Is Baiku.com trustworthy for booking a room?

Dear, be careful when you place an order. "200 yuan for two nights" should require you to pay 100% of the room fee for two nights in advance. It is strongly recommended that you change a hotel or website; otherwise, once your itinerary changes temporarily, you may not be able to get your advance payment back whether you stay or not! ! ! This is my recent experience of booking a room on Baiku.com.

I made a reservation at Xi'an Drum Tower Inn on Baiku.com in June, planning to stay for 3 nights in early July. When I placed the order, I found that I was required to prepay more than 200 yuan for the 3-night stay. I think it's a bit excessive, because when I went to Yandang Mountain last year, I also booked an inn in Baikou. At that time, I only had to pay 10% in advance, and the rest was settled when I checked out. However, because I really planned to take my daughter to play, I felt relieved that it was just paying for the house half a month in advance, so I paid the full amount in advance.

I returned to my parents’ house in Luoyang in early July and found out that I had a severe cold and a low fever. I originally planned to go to Xi’an from Luoyang immediately, but it turned out that I was diagnosed with bronchitis and had to postpone my trip to Xi’an. I texted and discussed with the innkeeper asking for an extension. The lady boss was very unhappy, scolded me a lot, and asked me to bear the first day's room fee because I didn't notify the extension in advance, so I agreed. Since the infusion lasted until the second day, I still had a fever in the afternoon. The doctor reminded me that I must cultivate myself and not get too tired. My family advised me not to go for the next two days. I should cancel the reservation first and wait until I feel better before booking again. (Actually, because the travel date was postponed twice, my family also refunded my train ticket twice.)

The second time I called the innkeeper to reserve a check-in date of July 9th, sister Call the innkeeper for me, explain my physical condition, and ask them to help me cancel the subscription. The innkeeper’s wife immediately became loud and loud, and moved out of Baiku.com, saying that the terms agreed between their company and Baiku were that they could not check out unless they signed the original order. On the basis of the check-in date, they were told three days in advance. They also said that the room payment is now in the hands of Baiku.com, and the inn has not received a penny. In short, it means that our customers’ requirements can never be met. The tone is very overbearing and they will not pay. My sister got a chance to speak.

When I made a reservation in mid-June, my originally planned check-in date was July 6th. The innkeeper said that if I wanted to unsubscribe, I must have the foresight function and be able to predict in advance that I will If you are sick, have a fever, or have an infusion, you cannot go to Xi'an, so you must cancel your subscription online before July 3. MY GOD! I really want to ask the innkeeper and the owner of Baiku.com, are you able to predict in advance when you are sick? Do you have the ability to predict your illness three days in advance and how serious it will be? This clause is purely an overlord clause.

Later on the morning of the 9th, while I was injecting myself, I called the customer service of the hotel and Baiku.com, again requesting to cancel the order and refund my room charges for the second and third nights. The two families started to blame each other. And they all quoted the overbearing clause in the order and refused my request. I was very angry later, so I called them again and told them directly: Is your Baiku.com better than the Ministry of Railways? I also booked my train ticket to Xi'an online in advance. Because I found out that I was seriously ill, I canceled the ticket on the 6th and planned to go on the 9th. But I found that I couldn't go on the 9th, so I canceled it again. My train ticket was refunded twice, one day in advance. If I refund the ticket, the Ministry of Railways only charges me a 5% refund fee. Why was it that when I booked a hotel room with you, I was notified 3 days in advance that I would not be able to go and wanted to check out, but you told me that I couldn’t refund and refused to give me a penny?

Summarize the marketing model of Baiku.com:

When you book a room more than 20 days in advance, it requires you to pay 100% of the room fee for the entire three nights; If you encounter force majeure events such as illness and are unable to go, and you have no consumption at all, if you request to cancel the order 2-3 days in advance, you will 100% be rejected by Baiku and the store, and you will not be refunded a penny. He's really better than Iron Boss! As consumers, we can only vote with our feet; netizens are also reminded to be careful!

There are also many inns on Qunar. It is recommended that you go there and check them out. They only require a small deposit in advance.