What is the procedure to report the loss in the telecom business hall? Is there a charge?

The user must report the loss to the telecom's own business hall with the original valid identity certificate or service password; If the owner can't handle it in person, the agent can handle it with the valid identity certificate of the agent and the original valid identity certificate of the owner. The original owner needs to set a 6-digit service password. In addition, 1 1 self-service hotline and 1 manual customer service can also accept loss reporting. 1 1 The loss reporting method of the self-service hotline is to call 1 1-2 for consultation and handling -5 self-service payment loss reporting service -2 loss reporting service. Press the prompt tone to enter the mobile phone number to report the loss, press # to end, then press 1 to confirm that the mobile phone number is correct, then enter the 6-digit service password, press # to end, and press 1 to confirm the loss. The number finally broadcast by the system succeeded. When accepting the report of loss, 1 requires the user to provide a 6-digit service password. After verification, you can report the loss manually. In the telecom business hall, self-help hotline 1 1 and manual hotline 1, the loss is reported free of charge. For more service benefits, click "official website" below. Customer service 324 will answer your questions.