Which telephone robot is better in Fujian?

I posted a post on Zhihu before this question, so you can refer to it. The content is as follows:

Since this year, telemarketing robots, also known as telephone robots, have come into people's sight, and occasionally they can receive calls from robots. I can't hear it at first, but I can hear it when I receive more. When I first came into contact with this product, it was amazing. I worked in the financial industry before, and I am very familiar with the work of electricity sales. The emergence of robots solved the problem of recruitment and training, which was my first feeling when I came into contact with such products. Anyone who has worked in the telemarketing industry knows that most people who make calls are white people who have just stepped into society. It is difficult to find old birds with telemarketing experience, and those who can come also require high treatment, which ordinary companies can't afford. Xiaobai needs to be trained again, and her understanding ability is worrying. So when I first got this product, it really brightened my eyes. /kloc-in April of 0/8, I took three systems of a brand and started using them. I'll talk about the use results later. In July, I bought another product. Take it out for comparison today. Not very professional, just providing some experience. Before it's too late, let's get down to business.

Before the comparison, let's popularize the basic knowledge of telemarketing robots, which can't be called popularization, but communication. When buying the first product, it is considered as impulsive consumption. At that time, there were not many such products and there were not many online introductions. I just bought a friend and acquaintance, a local enterprise in Xiamen, and the price is acceptable. I did a lot of homework and learned a lot when I bought the second model. The manufacturers of such products are mainly concentrated in Hangzhou, Shenzhen and Nanjing. In May, I contacted several manufacturers, including Silicone, Lingsheng, Xiao Xin, Baiying and Tongyan. These brands have been exposed a lot, and the above brother also mentioned these five brands (swordfish brand was really unheard of in May, and I am really sorry). Among them, Lingsheng, Xiao Xin and Bai Ying are all in Hangzhou, Shanghai and Nanjing. The regional advantages are obvious. Hangzhou can be said to be the concentration of such products. After our field investigation, we also found that the development of such industries in Hangzhou is really good. After all, backed by Ali, Hangzhou has an artificial intelligence support policy. So I chose Hangzhou, and finally I chose Xiao Xin among the three. Why is there an introduction later? I think it's an advertisement. Don't look at it.

First of all, the recognition engines of these products are all from Iflytek, similar to the technology of computer chips. It seems that they can be used by giving HKUST a similar service fee. I also looked it up on the Internet and found that Iflytek has been really good at speech recognition in recent years, so it is understandable that this kind of products use HKUST technology. Some small brands claim to research and develop themselves, some say to use Microsoft, and some say to use Ali or Baidu. I think it's all nonsense, so I won't pretend it here. I don't know. Iflytek searched online (I won the highest honor of independent innovation in China's information industry in 2005, "Major Technological Invention Award in Information Industry". 2006-2065 438+0 1 won the first prize in six consecutive English speech synthesis challenges. In 2008, he won the first prize in the International Speaker Recognition and Evaluation Competition (—NIST 2008), and in 2009, he won the first prize in the test index of difficult-to-confuse dialects and the second prize in the general test index in the International Language Recognition and Evaluation Competition (NIST 2009). -Baidu Encyclopedia) Everyone's core technology is the same, and there is no problem in recognition. There is no comparison between good and bad.

Another point is that many brands boast about their high call volume, and other posts have already explained this problem. The source of the call volume is the dialing time, and the available time per hour is fixed. The higher the dialing frequency, the lower the number connection rate, so the dialing volume is not a comparison index.

Third, many evaluations will compare additional technologies, such as whether there is WeChat push, whether it can be pushed by SMS, and so on. For a software development company, the development of such technologies is not the core technology. It takes a few minutes to develop, but additional features can really improve the user experience. I'll say a few more words here, because this kind of products are still mainly sold, and several of them have been mentioned. 1. wechat push-wechat push means that after the robot dials the intended customer, it pushes it to the user at the first time, so that it can follow up the intended customer at the first time without manually staring at the system. 2. Send a text message after hanging up-because most telemarketing systems are uninterrupted, customers can't call back. Sending text messages after hanging up can effectively prevent customers from returning calls, which is more useful in the real estate industry. 3. Interrupt function-Interrupt function refers to whether the customer can interrupt the robot. In fact, this is also a standard for most people to judge whether the robot is talking to you now. If you can't interrupt, the listener will think that you are talking to the machine or listening to the recording.

