Can I reissue my passbook if I lose it?

If you lose the passbook of China Merchants Bank, please bring the original valid account opening certificate to any branch of China Merchants Bank to report the loss and reissue it. You can handle it on your behalf (you need to show your valid identity documents). A handling fee of RMB 65,438+00 will be charged for reporting the loss in writing. After the passbook is completed, the bank will inform you to collect it by SMS. If you don't receive the SMS, you can return to the designated outlets to collect it after 7 days.

The reason why the formalities can only be completed 7 days after the official report of loss is because the bank wants to prevent some criminals from forging their identities to report the loss after finding someone else's passbook, so as to take away the money inside. Banks also need to verify the loss report.

Although the passbook is lost, it cannot be reissued immediately, but it can be reported as soon as possible. Customers can directly call the bank's customer service phone to report the loss orally, and then report the loss in writing at the bank within the validity period.

Specific loss reporting methods and passbook replacement methods are as follows:

Step 1: report the loss orally.

When the passbook is lost, in order to prevent others from finding and using the money in the passbook, it is necessary to call the bank as soon as possible to report the loss orally. After verifying your identity and password, the customer service staff will temporarily freeze your passbook, so that in case the passbook is lost, the safety of funds can be guaranteed.

Step 2: Report the loss officially.

The validity period of oral loss reporting of passbook is only 5 days. Please report the loss at the bank counter with your valid ID card within 5 days.

Of course, if you find the passbook in the process of oral loss reporting, just unhook it directly. In fact, you can skip the verbal report of loss and go directly to the bank counter to handle the formal report of loss.

Step 3: reissue the passbook

After the loss is officially reported at the bank counter, it will generally take effect within 7 working days. After the official loss report takes effect, the bank will give you a new passbook with the same number as the previous passbook.

Although the passbook is lost, other identity information and bank cards are not lost, which has no impact on your property. In order to be foolproof, you still have to report the loss and reissue it.