What should I do if the OnePlus mobile app keeps crashing?

If you are using an OPPO/OnePlus mobile phone (ColorOS system) and a crash occurs when using the software, please troubleshoot according to the actual situation:

The software that comes with the phone crashes, No response:

1. If there are too many saved data and caches in the mobile phone's built-in applications, causing abnormal operation, it is recommended that you enter "Settings> (Application)> Application Management> Application List> Select The application that crashed gt; storage usage", clear application data and cache.

2. Confirm whether the application version is the latest. It is recommended to upgrade to the latest version and try.

3. Try restarting the phone.

If the above methods still cannot solve your problem, it is recommended that you bring your mobile phone and purchase receipt to the nearest OPPO official service center for testing by professional engineers.

Game software crashes, black screen, and no response:

1. It is recommended that you clear the background applications and keep only the game process or try restarting the phone.

2. It is recommended that you enter the mobile phone "Settings> (Application)> Application Management> (Application List)> ":" or "_" in the upper right corner> Display system programs>; Select Flash "Retired application gt; storage usage", try to clear application data.

3. It is recommended that you check the network, switch between Wi-Fi network and data network, and try to re-enter the game.

4. It is recommended that you first download, install and use game software from the software store that comes with your phone. Some games downloaded from non-software stores may crash and the screen will be black when starting.

5. Try to update the game software version to the latest version to avoid compatibility issues due to abnormal versions.

Warm reminder:

① Clearing data in stand-alone games will cause the archive to be lost. It is recommended to back up the data before clearing the data.

② If there are incompatibility issues between the game software and the mobile phone, you can provide feedback to the game software customer service for adaptation and optimization.

If third-party software crashes, stops running, or becomes unresponsive:

1. If a crash occurs after installing the software, it may be due to an application compatibility issue. It is recommended that you download the software that comes with your phone. Download and install from the software store.

2. Enter "Settings; (Application); Application Management; Application List", find the crashing software, enter "Application Permissions" and open "Get Phone Identification Code" and "Read, Write "Enter or delete storage space" and other related permissions.

3. Enter "Settings> (Application)> Application Management> Application List" on your phone, click the ":" icon in the upper right corner, select "Show System Programs", search for Android System Webview, and click on the upper right corner Click the ":" icon and try to uninstall the update.

4. If a crash occurs after the application version is updated, it is recommended that you contact the corresponding crash software customer service for feedback, or try downloading and installing a lower version through Wandoujia, App Store and other channels.

5. If a crash occurs after the system version is updated, it is recommended that you check whether the crash software is the latest version, upgrade the corresponding software to the latest version and try again.

6. Some software has low-probability compatibility issues. It is recommended that you try to solve it by clearing cache, cleaning background applications, and updating the version through the store or official website. You can also report the problem to the corresponding software customer service.

If the above methods cannot solve your problem, it is recommended that you back up your mobile phone data, bring your mobile phone and purchase receipt to the OPPO official service center, and have professional engineers detect and handle it.