Why can't I find the logistics information with the express number?

There are four common reasons why logistics information can't be found when there is a single number, namely, false delivery, the goods being taken back to the courier company, not being scanned and uploaded to the Internet, and the single number being lost by the courier. If this happens, it is recommended to contact the merchant or logistics as soon as possible.

1, the merchant didn't actually deliver the goods, but just clicked on the invoice, which is a false delivery.

2. The merchant actually delivers the goods, and the goods are taken back to the courier company by the courier. However, the courier company has to scan all the goods in a unified way at night, and then set up large packages to be sent to all parts of the country, so the logistics information of this single number can not be found temporarily during the day.

The merchant did deliver the goods, and the courier took the goods back to the courier company. However, the staff of the courier company missed scanning the goods corresponding to this single number and did not scan and upload them to the Internet, so they could not view the logistics information of this single number.

The merchant did deliver the goods, but the goods corresponding to this single number were lost by express delivery.

How to deal with the loss of express delivery

If the express delivery is lost and the online shopping package is lost, directly find the seller, and the seller will reissue it or refund it; If the seller refuses to deal with it or is not satisfied, and the communication is fruitless, you can ask the official intervention of the online shopping platform; If it is a private package, please provide the mailing list (or courier number) and valid documents to the local courier point for claim settlement.