How to write the annual work summary?

Lead: everything is established in advance, and it is abolished if it is not predicted. The same is true for writing an annual work summary, which requires full preparation before writing. Moreover, the article should be concise, the ending language should be concise, and rhetoric should be avoided as much as possible. Next, I sorted out how to write the annual work summary. I hope you like the article!

How to write the annual work summary? 1. Three indispensable contents

The annual summary is different from the usual work summary, and they are related, but the writing focus is different. The focus of work summary is the experience, lessons and experience in peacetime work, as well as the methods adopted to learn lessons; But the annual summary doesn't need to be written like this. When describing the process and gains and losses of a certain work, the annual summary should focus on the role played by individuals and their responsibilities.

Explain clearly the role you play in each job, whether it plays a leading or auxiliary role, promotes or hinders it; Whether it is to support the work of colleagues or subordinates, or to lead the Ministry to complete a certain work. Only by clarifying the individual's role can we see clearly the relationship between the debriefer and performance and evaluate the performance of the debriefer accurately. At the same time, it is also convenient to distinguish whether the debriefer should bear the leadership responsibility or the direct responsibility in the existing problems and faults.

Generally speaking, the annual summary can be divided into three parts, 1600 words, and if you need to speak, it will take 20 minutes.

1. Title, title and introduction. The introduction is the opening remarks of the annual summary. Here, you should clearly explain your identity and responsibilities, and mainly explain the work you are in charge of, job responsibilities and work goals.

2. Main achievements. This is an important part of the annual summary. The main contents are the performance of job responsibilities, the completion of work objectives, outstanding performance and self-evaluation. In layman's terms, it is to write what you did and how you did it; What achievements have been made and how effective they are; Conduct self-evaluation from both qualitative and quantitative aspects.

3. Existing problems and improvement measures. In this part, I mainly talk about the problems and responsibilities in the process of performing my duties, and the specific methods for improvement in the future. Be careful not to talk empty words when describing, be practical, describe one problem at a time, don't confuse priorities in general, and the measures should be operable.

In short, the text generally adopts the method of narration and discussion, focusing on narration, writing out the work performance you have done and commenting on the specific performance, and don't go beyond your responsibilities to judge the success or failure of the whole project.

Second, the PPT typesetting effect is better.

If possible, you can use PPT format instead of traditional WORD documents. This is because PPT format can add some charts and links, so that the debriefers can show their work performance more intuitively, and it is also convenient for everyone to communicate with each other at the summary meeting. In the past, employees reported to leaders and HR unilaterally, and it was completed after being written and handed in. Now the annual summary of many units has changed this single function and become a tool for communication at the end of the year. The illustrated PPT not only describes the work performance, but also shows the creative thinking and planning ability of the debriefer.

Third, let the data speak.

A good annual summary and a convincing debriefing report are not mere formality, full of big talk, emptiness and impetuousness, but each performance statement is concrete, in place and as objectively quantified as possible, and compared with the goals set at the beginning of the year, giving yourself an objective and fair evaluation on the basis of actual measurable performance. Qualitative description is essential, but quantitative indicators are more convenient for leaders and HR as the basis of annual assessment.

Fan: Year-end summary of service industry, half a year after graduation and half a year after work. Over the past six months, I have felt a lot. I have completed the transition from school to society. I quickly adapted to the new company environment. I can say that I am a real social worker. I want to make my summary in my work for half a year.

After staying in the company for nearly half a year, I successfully completed the transformation from students to employees through the care of leaders, the help of colleagues and my own efforts and adjustments, and now I have basically integrated into the big family of the company. At the same time, I have some preliminary understanding of the company's organizational structure and workflow. As the manager of the project department, we should do the following work well: count the actual construction output value and cost analysis in that month, attend the cost analysis meeting in time, and do a good job in the monthly profit and loss analysis report of the project department; Cooperate with all departments at work at ordinary times and do a good job in contract management. Participate in the negotiation of some subcontracts, and conduct follow-up management after the subcontract is signed; Submit relevant statements to the company; Do a good job in subcontracting settlement and project completion settlement; Responsible for bid calculation, quotation and cost analysis.

I made a summary of my work in the past six months.

