What should I do if I am told by customer service that texting violates the industrial credit law?

Contact the operator to inquire about the situation.

You can contact the operator first to ask about the situation. If the operator can't answer, you can contact the public security organ to ask about the specific situation. If you are really suspected of violating the law or telecom fraud, you must accept the corresponding treatment. If it is not suspected of breaking the law, you can request to cancel the shutdown state.

Article 32 of the "Regulations on Telecommunications" stipulates that if a telecom user declares a telecom service obstacle, the telecom business operator shall repair or transfer it within 48 hours in the town and 72 hours in the countryside from the date of receiving the declaration; If it cannot be repaired or transferred on schedule, it shall promptly notify the telecom users and waive the monthly fee during the obstacle period.