In the case that everyone has similar functions, I think comparison is the core content of this kind of products-service and prospect. As a new industry, service is very important. A friend in front sent a product comparison chart of 10. I want to laugh after reading it. What's the difference between this evaluation and no evaluation? Almost all manufacturers have tests in official website, and this evaluation will be given after each test. Have you experienced it in depth? In addition, I want to talk about SAAS, which the landlord calls the advantage of the product. At first, I didn't understand what SaaS was. I checked, which probably means paying the manufacturer according to the quantity and duration of the service ordered. In other words, the software does not charge money, and the expenses are all on the phone bill. It is estimated that no one who can accept this charging method has ever sold electricity. To put it bluntly, why do enterprises use the display mode of telemarketing? Because telemarketing is the cheapest and most direct marketing method. Now all three major operators have voice packages, and the phone bill is cheap. I don't know what your charge is. I believe it will not be lower than the operator. Some people will say that the use of cards or lines will have appellation or supervision problems, and you will encounter these problems without robots. Telemarketing people have a set of solutions to this problem, so I won't say much here. In my opinion, as long as the price is negotiated in advance, the contract is clearly signed, and all the problems that can be encountered are written in, there will be almost no extra expenses. This charging method is also used by most software service providers.

These are some personal experiences. Please correct me if I am wrong. I'm not a professional, just a user, I can't say clearly. Let's talk about the experience. Some people think there is a suspicion of advertising, and I can't help it. It is not that a professional evaluation team can't compare each product one by one, but can only provide two bought products for analysis. Personal views are for reference only.

Speaking of service, I personally think that the production of speech is one of the manifestations of service quality. The first product I bought, not to mention the brand, required customers to record their speeches completely. We recorded three different sets of speeches, each with no more than 20 sentences, and recorded everything we could think of. The questions that customers can ask, that is, keywords, are all their own ideas. When put into use, the robot is almost a tape recorder, with no answering function at all and too few keywords. Why did you buy Xiao Xin's later? They have a professional team to help them improve their voice skills. Each set of pronunciation skills is about 60- 100 sentences, and the keywords are also designed. As long as we tell them what my industry needs, Xiao Xin's team can help them do it well, and the recording quality is good. The recording by professional sound engineers is far better than our own. Recording ourselves, the problem of noise and echo gives us a headache. There's no way to go to the studio for this. In addition, the first three production modifications are free, and there is no additional investment. Another point that needs to be emphasized is that Xiao Xin now has an operation center in Xiamen, and recording production and after-sales service can be completed in our local area. I'm relieved to send my men directly to the dock. Another advantage of localization service is that we have few lines now and use mobile phone cards to make calls. The mobile phone card is changed every month. Just change it directly at the end of the month. You don't need to send it. Many service providers are not local, so it is quite troublesome to send cards to the headquarters.

In addition, we need to pay attention to the technical team of a company, which is related to the later development. This kind of products are not mature enough to be used first, but they are developing rapidly. That's why I like Xiao Xin. I visited their technical team because one of my partners is a software engineer. At least he thinks that the technical team in Xiao Xin is good, better than other companies we visited, and promises that all future upgrades will be free, at least during our visit, there are several major improvements. Let's talk about the products I bought in March. I still held my breath when I opened it today. I have updated it several times. The style of the page has changed, and the functions and contents in it have hardly changed. Don't ask me why I study so hard. If there is a market and the products are good, who doesn't want to be an agent? It's just that it's still in the testing stage, and I may choose one as an agent soon. At least my friends in the local financial circle are waiting for my test results.

Finally, there is another advantage of localization service, that is, the timbre of recording can be selected, and Xiamen can already choose recording samples, which makes me feel personalized service. We can also ask local service providers for many details, and they will provide solutions according to our requirements. Now a friend of mine in Cambodia wants to be interested in this kind of products, and has talked with Xiao Xin Center about the localization deployment scheme. The basic scheme has been formed, mainly their English speech recognition and speech skills have been formed, and I believe it will be implemented soon.

It is best to ask more questions before buying, try more, and if you have time and energy, go to the manufacturer to see if the system is running in the background and see if it is smooth. Don't just listen to the recording to judge whether it is good or bad.

The first picture was bought in March, with three lines. Now even the lines and data are almost useless. Besides, I don't want to say more. Brands are coded and don't want to get into trouble.

The picture below shows Xiao Xin's system. Compare it with yourself.

Regarding the answer to the question about the connection rate, the number data are all in batches, which is normally 30-50%. The previous system didn't take long, and the background interface wasn't like this before. It won't be used now, and I don't know where to intercept the detailed data. Haven't found it for a long time.

There will be more experience updates in the future. The above content only represents my personal thoughts, so don't spray it if you don't like it.