What should I do if I am sued by the manufacturer for selling fake goods?

If the merchant is complained of selling fake goods, the buyer's refund application can be cancelled. After that, contact the customer service on the same platform and follow the process. Receiving the courier sent back by the buyer requires the first inspection. If it is verified that it is not the product of its own merchant, it can be rejected.

First, how to deal with complaints about selling fake goods?

If the merchant is complained of selling fake goods, the buyer's refund application can be cancelled. After that, contact the customer service on the same platform and follow the process.

1. The after-sales report cannot be made until the refund is successful.

First of all, you can take this as an important condition for being reported to sell fakes. If this happens, you can also use this to safeguard the rights and interests of the seller.

The buyer must refuse to apply for a refund.

After buying the goods, the buyer may be dissatisfied for some reasons, hoping that the seller can refund, but if the buyer is directly refunded, the feedback is an indirect admission that he is selling fake goods, which gives the blackmailer an opportunity.

Blackmailers generally have many similar fakes.

Therefore, when blackmailers give feedback about selling fake goods, sellers usually complain to Taobao Xiaoer. When Taobao Xiaoer successfully intervenes, the blackmailer will upload pictures of the products, and Xiaoer will judge whether the products at this time are the products of the store.

4. The second intervention failed.

If Xiao er's intervention fails, the buyer's return is a foregone conclusion, so the seller needs to leave a message on the intervention interface every day, asking the buyer to fill in the courier number before the courier arrives. If the order number is supplemented after receiving the goods, the buyer shall be responsible for the loss. This can also reduce the loss of the seller.

5. Follow up the buyer's return logistics in time.

Follow up the logistics information after receiving the seller's order number. When you receive the courier, you should keep it safe and record the complete unpacking video in front of the courier. If you encounter damaged products or products that you don't sell, you will directly reject them. If there is no problem with the product, you can choose to sign for it.

Second, how to compensate for the damage caused by consumers buying goods?

If consumers are damaged when buying goods, they can deal with it in the following ways:

(1) If the legitimate rights and interests of consumers are infringed upon when purchasing or using commodities, they may demand compensation from the sellers.

(2) Consumers or other victims who cause personal or property damage due to commodity defects may claim compensation from sellers or producers.

(3) When consumers receive services, if their legitimate rights and interests are infringed, they may demand compensation from the service providers.

(4) Consumers' legitimate rights and interests are infringed when they buy or use goods or receive services. If the original enterprise is divided or merged, it may claim compensation from the enterprise that bears its rights and obligations after the change.

(5) If an illegal operator who uses another person's business license provides goods or services and damages the legitimate rights and interests of consumers, consumers may demand compensation from him or the business license holder.

(6) If consumers' legitimate rights and interests are harmed by business operators using false advertisements to provide goods or services, they may claim compensation from business operators. If an advertising agent publishes false advertisements, consumers may request the administrative department to punish them. If an advertising operator cannot provide the real name and address of the operator, it shall be liable for compensation.

(seven) the legitimate rights and interests of consumers who buy goods or receive services at trade fairs or rental counters are infringed, and they may demand compensation from the sellers or service providers. After the end of the exhibition or the expiration of the counter lease, you can also claim compensation from the organizer of the exhibition or the lessor of the counter. Organizers of trade fairs and counters have the right to claim compensation from sellers or service providers after renting them out.

What complaints does China Consumers Association not accept?

1, disputes between operators in purchase and sale activities;

2. Consumer private transaction disputes;

3. The goods exceed the stipulated warranty period and guarantee period;

4. The goods are marked as "processed products" (unless there is no real reason for handling);

5. Failing to install, use, keep or disassemble the goods according to the instructions for the use of the goods, causing damage to the goods or personal injury;

6. The respondent is unclear;

7. Both parties to the dispute have reached a mediation agreement and implemented it, and there is no new situation or new reason;

8. The court, arbitration institution or relevant administrative department has accepted the investigation and handling;

9, does not comply with the relevant provisions of national laws and regulations.

If consumers are damaged in the process of buying goods, they can ask the seller to pay compensation. If there is something wrong with the commodity itself, then the producer needs to pay the corresponding compensation. At the same time, if the interests are damaged in the process of being served, then the service provider should make compensation.