Masters, please give me some advice. Apple says it can be refunded when recharging. Is it true?

You can try to apply.

If you are applying to Apple for a refund of App Store payment, whether a refund is possible will be subject to Apple's actual processing situation. After you submit the Report a Problem form, you will immediately receive a problem acceptance email from the system, and then within 72 hours you will receive an email reply from a customer service manager of the Apple iTunes Store. If everything goes well, he will directly email you It will tell you when your refund will be returned. If you have any questions, you can directly reply to the customer service manager's email, and the refund will end.