How long can the train ticket be refunded?

The purchased train can be refunded at least 30 minutes before departure from the departure station.

The train ticket refund time is specified as follows:

(1) The bullet train can be refunded at least 30 minutes before the purchased train leaves from the departure station;

(2) If the paper ticket has not been exchanged, it can be refunded directly on the mobile phone 12306;

(3) If you have exchanged paper tickets, you need to bring your ID card and high-speed rail ticket to the ticket window of the railway station before driving;

(4) Refunds made more than 0/5 days before driving will not be charged; Those who stop at the bus stop more than 48 hours before the driving time will be charged at 5% of the fare.

Refund process:

1. First open 12306, and enter your account and password to log in.

2. After entering the main page, select the order in the lower position.

3. Then select Paid, find the order that needs a refund, and then select View Details.

4. Select the refund, and then submit the refund application according to the submission.

What are the rules for refunding train tickets?

When a passenger requests a refund, it shall be handled in accordance with the following provisions, and a refund fee shall be charged:

1. Passengers must refund their tickets at the ticketing station or the ticketing station;

2. Before taking off, under special circumstances, all fares can be refunded within 2 hours after taking off. Group passengers must be handled 48 hours before driving;

3. Passengers can't refund their tickets after they start to travel. However, if you can't continue to travel due to injury, you can refund the difference between the received fare and the already-traveled interval fare after confirmation by the station and the bus. When the passenger interval is less than the minimum mileage, it shall be calculated according to the minimum mileage and treated equally;

4. When returning a ticket with a line stamp, you should go through the formalities of baggage change first;

5. Platform tickets are non-refundable.

High-speed rail tickets can be refunded, as long as they can be refunded before departure or within 2 hours after driving under special circumstances. Before leaving the station, under special circumstances, the full fare can be refunded within 2 hours after leaving the station, and the refund fee can be verified. Group travelers must go through the formalities 48 hours before driving. If they buy tickets online and don't exchange paper tickets, they can log on to the website to refund their tickets no later than 2 hours before driving.

The train ticket refund deduction rules are as follows:

1, no refund fee will be charged 8 days (inclusive) before driving; If the bus stops more than 48 hours before the departure time, it will be calculated at 5% of the fare.

2. For more than 24 hours, less than 48 hours shall be calculated at 10% of the fare, and less than 24 hours shall be calculated at 20% of the fare.

3, 48 hours to 8 days before the start of the train, change or change to other trains that arrive more than 8 days before the start of the train, refund the ticket 8 days before the start of the train, and still charge a refund fee of 5%.

4. If the fare of the new ticket is lower than that of the original ticket when the ticket is changed or changed to the station, the difference will be refunded, the difference refund fee will be charged and the current refund fee standard will be implemented.

Railway e-tickets purchased in cash or printed with reimbursement vouchers can be changed and refunded at the designated window of the station; Or, the refund can be verified through the website of12306.cn. From the date of successful online refund 180 days (including that day), the original passenger ID card will be presented to the train station window for refund. When the railway electronic ticket printed with the reimbursement voucher is changed or refunded, the passenger must return the reimbursement voucher.

Legal basis:

Notice of the Ministry of Railways on Promulgating and Amending the Regulations on Railway Passenger Transport and the Detailed Rules for Handling Railway Passenger Transport

17. Article 34 is amended as:

"Passengers can't ride on the date and train number specified on the ticket face, and should go through the visa formalities in advance or delay before driving on the date and train number specified on the ticket face. Under special circumstances, with the consent of the stationmaster, the formalities can be completed within 2 hours after driving. Passengers with EMU train tickets are not restricted to change to other EMU trains within 2 hours after driving. Group passengers shall not be later than 48 hours before driving.

During the pre-sale period of ticket sales at the station, the station should deal with it, take back the original ticket and issue a new ticket, and mark the words "original change" on the ticket face of the new ticket (in special cases, mark the words "change after driving will not be refunded"); If there is checked baggage in the original ticket, the words "checked baggage in the original ticket" should be marked on the back of the new ticket, and the station name stamp should be affixed.

When necessary, the railway transport enterprise may temporarily adjust the change method. "