First, even the most basic work needs constant innovation and progress to improve work efficiency. A large part of my job is bidding. I think quantity calculation is a rather boring job. In fact, when I think about it again, using computers and overall planning methods, the nuclear quantity work is not so rigid and boring. From the beginning of contact with work, I gradually formed my own unique method. Of course, with the deepening of my work, there are more new contents waiting for me to learn and think.

Second, attitude is everything. It can be said that the process of work during this period is also a process of constant adjustment and maturity of my own mentality. Because cost is not my major, I just came to the company and I am at a loss. Reading all day seems to be useless, and the inexplicable and complicated bidding calculation drives me crazy. At first, I even doubted that I was not suitable for this job. Later, I found that time is my savior. Through my constant adjustment of my mentality, although no one said it, I naturally knew what I should do as a cost person, and some things I didn't understand were solved, and suddenly I was suddenly enlightened. Now as long as there is a job, I will do it with full enthusiasm. The adjustment of mentality makes me understand that all positions have opportunities to develop their talents and increase their knowledge. If we can do the most ordinary work with full enthusiasm, we can also become the most exquisite workers; If you do the noblest work with indifference, you are just a mediocre craftsman. If you have a positive attitude, you will be successful all your life.

Third, there is no end to learning. Occupation is only the continuation of students' occupation. It is important to apply the theoretical knowledge learned in school to work and further improve and sublimate it. When I first arrived at the company, my first task was to study hard and read books all day. In order to get familiar with the work as soon as possible, I had the opportunity to get in touch with the actual work. Combined with the relevant knowledge learned in school, I think it is necessary to further explore and think, and use it flexibly to solve practical problems.

Fourthly, I also have some shortcomings: because there are few opportunities to go to the construction site, there are too few opportunities to study on the spot, and I learn things slowly; Tenders often make mistakes and need more exercise opportunities; Pay too much attention to the progress of the work without considering the comprehensiveness of the work content; Sometimes the work is not active enough. In the next work, I will do my job well in line with my seriousness and sense of responsibility.

In addition, I also have my own views on the company's current management system. Companies should pay attention to improving the work efficiency of employees. I think endless work will only make people physically and mentally exhausted and lose their enthusiasm for work, which will naturally reduce work efficiency. A normal holiday can relieve the pressure of employees and allow them to combine work and rest. I suggest that the project department should also implement large and small weekends. At the same time, I also consider that it is difficult for the project department to implement this regulation, so I suggest that employees can take turns to be on duty on weekends, which can better reflect the humanized management of the company caring for employees.

I will take the company's business philosophy as the coordinate, combine my knowledge with the company's specific environment, make use of my energetic and receptive advantages, learn business knowledge and leading technology, and make my modest contribution to the company's development.

The above is a rough summary of my work in the past six months, please review it by the leaders. If there are any shortcomings, please point them out so that I can correct them in time and carry out my work better.

I believe that I will continue to work hard in the future, but my efforts are just like this, and there will be no major changes. I will start a new workflow step by step. The road ahead is still very long. I will continue to work hard in the company and make my greatest contribution to the realization of a better tomorrow for the company!

Fan: summary of the final work of kindergarten teachers unconsciously, a semester has passed, and the passage of time always makes people feel that they are constantly growing; Over time, people feel that there are really too many things to learn; The passage of time makes people constantly sum up their semester! Now, I will sum up some of my own situation so that I can continue to make progress in the future!

Personal opinion: In this semester, I have been based on the basic requirements of kindergarten and have always abided by the rules and regulations of kindergarten. Everything starts from the basic conditions of children, everything starts from the safety of children, and everything starts from the interests of children ... Throughout the semester, I will seriously use the Children's Outline to ask myself to do my best. After knowing the outline, I can unite the collective in kindergarten, and everything is based on collective unity.

