate it. Some finished product boxes are placed near the workshop and front desk. We examined personnel factors. At that time, a staff member was passively waiting for work, in charge of human resources and superiors.

Analysis, maybe he felt that the general manager’s talk to him hurt his self-esteem, and then he went to the labor bureau to complain. The labor bureau did not investigate as he said, and left after talking to him, and then he was still there Passively waiting for work affects the normal work of other employees. In the end, the company had to pay him one month's salary to terminate the labor relationship with him.

Third, he failed to hand in tools and sharp tools according to company management regulations, go through the resignation procedures, and gave him the opportunity to put the scissors in the product and put them in the finished product box outside the workshop.

In addition to expressing shock, regret and sincere apology to customers and consumers, this accident is more of a wake-up call and action. In order to express our sincerity in apologizing, our company immediately established a rectification team led by the factory director after completing the above investigation results, and placed it at the top of the company's strategy, from rectification of the on-site environment and site to process training and inspection. Frequency and intensity, as well as finished product management and pre-shipment safety measures, will be comprehensively rectified.

The general manager of our company and nearly XX employees of our company not only express our sincere apology to you, but also take concrete actions to prove the sincerity of our apology and ask for your understanding.

Thank you

I am here to communicate

Salute!

xxx

Apology letter to the customer on x, month, x, 20xx 4

Dear customer:

Hello!

Due to the negligence of individual personnel of our company, one of the contact numbers in the article "Cleaning the Interior, Free!" was pushed on December 11th, and one of the information was wrong. troubles and troubles. Our company is deeply disturbed and hereby expresses our deep apologies to you and asks for your forgiveness!

After discovering the error, our company responded immediately, corrected the error in time, and apologized to the owner of the number! The company deeply apologizes for the inconvenience caused to everyone! We hereby solemnly promise to you that we will avoid such mistakes in the future!

The error message has now changed! The "Free Interior Cleaning" campaign continues! Thank you all for your continued support and love, we will serve you wholeheartedly!

Sincerely!

From all employees of xx company

Letter of apology to customers on November 26, 20xx 5

XXX:

Our company The article "Notice on Gong Yan's dismissal from his post on suspicion of official embezzlement and gang theft" was published on this website in November 20xx. Many of the contents of the article are inconsistent with the facts. The public security department is in the investigation stage and has not yet established whether Gong Yan is suspected of committing crimes. There is no conclusion, and our company claimed on the website that Gong took advantage of his position to commit theft. The content of the article was misleading to readers and would lower Gong's social evaluation. Therefore, the company's act of writing and publishing the article constituted an infringement of Gong's rights. Reputation rights.

Our company hereby apologizes to Gong and readers in order to eliminate the impact and restore its reputation.

Person of apology: XXX

Time: Letter of apology to the customer on XX, XX, XXXX 6

Dear member friends:

Hello! Since xx Group settled in 20xx, it has been loved by our members and friends. Over the past eight years, I have been with you everywhere, witnessing the growth and development. I am deeply honored and grateful. I would like to express my heartfelt thanks to you!

On July 26, 20xx, we welcomed the second The large organic farm - TZ Farm will be officially opened. At that time, leaders at all levels of XX City, TZ City, Gaogang District, and many professional testing institutions such as Nanjing Guohuan Organic Certification Center, Pony Testing Center, and SGS-CSTC Testing Center will Experts will attend the opening ceremony. XX City, TZ City and many national authoritative media will also make in-depth reports on this opening ceremony. You can learn about the grand opening of the park through TV, the Internet, newspapers, radio and other channels. However, we are very sorry that due to venue restrictions on the opening day, we were unable to invite you to experience the grand event in person. We deeply regret and apologize for this.

In order to allow you to better experience the 5,000-acre organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm, and more fully experience the freshness and health of "absolutely no pesticides and chemical fertilizers" , we will successively arrange for members and friends to visit TZ Farm after the park opens.

Thank you very much for your support! I wish you and your family good health!

X Group’s apology letter to customers 7

To the dear friends of xx:

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First of all, I am very, very sorry that you only received our package at this time. All the staff of the xx store would like to express our sincerest apologies to you!

As an offline brand that has been serving consumers in physical stores for more than ten years. We have more than xx stores across the country. We began to fully cooperate with "xx" in the second half of 20xx, and have also become one of the official partners of xx for the opening promotion of 20xx!

