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How to unfreeze frozen accounts in Bai Hua?
1. Find out the reason: Bai Hua account was frozen due to abnormal account activity, violation of Bai Hua usage rules, overdue repayment and other reasons. Borrowers can log on to Alipay to contact online customer service and inquire about the specific reasons for the freeze.
2. Provide relevant information: Depending on the freezing reason, it may be necessary to provide additional information to solve the freezing problem.
3. Contact Alipay Customer Service: If the borrower does not know the reason for the freeze or needs further help, it is recommended to contact Alipay Customer Service directly, including but not limited to calling Alipay service hotline and contacting online customer service through Alipay APP. Then explain his situation in detail to the customer service and ask how to solve it.
4. Improve Alipay authentication: Freezing Bai Hua accounts may be related to authentication. The borrower shall ensure that its Alipay account has completed the necessary authentication steps, including real-name authentication, mobile phone number binding and bank card binding. If any authentication steps are not completed or need to be updated, please follow Alipay's requirements.
5. Clearing arrears and overdue: If the freezing of Bai Hua account is related to arrears or overdue, the borrower needs to pay off the arrears or solve the overdue problem as soon as possible. Borrowers can log on to Alipay or Bai Hua account to inquire about Bai Hua's repayment, and take corresponding actions according to the specific circumstances of overdue.
6. Abide by the usage guidelines: The borrower abides by the rules and usage guidelines of Alipay when using the flower buds. Avoid illegal operations, fraud or other acts that violate the regulations on the use of flower buds, and prevent accounts from being frozen and unrecoverable.
7. Wait patiently: Once the borrower has taken appropriate measures and provided the necessary information, the borrower needs to wait patiently for the processing result of Alipay. Depending on the specific circumstances, the time for restoring the Bai Hua account may be different.
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