Taobao sellers have been calling to complain about harassment.

You can complain to the seller on Taobao. After receiving your complaint, Taobao will give a certain warning and punishment to Taobao sellers and reduce the rights of the store.

The specific steps of complaint are as follows

1. Log in to mobile phone Taobao and find "Customer Service Xiaomi" on the homepage of "My Taobao".

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2. After entering the dialogue, enter the word "complaint" in the text box below and send it.

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3. Your Taobao order will automatically pop up on the page, and click on the order you want to complain about.

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4. The reason for complaining about the seller will pop up on the page, and click "Sellers maliciously harass".

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5, harassment, click "phone".

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6. Click to select the voucher that can be provided. Voucher is the record of the seller being harassed, such as phone call record, short message record, etc.

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7. After selecting, click "I want to complain".

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8. Select the complaint type and click "Harassing others".

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9. Fill in the complaint description, upload a screenshot of the harassment record, and finally submit it. Taobao will give you an answer after the audit, and the time is within two days.

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Extended data:

Description of punishment measures

If the user violates the Taobao service agreement, Alipay service agreement or related rules, Taobao has the right to punish the user or suspend or terminate the service provided to the user according to the seriousness of the case. Punishment measures include, but are not limited to, publicity punishment, restriction of power, handling of commodity information, cancellation of evaluation right, freezing of accounts, etc.

1. Public punishment

On the member's credit card, credit evaluation page, etc. , displaying "This member has been warned/supervised/frozen x times".

2. Restrict the creation of stores

Restrict users from creating stores, and delete existing stores, but keep the original commodity information. After the penalty is executed, the user can create a store.

3. Restrict sending station messages

4. Restrict login to Taobao.

5. Restrict the release of commodity information

6. Restrict the purchase of commodity information

7. Restrict login to Ali Want Want

8, processing evaluation

8. 1. Cancel the right of mutual/unilateral evaluation.

Cancel the evaluation right of both parties/the respondent in this complaint, that is, the user has no right to evaluate the transaction corresponding to this complaint.

8.2. Delete the assessment

And delete the evaluated score.

8.3. Suspension of assessment

Hide the evaluation, so the evaluation will not be displayed on Taobao page for the time being. The evaluation score is invalid.

8.4 Effective evaluation

Put the suspended evaluation into effect and let the evaluation be displayed on Taobao.

9, processing evaluation points

9. 1, delete the evaluation point.

9.2, modify the evaluation score

Modify the evaluation score, such as -2 points (deduct 2 points).

10, processing commodity information

10. 1.

Delete the product information published by users (non-buyer bids or bids). Off-shelf means off-shelf to the warehouse, and users can also put commodity information on the shelves of the warehouse.

10.2. Delete all product information.

All product information of the user is removed from the shelf. Off the shelf is to remove the information of the goods that the user is selling and put it in the warehouse, and the user can also re-publish the information of the goods in the warehouse.

10.3. Delete all the commodity information that has not been bid.

Delete the information of the user's unbidded goods (the unbidded goods indicate the goods with a price of 0, and the seller can check the bidding times in "Baby for Sale"), so the user can't recover the information of the goods himself.

1 1. Delete the store.

Delete the store, but keep the original product information.

12. Close the store

When the store is closed, the original product information, the original store name and the original store domain name are kept.

13, forced to quit the consumer protection, refused to join the consumer protection within half a year.

14, deleting letters in the station.

Delete the station letter sent by the punished person, and the station letter corresponding to the station letter receiver will also be deleted.

15, freezing account

After freezing, users can log in to Taobao, but they are restricted from publishing and purchasing commodity information. All commodity information of users is removed, and logging in to Ali Want Want is restricted.

16, permanent title

After the title, users can't log in Taobao, delete the store corresponding to the user and delete the online goods corresponding to the owner.

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