Advantages of education:

1. My main subjects this semester are some classes, such as literacy, English, comprehensive, graded reading, physical education and so on. Because these tutorials are a little different from my previous tutorials, I am still a little nervous about teaching some subjects. But through my shameless questioning, I learned spirituality and understanding. I think my teaching method is acceptable to children and my knowledge is acceptable! A little boastful, but it is! Summary is fun! When I am happy, I also want to write some summaries of my subjects, just like English. Although I did very well in English when I was in high school, I seldom taught English after I came out to work and engaged in this fascinating preschool education career, so my memory may be a little vague. To this end, I will download some correct English recordings on the Internet and put them on my mobile phone. I will listen to them when I have time and ask experienced and qualified teachers for advice. Secondly, it should be physical education class. I still remember that I seldom went to exercise in high school for three years because of my weak constitution. Therefore, it is still a little difficult to practice for three years with only theoretical knowledge, so I ask others for advice in my own unashamed quality. Hee hee, I still feel a little satisfied with the practical education of physical education. Of course, I will continue to work hard to be worthy of the lovely children!

Second, as the saying goes, children are so cute, so naive and so naive. They are the future flowers of our motherland. When it comes to flowers, we think of ourselves. When I was a child, the teacher also used that kind of enthusiasm to educate us, in order to cultivate the flowers we used to have in our motherland. So writing flowers reminds me of my teacher's previous teaching methods, and everything is based on our interest. So, unconsciously, I think of the pains of my former teacher. Now, as a preschool teacher, I am also strict with myself. No matter how young children learn, everything should be based on interest. Therefore, in terms of educational methods, I can let children's thinking develop freely, let children learn in a happy atmosphere, master the most basic understanding of nature in a happy time, and let children know different China characters in the process of healthy growth.

Third, children are in the process of growing up, so the safety of children is also something I must take seriously in teaching. Therefore, in the process of educating children, I strictly demand that I always pay attention to the safety of children, such as the safety of going to the toilet, the safety of going up and down stairs, the safety of attending classes and so on. Through their own efforts, the children in this class have never seen anything dangerous. Congratulations!

Educate with parents: Parents can be said to be children's first teachers, and they can also be said to be role-players. Therefore, children can grow up better through their parents. To this end, I will carefully record the development of every child in the park in the contact manual at home every month. For example, Huang Huiwen is the most effective child to educate with his parents this semester. Wenwen, she was originally a very picky child. When I first came into contact with this class, I watched her for more than two weeks and found that she didn't want to eat meat. So I talked to Wenwen's mother about my findings and found that Wenwen was the same at home. My family likes Wen Wen's practice, so I began to communicate with her mother. After communication, Wenwen's mother also agreed to let Wenwen eat meat slowly and step by step. Through communication, parents can easily cooperate with me, because we are all for the development of children. So this semester, I have done well in this respect. As for the individual, I will continue to work hard!

Many, many summaries, summed up things are better! I also feel that in the continuous progress, I thank all those who have helped me, and I will continue to work harder to learn better knowledge and work hard for the future flowers of the motherland!

20xx65438+1October 7th

Fan Wensan: At the end of the year, I concluded that I haven't worked in supermarket cashier for a long time, and there is still a big gap between my own quality and professional level and the actual requirements of my work. But I can overcome difficulties, study hard, correct my working attitude, actively consult and learn from other comrades, do my job well, and make my due contribution to the development of supermarkets. Now, in view of the problems encountered in the work, talk about your own experience and experience, which is a summary of the work.

(1) As a cashier who deals with cash directly, I think I must abide by the operation discipline of the supermarket. Cashiers should not carry cash with them when they are in business, so as to avoid unnecessary misunderstanding and possible private transfer of public funds. Cashiers are not allowed to leave the cashier without authorization, so as not to cause losses or cause dissatisfaction and complaints from customers waiting for settlement. Cashiers are not allowed to settle accounts for their relatives and friends, so as to avoid unnecessary misunderstanding, and possible "stealing" phenomenon that cashiers use the cashier's position to log in to the cash register with receipts lower than the original price, and seek personal gain for others with the interests of the enterprise, or may collude internally and externally. At the cashier, the cashier is not allowed to put any personal belongings. Because there may be goods returned by customers at the checkout counter at any time, or goods that are temporarily decided not to buy, if there are personal items at the checkout counter, it is easy to be confused with these goods and cause misunderstanding. Cashiers are not allowed to open cashier drawers at will to check numbers and count cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice. The cashier channel that is not enabled must be blocked by chains, otherwise individual customers will take the opportunity to take the goods out of the supermarket without checking out. Cashiers should not read newspapers and talk and laugh during business hours. They should always pay attention to the situation in front of the checkout counter and in the store they can see, so as to prevent and avoid abnormal phenomena that are not conducive to the enterprise. Cashiers should be familiar with the goods in the store, especially the special goods, and the related business situation, so that customers can give correct answers at any time when they ask questions.