For this "xx" event, we also brought out the best-selling styles in our physical stores to match, and carried out this new year's new year promotion at a loss, because the styles of the xx event are arranged. It is temporarily determined a few days in advance (xx is selected from hundreds or thousands of products), and workers, fabric factories, accessories factories, and express delivery companies are all in abnormal conditions during the New Year. Our company's factories work overtime day and night. Hurry up and make this batch! We are not trying too hard here, we just want you to understand that we also really want you to receive the goods as soon as possible, and all our employees have been working hard to shorten the time! Thank you for your patience these days, thank you for your understanding, and thank you for your support of the xx brand!

We have also carefully selected a silk scarf scarf for you, hoping to embellish your beauty during the New Year and the spring flowers blooming! Bookmark the store and enjoy an unconditional shopping opportunity with free shipping at xx store in the future with this order!

Finally, thank you again for your support to xx. If you like yy and small gifts, please don’t forget to give us full marks. This is to our staff who work overtime day and night

Great encouragement, I believe we will do it in the future! Better to be your most sincere friend!

Sincerely

Salute!

Apology person: xx

Letter of apology to the customer on xx, xx, 20xx 8

Dear customer:

For this First of all, I would like to express my most sincere apology to you in my own name for the quality problems of this product. If there is still a chance, I very much hope that you will give me another chance. We will definitely guarantee that the products we provide in the future will never be defective again. Similar situations occur, and we solemnly make this commitment. Regarding the quality issues of this product, according to my personal opinion, if your delivery time allows, I would like to return the full amount and exchange the product, but you still consider not causing us too much loss and adopt a full inspection. I was very grateful to accept this batch of goods in a special way, but at the same time, it still made me feel guilty. In response to the quality problems this time, we have reflected on all aspects, negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Mr. Gu can provide valuable advice again. Please correct us in time for our shortcomings. We are willing to cooperate fully to strive to meet customer requirements to the greatest extent, achieve a win-win situation, and allow us to improve faster. Thanks!

Sincerely yours

Salute

Apologizer: xxx

Letter of apology to the customer on xx, xx, 20xx 9

Dear Mr. Zhang:

Hello, I am the distribution specialist No. 1002 of air-conditioning sales. My name is Song Huokuang.

Regarding your purchase of an Orifes S623 cabinet air conditioner from me, the previously agreed delivery time was to be delivered within three days. When I was delivering the goods list, considering the difficulty of delivering the Orifes S623 cabinet air conditioner, I considered contacting professional handling.

However, after contacting professional moving agents from many parties, we finally got in touch, which delayed the delivery time and delayed delivery to your home until the fifth day. You had clearly agreed to deliver it within three days, but you informed that you would be on a business trip in three days and no one would be home.

It is true that this happened when we delivered the goods, and we later communicated with you on the phone.

Now this Orifei S623 cabinet air conditioner is temporarily stored in my place. We will take good care of it and keep it properly for you, you can rest assured. The delay in delivery this time was indeed entirely caused by my work error.

We are very sorry for this. In order to make up for our work mistakes, our delivery department has decided through negotiation to give you an appropriate discount on the purchase price of your air conditioner and refund you 3% of the purchase price.

Wait until you have time to contact us at home, and we will deliver the goods as soon as possible. I assure you that there will not be any work mistakes again.

Person of apology: xxx

Time: Letter of apology to the customer on xx, month xx, xxxx 10

Dear customer:

Hello, thank you for your trust, support and help along the way, let us move forward step by step. Although difficult, it has always inspired us and encouraged us to travel further afield. Wanyue hopes you can discover beauty, happiness and many things that are good for yourself. If you can do this and stick to it, we think this is the best answer to our customers who have always supported and trusted Wanyue. We are pleased to see messages from some of our customers who are still satisfied with our service and very supportive of us.

But something happened recently. We publicly apologize to you to show our sincerity and encourage us to serve you better.

Some time ago, two customers placed orders at the same time, one of whom was a new customer in Beijing. He specifically asked us to hand it over to him when we deliver it. We decided to use EMS to deliver the goods (customers will sign for it when they ship by EMS). Since it is a prepayment, we have to bear the additional express delivery costs of EMS express compared to ordinary express companies, and we also give him a free gift. Another customer is an old customer in Foshan, Guangdong. This is the fourth time he buys our products and he always trusts us with advance payment. We also try our best to give him preferential treatment. We wanted him to receive the goods as soon as possible, so we also used EMS express delivery company to deliver the goods to him. When I used an EMS company in the past, the speed was pretty good and there was no long delivery time.

