What should I do if I forget my mobile phone account password?

You can refer to the following information:

1. If the mobile phone number and email address bound to the vivo account can receive the verification code or secret protection answer, and meet any of the above information, please follow the following methods:

1. Please click the link below, enter your account number and follow the prompts to reset your new password.

Retrieve password links: Web links

2. The specific operation instructions are as follows:

Bind the mobile phone number to retrieve: ① Enter the account number to bind the mobile phone number → ② Click (get the verification code) → ③ Enter the SMS to check the received verification code → ④ Enter the verification code → Modify the password.

Binding e-mail search: ① Enter the account number and bind the mobile phone number → ② Click on the bottom of the SMS verification page (switch other ways) → ③ Select the bound e-mail to search → Click (get the verification code) → ④ Log in to the e-mail to check the received verification code → ⑤ Enter the verification code → modify the password.

Retrieve through secret security: ① Enter the account number and bind the mobile phone number → ② Click on the bottom of the SMS verification page (switch to other methods) → ③ Choose to retrieve through secret security questions → ④ Enter the correct secret security answer → Modify the password.

* Note: Unregistered devices cannot receive verification code messages directly by binding their mobile phone numbers, and need to be authenticated again (e-mail, secret answer or real-name information, etc.). ).

2. If the mobile phone number and email address bound to the vivo account can't receive the verification code, and you can't remember the security secret answer, and you use the vivo mobile phone, please follow the following methods:

Scenario 1: There is no account logged in on the mobile phone:

① Setup (desktop) → ② Login to vivo account → ③ Login/registration account password → ④ Forgot password.

Remarks: If the system detects that the account is in a safe state, you can directly set a new password. If prompted for verification, you can click to switch to other verification methods, pass face verification (only the real name of the account will show the verification method), and you can reset the password after verification.

Scenario 2: The mobile phone has logged into the account:

① (Desktop) Settings→ ② Login to vivo account → (Early models need to enter) ③ Account Center →→ ④ Security and password → ⑤ Modify password.

Remarks: If the system detects that the account is in a safe state, you can directly set a new password. If prompted for verification, you can click the [Mobile Phone Number Disabled] button at the bottom of the page, and choose (forgot password) according to the prompt to make an account complaint. If the complaint is successful, you can change the password.

Third, reset the password through account appeal:

If the above methods can't help the self-service to retrieve the password quickly, please click the link on this page, select "Start Complaining", submit the correct information according to the page instructions, and then appeal to retrieve it.

* Note: If you encounter related problems or questions in the process of appealing, you can ask for help manually.

Online Customer Service: Click (Online Customer Service) at the lower right of the official website webpage link, enter "Manual" and contact the manual customer service;

Telephone customer service: call the service hotline 95033 to contact the manual customer service.