Joke Collection Website - Public benefit messages - What should I do if I write an abnormal message about Health Treasure?

What should I do if I write an abnormal message about Health Treasure?

1. Personnel entering (returning to) Beijing must hold the negative certificate of nucleic acid test within 48 hours and the green code of "Beijing Health Treasure";

2. Within 1 4 days, the counties (cities, districts and banners) where local COVID-19-infected people are located exceed 1 case (including1case), and entry (return) to Beijing is strictly restricted;

3, 14 days, people with a history of residence in the county (city, district, flag) where the land border port is located are not allowed to enter (return to) Beijing;

4.65438 From 0: 00 to the end of March on October 22nd, 2022/KLOC-0, those who enter or return to Beijing need to be tested for nucleic acid within 72 hours after entering Beijing, while those who leave Beijing within 72 hours need not be tested for nucleic acid.

_ Tip: "Beijing Health Treasure" will be compared through the nucleic acid detection database. If it is not detected on time, a prompt will pop up, which may affect travel and daily life. Please pay attention to the prevention and control reminders and SMS reminders in time, consciously abide by the epidemic prevention regulations, report to the community (village), unit or hotel as soon as you arrive in Beijing, and cooperate with the epidemic prevention work such as nucleic acid detection and health management. Do not take the initiative to report or cooperate with the epidemic prevention work, resulting in serious consequences, will be held accountable according to the law.

1, "Beijing Health Treasure" has a "pop-up window" prompt.

2. Can't buy a train ticket (due to the epidemic)

3, can't afford to buy a plane ticket (epidemic)

4. The equipment will give an alarm when checking the ID card at the checkpoint in Beijing (the cause of the epidemic is limited).

I should call the Beijing hotline12306 (010-12306). Restricting ticket purchase may be because of big data. After the call, the operator will register the information for you and report it to the Beijing public security department. After the Beijing public security department verifies the situation, you can buy a ticket.

If the number of inquiries is large, which leads to the overflow of other provincial and municipal railway bureaus, you need to re-dial the Beijing hotline 12306 until the operator of the Beijing Railway Bureau answers.

4. What's wrong with "Beijing Health Treasure"?

According to the health status display rules of "Beijing Health Bao", it is generally divided into:

Focus on observation (red),

Home observation (yellow letters),

Nothing unusual (green).

If your "Beijing Health Treasure" is displayed as: centralized observation (red), home observation (yellow), or if the normal interface cannot be displayed and a "prompt pop-up window" (white box) appears, it is in an abnormal state.

According to the coding rules, if there is any abnormality (not in "no abnormality" status), it may be because you can't or need to suspend Beijing in the following circumstances, and those who have already entered Beijing should report to the community or unit immediately:

Due to the limitation of data verification technology, there may be some signal deviation, or "accidental injury" caused by someone holding your mobile phone number.

If you confirm that you really don't have the above situation, and you are in Beijing, you can apply for lifting the abnormality through the community, unit or hotel.

According to the relevant regulations, due to the limitation of verification means, community workers can only check and register those who meet the following conditions at the same time:

1, I report to the community;

2, really live in the area of the community;

3. Be able to provide relevant travel vouchers for the last 14 days;

4. It is really unnecessary to take relevant health management measures.

Since you didn't return to Beijing, you can't report to the community for verification, so the community staff can't verify your registration and try to remove the abnormality.

According to the job requirements, all departments will check, register, report and terminate the abnormal situation of people with different health conditions and different living types.

According to the relevant requirements, if you need to enter (return to) Beijing, you can make a coded complaint through the Beijing 12345 citizen service hotline (please dial 0 12345 in other places) or the official account of "Beijing12345" WeChat, and they will forward the complaint information to the relevant authorities as soon as possible.

How to complain about the code? The specific operation is as follows:

Please carefully judge the display status of your "Beijing Health Treasure".

If the word "concentrated observation" is red, please contact the Beijing Municipal Center for Disease Control and Prevention and other disease control departments immediately, and they will handle it properly for you.

If the words "home observation" in yellow text or "prompt pop-up window" in white box appear, you can handle it through the following channels according to your living type:

1. If you live in a community (village), please report to your community (village) in time;

2. If you live in the company, please report to the epidemic prevention and control department (resumption of production department) of your company in time, and the company will contact the resumption of production department for you.

3. If you stay in a hotel, please report it to the front desk of the hotel you are staying in, and the front desk will contact the cultural tourism department for you to handle it (according to the regulations of the Municipal Culture and Tourism Bureau, if the hotel refuses to continue to stay because of the abnormal health treasure, you can report the hotel behavior to the 12345 citizen service hotline and the cultural tourism department);

4. If you live in a college dormitory (without community management), please report to the epidemic prevention and control department of your college in time, and the college teacher will contact the education department for you.

