What should I do if Taobao refunds and the seller refuses to refund after receiving the goods?

What should I do if Taobao refunds and the seller refuses to refund after receiving the goods?

It depends on the situation.

If the seller refuses, you can apply for intervention, or ask the seller about the situation.

If communication cannot be achieved, directly apply for intervention and see for what reason the seller refuses, and then provide evidence and defense based on the other party’s reasons. At that time, the waiter will make a relatively reasonable decision based on the evidence of both of you. of processing. Taobao Refund What should I do if the seller refuses to refund after receiving the goods?

If the seller refuses to refund, you can apply for a refund again. If this continues, if the problem is not solved after a few days, you can ask Taobao to intervene. , and then report the problem to Taobao. If the goods have quality problems, Taobao will compensate you and then downgrade the rights of the product. What should I do if the Taobao return seller refuses to refund after receiving the goods?

If you have already applied If the seller refuses to refund or return the goods, you can apply for the waiter to intervene, and then upload the voucher, your return express order, online logistics information, and the voucher that can prove that the seller has received the goods. Just wait for the waiter's decision.

Returns must be operated on Taobao. After you fill in the return waybill number, you will see the logistics information, just like when you purchase the goods. When the seller confirms receipt of the goods on Taobao, the money will be refunded to you, just like when you purchase goods and confirm receipt of the goods, the money will be refunded to the seller. If you do not fill in the waybill number on Taobao

After you take photos of the seller’s delivery logistics, go to Taobao to complain to the seller and apply for a refund. Upload the photos as evidence

The buyer has negotiated with the seller to return the goods. However, the seller has not refunded or exchanged goods have not been received:

If the transaction refund is in progress, you can initiate a rights protection application "request customer service intervention" after the specified time (refund "request customer service intervention") "Intervention Processing" introduction), and upload valid credentials for verification by Taobao customer service.

If the transaction has been successful within 15 days, please enter the "My Taobao" - "Purchased Products" page to find the corresponding transaction, click "Complaint for Rights Protection", and upload relevant vouchers and wait for customer service intervention Verification and processing

Then you apply for Taobao to intervene in the processing, upload the express logistics voucher sent back, and wait for the waiter to handle it for you.

Taobao waiters are here to serve you wholeheartedly.

National unified toll-free hotline: 0571-2800--5693 Thank you for your support!

Computer transfers will arrive within 24 hours for free; paid transfers will arrive within 2 hours.

A single transaction of 50,000 yuan will be received before 24:00 on the next working day after submission.

Working days do not include national holidays and weekends, and the arrival time will be postponed.

(1) For bank cards transferred to ICBC, China Merchants Bank, China Construction Bank, Agricultural Bank of China, Bank of China, Industrial Bank, Ping An, and Hangzhou Bank, use the mobile Alipay wallet and the funds will arrive within 2 hours during bank service hours. If you operate on the computer, the money can only be received before 24:00 the next day.

(2) A single transfer of more than or equal to 50,000 yuan will be credited to the account before 24:00 the next day, regardless of mobile phone or computer. In case of statutory holidays or rest days, the arrival time will be postponed.

(3) Transfers to CITIC, Everbright, Ping An, China Merchants Bank, and Postal Card will arrive in your account in real time.

(4) Two-hour bank service schedule (supported banks and service hours):

Agricultural Bank of China, Bank of China: 8:00-19:00;

China Construction Bank: 6:00-20:00;

Bank of Communications: 6:00-20:30;

Industrial Bank: 1:00-22:00;

Ping An: 7:00-22:00;

China Merchants Bank, ICBC, Hangzhou Bank: 0:00-23:59.

China Merchants Bank, ICBC, Bank of Hangzhou: 0:00-23:59.

You can click "Apply for Taobao intervention" in the refund application, and the Taobao waiter will intervene and handle it according to the credentials and rules of both parties. If the waiter verifies that the seller has signed for the goods but refuses the refund without reason, the waiter will determine that the refund application is supported.

If the seller still does not confirm the refund agreement after receiving the return, it is recommended that you actively contact the other party for negotiation. If the two parties cannot reach an agreement and the refund is in progress, you can upload the inconsistency of the goods in the refund. Voucher, as well as the return delivery note and the other party's receipt receipt for your return, or a screenshot of the Aliwangwang chat record in which the other party acknowledges receipt of the goods, click "Request Customer Service to Intervene" after the specified time (refund "Request Customer Service to Intervene") Introduction), wait for Taobao customer service to help intervene.

If the transaction has been successful, you can click "Complain for Rights Protection" on the purchased product within 15 days after the transaction is successful, upload the above voucher, and Taobao customer service will help handle it.

However, if the goods have indeed been used and affect secondary sales, you still need to bear the corresponding risks and responsibilities.