I bought things in cash at JD.COM Shopping Center and sent them by Tong Yuan Express. Logistics information has not been updated. What should I do if I urge customer service to ignore me?

1, there is no logistics information: if there is no logistics information, it means that the logistics company has not scanned this single number into the system. The reason may be that the merchant submitted the logistics information, but did not deliver the goods to the logistics company; Or the merchant has an error in filling in the logistics information; Or the goods received by the logistics company were not scanned in time.

2. Logistics distribution information is not updated for a long time: if the logistics has been sent to a certain place, but the logistics information has not been updated for several days. The reason may be that the logistics destination is remote and the intermediate delivery time is very long; Or the logistics company is inefficient at the peak of express delivery; Or items are lost in the process of dispatching, and those that have not been updated for more than 10 days are likely to be lost.

3. The logistics dispatch information is not updated for a long time: if the goods have been assigned a dispatcher, but it has not been delivered to the door for several days or the dispatcher has not contacted the recipient. The reason may be that the logistics address and contact information are incorrect; Or the dispatcher loses the package; Or the recipient information is not uploaded in time after being signed by others.