(2) Do a good job of bagging the goods. It is part of the cashier's job to bag the settled goods for customers. Don't think that this top job is the easiest, because the work is not done well and the customers are disappointed. The control procedure of bagging operation is: bagging hard and heavy goods at the bottom; Two boxes of square or rectangular goods packed in packaging bags are used as supports; Bottled or canned goods are placed in the middle to avoid being damaged by external pressure; Fragile or light foam products are placed above the bag; Frozen products, bean products and other goods that are easy to flow out of water, as well as meat and vegetables that are easy to flow out of juice, should be packed in packaging bags before being put into large shopping bags, or goods that are put into large shopping bags without customers' consent should not be higher than the mouth of the bags, so as to avoid inconvenience to customers, and goods that cannot be put in one bag should be put into another bag; Advertising pages or gifts distributed by supermarkets in promotional activities should be confirmed to have been put into packaging bags. When bagging, it is absolutely necessary to avoid the phenomenon that goods that are not customers are put in the same bag; For oversized goods that can't be packed in bags, they should be tied with ropes to facilitate customers' handling; Remind customers to take away all the packaged goods to prevent customers from leaving them at the checkout counter.

(3) Pay attention to the working procedures when leaving the cashier. When you leave the cashier, you should put the sign "Stop Receiving" on the cashier. Block the cashier channel with chains; Lock all cash in the cash register drawer, and the key must be carried with you or given to the shift supervisor for safekeeping; Inform the cashier nearby why he left the cashier and when he returned; Before leaving the cashier's desk, if there are customers waiting for settlement, don't leave immediately. You should politely ask customers who take advantage to check out at other cashiers. And check the waiting customers before leaving.

These are my thoughts in practical work. Please criticize and correct me.

Fan: The year-end summary time of the canteen chef really flies. These years are coming to an end, and I have been working in the canteen for a year and a half in a blink of an eye.

Looking back on every day in the past, as a chef in the canteen, I feel deeply responsible and stressed at work. Because the quality of the work I am engaged in will probably affect the physical and mental health of all employees, so in order to foster strengths and avoid weaknesses, my future work can be better. My work for one year is summarized as follows.

First of all, I would like to thank the leaders for their recognition and support of my work, including pointing out the problems in my work and making valuable suggestions, such as: the food is too salty, too oily and the color is biased. At the same time, quickly and profoundly realize the shortcomings in the work and correct them in time.

Secondly, at work, I strictly abide by the canteen hygiene system and conscientiously implement the "May 4th" hygiene system. Strictly implement the food hygiene law to prevent "diseases from entering the mouth", prevent food pollution and harmful substances from harming diners, and ensure the health of diners. At the same time, the storage of finished products is subject to "four isolation"; Raw and cooked isolation; The finished product is isolated from the semi-finished product; Food is separated from miscellaneous products and medicines; Food is separated from natural ice. Environmental sanitation adopts the method of "four decisions": personnel, materials, time and quality, division of labor and responsibility; Personal hygiene should be "four diligence": washing hands and cutting nails frequently; Take a bath and have a haircut frequently; Wash clothes and change work clothes frequently. Cabinets and shelves for food should be kept clean at all times, free from mildew and rat marks. Clean the cookware and floor of the operation room regularly every day, carefully wipe the floor and bowl ash of the restaurant, and strictly ensure the hygiene of the floor, doors and windows, glass and surrounding environment of the operation room.

During this year, I worked hard to learn culture, business and technology. Go to work on time. Abide by labor discipline and the rules and regulations of the canteen, and strive to complete their own work. In the work, obey the work arrangement, cherish the collective property, do a good job in collective and personal hygiene, and prevent food poisoning. In cooking, I strictly follow the food operation rules to ensure safety and hygiene. Make the staple food meet the quality requirements, the size is uniform, and the temperature is well controlled. Non-staple food should be selected, washed, carefully cut, diced, diced and shredded. The side dishes are beautiful, the colors are beautiful, the cooking is delicious and the salt is moderate. In terms of service, it is high-quality and efficient, and it is kind to diners and speaks kindly. Don't swear, don't swear, stick together and do a good job in the kitchen.

