I received a short message from the bank, but there was no record. I only have the name of the other party's card number Can I call customer service to inquire about his remittance information?

You have no right to consult his remittance information, and the bank is obliged to keep the customer's account information confidential. If there is a short message, it means that the other party should have remitted it, but it is not certain that it has arrived. I suggest two things. First of all, because the central bank's interbank clearing system is closed on weekends, you can wait until Monday. Secondly, go to the bank where your postal currency card is opened and ask if the money has arrived at the Postal Savings Bank. Original, hope to adopt.