But this time, it took five days to send it to the customer in Beijing. The customer accepted our apology and expressed understanding. Although they also praised our overall service, they still delayed the customer's time, so I expressed my sincere apologies to him again!

It took nine days to send it to old customers in Foshan, Guangdong! We were very angry with EMS and called many times to ask them to ship it to the customer as soon as possible, but their reply was the same "we will ship it as soon as possible". This old customer has always supported us. He contacted me several times and expressed his understanding without saying anything. But this time, because EMS took so long, he may also be disappointed. Due to the customer's continued trust and support, as well as the delay in the delivery, we decided to give him a favorite eye mask for free. Because he had consulted before. We consider this our most sincere apology and hope he will continue to understand, support and help us.

When we deliver goods, we usually use express companies such as Quanyi, Chenxing Express, STO, EMS or other logistics companies. It usually takes 2-3 days to reach the nearest place and 3-4 days to arrive. The farther, more remote places take longer.

Although the customers expressed their understanding of this matter, it still caused unnecessary trouble to the customers. We sincerely apologize again! I would also like to express my sincere gratitude to these two customers and more customers who care, understand, support and help us! With gratitude and humility, and with your support, we can go further. We will also make stricter requirements to satisfy everyone in terms of product quality, type, service and speed. We look forward to more sincere opinions and suggestions from friends.

The New Year is coming soon, Wanyue sends you New Year’s greetings in advance: I wish you all a happy family, all the best, all the best, and good luck. Unmarried people will find a beautiful partner as soon as possible, and their marriage will be happier and sweeter.

Sincerely

Salute!

Apology person: xx

Letter of apology to the customer on xx, xx, xx 11

Dear customer, hello!

Due to the negligence of individual personnel of our company, one of the contact numbers in the article "Cleaning the Interior, Free!" was pushed on December 11th, and one of the information was wrong. troubles and troubles. Our company is deeply disturbed and hereby expresses our deep apologies to you and asks for your forgiveness!

After discovering the error, our company responded immediately, corrected the error in time, and apologized to the owner of the number! The company deeply apologizes for the inconvenience caused to everyone! We hereby solemnly promise to you that we will avoid such mistakes in the future!

The error message has now changed! The "Free Interior Cleaning" campaign continues! Thank you all for your continued support and love, we will serve you wholeheartedly!

Sincerely!

Sincerely, from all employees of the company

Letter of apology to customers on November 26, 20xx 12

Dear xx×:

Hello!

Recently, due to the abnormal noise problem in the xx building, it has brought a lot of impact and inconvenience to you and your family. On behalf of the xx team, we would like to express our deep apology to you and your family! From the preliminary construction to the smooth delivery of project xx, we sincerely thank you for your close attention and strong support during this process. As a representative of high-end quality real estate in xx and even across the country, project xx embodies the dedication and wisdom of our xx team, and also brings together many owners and customers who advocate high-end quality life like you. For this we are deeply proud and responsible. Looking at the buildings at home and abroad, looking back at the construction and delivery of the xx project once again confirms the law that "architecture is always an art of imperfection". Even if a lot of preliminary preparation work is carried out and the design and construction are strictly controlled during the process, There is no way to absolutely avoid problems. However, we guarantee that through careful prior investigation and prevention, timely response and considerate service, we will avoid all possible problems in advance and solve problems that have already occurred quickly. We firmly believe that only by building and continuously improving high-quality real estate projects and providing meticulous and thoughtful property services can we live up to the choice and trust of you and other owners and customers, and fundamentally strengthen the brand of XX Group. At present, the problems you have discovered have been thoroughly dealt with and solved. I am deeply sorry for the impact and inconvenience caused to you and your family. I sincerely ask you to give us more understanding, continue to support our work, and create a better future together. The harmony and happiness of xx Real Estate and the xx Real Estate family will jointly promote and realize the continuous improvement of the brand value of xx Real Estate and the reputation of xx Real Estate services. On the occasion of the Mid-Autumn Festival and National Day, on behalf of the xx team, we would like to send our most sincere thanks and blessings to you and your family.

Thank you for your continued support and help, and wish you and your family a Mid-Autumn Festival reunion. Happy family!

xx

Apology letter to the customer on x, month, x, year 13

Dear xx:

Hello!

