Joke Collection Website - Public benefit messages - 12345 how to write the complaint reply instructions?
12345 how to write the complaint reply instructions?
1. Apologize: When replying, you should first apologize to the complainant and apologize for the inconvenience and trouble caused by the complaint.
2. Description: The reply shall specify the contents of the complaint, and explain the reasons and handling of the problems reflected by the complainant.
3. Handling: The response should clearly explain the handling measures and results of the complaint and the improvement measures taken for the problem.
4. Thank you: In your reply, you should thank the complainant for his concern and support to the enterprise and say that you will continue to provide better services to customers.
5. Contact information: contact information should be provided in the reply, so that the complainant can contact the enterprise at any time and put forward more opinions and suggestions.
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