How to follow up after reporting 12315?

Post-complaint handling procedures for platform 12315:

1. Consumer complaints: Consumers complain to the administrative department for industry and commerce through letters, faxes, short messages, e-mails, 12315 websites or going to the industrial and commercial departments, explaining the complaints and reasons;

2. Acceptance of complaints by the industrial and commercial department: If the consumer's complaints meet the requirements, the staff of the industrial and commercial administrative department will accept the complaints and record relevant information within seven working days;

3. if the consumer parties agree to mediation within 6 days, the administrative department for industry and commerce will organize mediation and inform the parties of the time, place, mediators, etc. After the parties reach a mediation, the administrative department for industry and commerce will make a mediation document and file it.

what is the 12315

"12315" consumer complaint reporting hotline and the national internet platform? On March 15, 1999, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a special telephone number for receiving consumer complaints and reports throughout the country.