If you look forward to the baby you bought at xx store every day to be delivered to you now, but you are often disappointed; if you open the box with expectation, you find that the baby is damaged due to bumps in the transportation. There are some flaws, for which the xx family deeply apologizes.

These are not what we want to see. We just want to present you with the best baby and the most considerate service. Chenchen, the store manager of xx family, wishes he could turn into a ball of meat and roll up in front of you and punch you a few times, just to relieve your depression.

Let me tell you secretly, from the store manager to the packer, everyone in the xx family is a tough guy. Meng Meng’s Family is actually also a “Meng Men’s Family”. Our biggest advantage is that we have a straightforward personality, and are straightforward with customers and discounts.

In view of our tireless pursuit of creative products and serious attitude towards fashionable life, since the opening of Mengmengjia, the store's performance has continued to soar due to its cute and adorable babies, and its high-quality services have doubled its performance.

In the days to come, we will continue to work hard to provide you with more perfect products and considerate services.

Thank you for your continued support to us. The entire xx family expresses our deep apologies for the anxiety and trouble this time has caused you. Thank you for your understanding and tolerance.

Sincerely,

Salute!

Apologetic person: xxx

Apology letter to the customer on xx, xx, 20xx 14

Today’s article is written to a certain person. She was angry with me over a small matter, and I hereby write this article to express my deep regret.

This misunderstanding is like this: I wrote a story in which there were classmates in our class and her. When I passed by today, those classmates said they didn’t like those names, so I asked them to change them to something nicer. , but she didn’t come to make up the lesson today, so she didn’t change it. Now she thinks we hate her, think she is ugly and bad. Here I want to say to her: In fact, we do not think she is ugly or bad, nor do we hate her. On the contrary, we like her very much. I like how she can be serious sometimes and crazy sometimes; sometimes she will deliberately make us angry and sometimes she will make us happy. I think she is perfect like this.

She is really nice and can help us solve our problems. Although we sometimes have small conflicts, it is just a stumbling block on the road of our friends.

We may fall. Once you fall, but after the fall, it is good to have someone who is really willing to help you up. As the saying goes: "Rely on your parents when you are at home, and rely on your friends when you go out." The days with her are sour and bitter, sweet and spicy. This is our colorful life! She thinks that we didn’t change her name because we just hate her and think she’s bad. If she says this because she’s in a bad mood, we hope she can tell us and her friends that we can help her solve her problems. Don’t think so of us. .

Indeed, I also admit that I did something wrong. I should not have written that she had acne on her face. For this, I express my deep regret. Now, I have changed it immediately. I hope she won't be angry again, and I don't want to lose a good friend of six years. Hope she realizes the importance of friends. What's the point of not changing the name? We change it ourselves. My dad often says to me: "To be angry is to use other people's mistakes to punish yourself." I hope she won't use our mistakes to punish herself

If my friend really can't go on, I will I hope she can find a better person than me to be her friend. I just hope she won't be angry again. After all, the world of children is pure.

Finally, I would like to say to this classmate again: "I'm sorry, I hope you can forgive me. Let's be good friends again." (The above are all true words. If there are any lies, please let me know. My God is thundering!) Apology letter to customers 15

Dear members and friends of Shanghai XX:

Hello! Since XX Group settled in Shanghai in 2016, it has been loved by its members and friends. Over the past eight years, you have been with XX, witnessing the growth and development of XX. XX is deeply honored and grateful, and would like to express my heartfelt thanks to you!

On July 26, XX celebrated the official opening of TZ Farm, the second largest organic farm. At that time, leaders at all levels from Shanghai City, TZ City, and Gaogang District, as well as Nanjing Guohuan Organic Certification Center, Experts from many professional testing institutions such as Shanghai Pony Testing Center and SGS-CSTC Testing Center will attend the opening ceremony. Shanghai City, TZ City and many national authoritative media will also make in-depth reports on this opening ceremony. You can learn about the grand opening of the park through TV, the Internet, newspapers, radio and other channels. However, we are very sorry that due to venue restrictions on the opening day, we were unable to invite you to experience the grand event in person. We deeply regret and apologize for this.

In order to allow you to better experience the 5,000-acre organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XX, and more fully experience the XX that “does not contain pesticides and chemical fertilizers” Fresh and healthy, we will successively arrange for members and friends to visit TZ Farm after the park opens.

Shanghai XX thanks you very much for your support! I wish you and your family good health!

Apology person: xxx

xx, month xx, 20xx