What are the gift-giving skills of salespeople?

Giving gifts is a way to enhance our feelings and communication. Do you know the speaking skills of gift giving? When giving gifts, we should pay special attention to the expression of language. Peaceful, friendly and natural movements combined with appropriate language expressions can make the recipient accept the gift happily. Quietly putting gifts under the table or in the corner of the room like a thief will not only fail to achieve the purpose of giving gifts, but even backfire. So what are the gift-giving skills of salespeople? Come and have a look with me. I hope you will be satisfied. Thank you.

Three gift-giving skills for salespeople:

Gift-giving skills of salesmen 1. Remember to say hello when giving gifts.

Generally speaking, when giving a gift, the giver should stand, hand the gift to the receiver with both hands and say a proper word.

Greetings when giving gifts should generally be consistent with the purpose of giving gifts, such as giving birthday gifts, saying? Happy birthday to you? What should I say when giving a wedding present? May you two get along for a hundred years. Wait, can you say something about the Chinese New Year gift? Happy new year? .

Salesman's gift-giving skills II. Talk first, then give gifts.

Generally speaking, using modest and decent language when giving gifts will create a peaceful atmosphere and increase mutual friendship invisibly. But excessive modesty is best avoided, such as? Meagre? 、? Disrespect? Or? What did you say?/Sorry? Wait, this may cause the other person's contempt.

The way to avoid this situation is to enter the gate and give gifts after a few pleasantries, so that there will be no embarrassing situation of not accepting gifts because the other party is polite. If you miss the opportunity to send a gift at the door, you might as well wait until you are seated and send it when the recipient pours tea. At this point, not only will we not interrupt the original conversation, but we can also add some topics.

Salesman's gift-giving skills III. suggestion

Refusing to accept a gift is usually not allowed unless the gift violates the rules of politeness. When this happens, the recipient should politely and resolutely refuse to accept the gift. If the giver doesn't know where he is wrong, he should hint at the reason why the gift is inappropriate.

At this time, the giver should not be too reluctant or angry, let alone say something inappropriate casually, so as not to worsen the relationship between the two sides. The correct way is for the giver to explain or apologize a little and then take the gift away. Then, it is a good idea to analyze the reasons for the other party's refusal and then take corresponding actions. Face up to rejection and handle it properly, you can still establish good interpersonal relationships.

Salesman's method of maintaining customer relationship:

First, SMS.

From the perspective of telemarketing, SMS will also be a better way to keep in touch with customers for a long time. One thing to pay attention to when using SMS is to use product and service introductions carefully. When the seller is going to introduce products or services to customers by SMS, it is best to tell customers in advance. If you blindly get some mobile phone numbers from any channel and send them short messages, it will only attract complaints from mobile phone users.

Second, letters and postcards.

Car sales champion Joe? In order to keep in touch with her customers, Gillard sends 15000 postcards every month, so that customers will never forget him. Even if you don't change cars for the time being, you will take the initiative to introduce customers to him. This is Joe? One of the key factors of Gillard's success.

Telesalesmen can also keep in touch with customers in this way. Now the development of IT technology and Joe? Gillard's time is very different. Many sellers use e-mail instead of postcards and handwritten letters, which will reduce costs and improve efficiency. However, traditional handwritten letters and postcards can give customers a unique feeling.

Third, mail gifts.

When the festival is coming, if conditions permit, it is best to mail some practical gifts to customers, which is a necessary link to implement emotional marketing. For example:

The account manager of a company called the customer many times, but the customer couldn't see him. Later, he gave him the phone number of a new company. When he called the customer again the next day, the customer's attitude changed a lot. Someone asked the key account manager: What is the main reason? The key account manager thought for a moment and said? Maybe he thinks I really care about him and care about him. ? That's exactly what happened. A small gift, not necessarily expensive, can make customers feel your concern and accept you immediately.

Fourth, customer friendship.

Nowadays, in order to better serve customers, many enterprises have set up their own big customer clubs, and regularly hold customer networking activities with various themes to further strengthen customer relations. This method is especially suitable for those marketing industries that are relationship-oriented and have obvious business areas. For example, the telecommunications industry, the financial industry and so on.