How to complain to the market supervision bureau and what evidence is needed?

The ways to complain to the market supervision bureau are: telephone, mailing report documents, etc. Or you can complain directly through 123 15. The required evidence should be determined according to the specific reasons of the complaint. For example, if the reason for the complaint is that the business has made false advertisements, it is necessary to provide evidence that can prove that it has made false advertisements. The same is true of other situations. According to the Interim Measures for Handling Complaints in Market Supervision and Management, the term "complaints" as mentioned in these Measures refers to the behavior of consumers who have a dispute with operators about their rights and interests because of their daily consumption needs to buy or use goods or receive services, and request the market supervision and management department to resolve the dispute. The term "reporting" as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations reporting to the market supervision and management department that operators are suspected of violating the laws, regulations and rules of market supervision and management. The complaint shall provide the following materials: (1) the name, telephone number and mailing address of the complainant; (2) The name and address of the respondent; (3) Specific complaint requests and facts of consumer rights disputes. If the complainant complains in a non-written way, the staff of the market supervision and management department shall record the information specified in the preceding paragraph.

legal ground

Interim Measures for Handling Complaints and Reports in Market Supervision and Management Article 3 The term "complaints" as mentioned in these Measures refers to the behavior of consumers who need to buy or use commodities or accept services for their daily consumption, and who have disputes with business operators about consumers' rights and interests and request the market supervision and management departments to resolve the disputes. The term "reporting" as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations reporting to the market supervision and management department that operators are suspected of violating the laws, regulations and rules of market supervision and management.

Article 9 of the Interim Measures for Handling Complaints in Market Supervision and Management shall provide the following materials: (1) the name, telephone number and mailing address of the complainant; (2) The name and address of the respondent; (3) Specific complaint requests and facts of consumer rights disputes. If the complainant complains in a non-written way, the staff of the market supervision and management department shall record the information specified in the preceding paragraph.