Tmall calls to remind you of the precautions.

Matters needing attention in Tmall's telephone dunning are as follows: confirm the identity of the other party, verify the pending payment, pay attention to information leakage, adjust the capital plan and keep evidence.

1. Confirm the identity of the other party: Calling for payment may be a form of fraudulent phone call or fraud, so you need to confirm the identity of the other party. You can ask the other party to provide their company, position, name, telephone number and other information. Until you fully identify them.

2. Check the pending payment: check the actual amount you need to pay and confirm whether there is any dispute or illegal behavior in this amount. If in doubt or uncertainty, you can consult Tmall customer service or go to the online payment platform for relevant information.

3. Pay attention to information leakage: avoid providing your sensitive information to the other party, which is easy to be used by criminals. If the other party insists on asking you to provide such information, please refuse and seek help from official channels.

4. Adjust the capital plan: If you have confirmed that you need to pay this money, please make your capital plan reasonably to avoid additional fines or endangering your credit history due to negligence or other reasons.

5. Keep evidence: If you have paid the money, it is recommended to keep all records of the whole transaction and provide evidence to prevent any problems in the future.