To sum up this year, I am diligent, earnest, hardworking and actively perform my duties. Looking forward to the new year, I will work harder and complete my work more enthusiastically under the strict guidance of the leaders.

Fan: The account manager summarizes a person's customer management and service at the end of the year to show that vip members respect and enjoy what I think is a distinguished experience. In xxxx, our center adheres to the service concept that communication starts from the heart. Each of our service personnel starts from the interests of customers, thinks about what customers think and is anxious for customers, and provides all kinds of communication services for customers, and stops carefully, replenishes cards and replaces stk large-capacity cards for free, helping customers win points and other services. We try our best to do our best for our customers.

Combined with the work indicators of xxxx Mobile Company, based on the principle of service first, differentiated services such as door-to-door service and family service were implemented for major customers and important customers from the data at the beginning of the year to the customer satisfaction at the end of the year. We ask every account manager to patiently answer customers' questions about mobile communication, satisfactorily solve customers' problems in using mobile phones, and provide various forms of information services. The account manager will contact the customer regularly, and the customer can also keep in touch with the account manager by telephone, text message, door-to-door and other means. Customers can also make an appointment with the key account manager who provides services and ask for on-site service. On-site service includes: business acceptance, setting new business functions, presenting new business, solving complaints, charging mobile phone fees, etc.

In addition, combined with the strategic goal of service and business leadership, we always adhere to the corporate mission of creating an infinite communication world and being the pillar of the information society, and constantly enhance employees' sense of crisis, urgency, mission and responsibility. In addition to improving the service quality in an all-round way, our center has also made great progress in the civilized construction of the company.

Second, the retention rate of high-end customers.

In the current fierce market competition, high-end customers will become the next market target of our communication industry. In the battle of market retention rate of middle and high-end customers, only by deepening humanized and family-style quality service and improving business technology level can we win the trust of many middle and high-end customers. Last year's high-end retention rate, our center successfully completed the task assigned by the company.

Third, the target market share of GSM customers

Management of outgoing personnel

Outbound personnel account for a certain proportion of our center's completion indicators. The target customer group of telemarketing is highly targeted, the service caliber is properly designed, and all outbound personnel Qi Xin work together to promote new business in XX.

It has played a great role in comprehensively promoting the incremental income increase of new business. When outbound team members do market research, social investigation, service care and tap potential customers, their service quality represents the service image of our company, so we train outbound team members to master the company's indicators and business, standardize service terms, and cooperate closely with them professionally and flexibly. So that they can clearly and clearly deliver the information to the target customers at the first time.

It is a bridge directly connecting customers and companies, so the service quality of outbound personnel directly affects customers. Outbound personnel further cultivate potential and competitive business, focusing on strengthening potential, service management and service personnel management.

Verb (abbreviation of verb) complaint handling

In order to further improve customer satisfaction and maintain the leading service, the key customer center established a rapid response mechanism for customer complaints in XX, taking customer value as the scale and starting with strengthening complaint management.

First of all, optimize the complaint handling process, strengthen the back-office manager's support to the front-office account manager's complaint handling, set up complaints, establish an emergency mechanism for direct intervention by management, and shorten the time limit for complaint handling. Secondly, strictly control the group customers. Thirdly, important and repeated complaints are directly sent to the professional departments of the company or relevant leaders of the company, and the management personnel support and solve them in time. Finally, improve the customer follow-up service system, improve the service level of mobile companies, and achieve 100% complaint satisfaction.

6. Daily homework

Account manager is the main provider of customer service for group customers and individuals, and it is also an important carrier for mobile companies to show their employees' image and work style. The professional image and quality of account managers have always been the focus of company leaders and customers. In the daily work of XX years, the service and business of account managers were systematically trained, the marketing system was comprehensively optimized, and the scale of account managers was optimized. Vigorously promote the large-scale development of new business, accelerate the pace of upgrading services, comprehensively optimize the marketing system, and promote the center to achieve its annual marketing goals.

In xxxx, I will assist the leaders in comprehensively innovating the service model and increasing the market share of new business. Assist leaders to improve customer service in an all-round way and promote the optimization of service value. We will continue to vigorously promote the core values of high morality, caring for life and pursuing perfection.