5. If you live on the construction site, please report to the competent leader in charge of epidemic prevention and control on the construction site in time, and relevant comrades will contact the housing and construction department to handle it for you;

6. If you come to Beijing for medical treatment and only live in the hospital, please report to the epidemic prevention and control department of your hospital in time, and the medical institution will contact the medical and health care department for you to handle it (according to the requirements of the municipal medical treatment and hospital prevention group, if the medical institution refuses to continue your treatment on the grounds of abnormal medical care, you can report the behavior of the medical institution to the 12345 citizen service hotline and the medical and health care department).

Note: The above contents do not include: people who bought "Class IV" drugs in pharmacies or clinics in this city in the last 14 days or who have similar symptoms of "Class XI" and are still in the self-service release time.

9. Why did the community reply to me after I complained to 12345?

Due to the complexity of relevant policies, some hotline staff of 12345 have not fully understood and mastered it, which has led to your situation being transferred to the community for processing and delayed your time.

According to your work experience, in order to promote the quick solution of your problem, we suggest that you pay attention to the following points when communicating with the hotline 12345:

1, I must remind the staff of 12345 that you have not returned to Beijing at present, and the community cannot solve it;

2. As you are not in Beijing, it is not recommended that you disclose any information about your address, including districts and counties, in case the staff of 12345 don't understand, and turn your problem back to the community, and the community will explain to you that it really can't be solved, which will delay you more time;

3. I suggest you ask the staff to reply, write down their job numbers and ask about the settlement time limit;

4. It is suggested that qualified households record their telephone numbers so that you can urge them in the future 12345.

X. What should I pay attention to when reporting to the community?

When you need to report to the relevant community (village) or competent unit because you are temporarily unable to determine whether your trip is abnormal, please pay attention to the following matters:

1. It is recommended to call in advance before reporting, asking about the required materials, reporting location, reporting process and other precautions;

2. Please explain the current display status of your "Beijing Health Treasure" as soon as possible when reporting;

3. Hand disinfection should be carried out in time after using public paper and pens;

4. Please be sure to wear disposable medical masks, medical surgical masks or masks with protection level above when registering.

XI。 What materials do you need to provide to remove anomalies?

1. Community (village) staff will generally ask you to provide proof of living in the community under their jurisdiction and all kinds of travel certificates in recent 14 or 2 1 day (including but not limited to: local code scanning records of local health treasures/codes, payment records with merchant names, travel records of online car/train/plane, etc.

2. For those who do have risks, the community (village) staff will explain the current policies to you and take corresponding health management measures (including but not limited to centralized medical observation, home medical observation, health monitoring, etc.) according to regulations. );

3. If there is a racetrack around the risk area as stipulated by the policy, but the relevant travel documents are not enough to support you not to go to the risk area, the community (village) staff will ask you to make a commitment according to the relevant policies, and make an appointment for you for one or two nucleic acid tests (after the first nucleic acid test, you usually need to observe it at home until the result comes out), and the result is negative. After you sign the letter of commitment, you will be registered to report the loss in time;

4. For those who are truly risk-free, the community (village) staff will keep your travel voucher and register the loss report for you on the spot or after arranging nucleic acid testing according to relevant regulations.

(The above requirements are for reference only and may change with the epidemic situation, depending on the policy requirements of community workers. )

Other types of residents should obey the requirements of the relevant competent departments.

12. Can I cancel it myself?

According to the policy, those who bought "Class IV" drugs or had similar symptoms of "Class XI" in pharmacies or clinics in this city within the last 14 days can cancel themselves.

According to the policy requirements of the 273rd press conference on epidemic prevention and control in novel coronavirus, please pay attention to SMS reminders and conduct nucleic acid testing within 72 hours. Health Bao will remind the relevant personnel who have not been tested for nucleic acid 72 hours after purchasing medicine and seeing a doctor; For the completed nucleic acid detection, the detection institution has uploaded the detection results to the nucleic acid detection platform of the Health and Health Commission. If Health Bao can check the results of nucleic acid detection through the nucleic acid detection platform, Beijing Health Bao will restore the green code at 24 o'clock every day.

If your negative nucleic acid test certificate has been issued for more than 24 hours, but "Beijing Health Bao" has not been released by itself, you can handle it through relevant channels according to your living type, otherwise it will generally not be accepted.

XIII. I have contacted 12345. Why hasn't the community (village) released me?

According to the relevant regulations, due to the limitation of verification means, community workers can only apply for registration in the community (village). Those who are really under the management of the community (village) and meet the conditions for dissolution shall apply for dissolution after relevant verification, and shall not operate remotely. Even if you report to the hotline 12345, the community staff will patiently explain the relevant policies to you and tell you that you need to go to the community (village) for treatment.

XIV./kloc-0 exceeds 1 case (including 1 case) within 4 days. Is there any remedy for people who have lived in the county (city, district, banner) where the local infected person is located?

Within 14 days, the number of people living in infected counties (cities, districts and banners) in COVID-19 exceeds 1 case (including 1 case), and entry (return) to Beijing is strictly restricted.

1. I really came to Beijing on important business. Through the office of the leading group (headquarters) for the prevention and control of COVID-19 epidemic in provinces (autonomous regions and municipalities directly under the Central Government), a letter will be sent to the office of the coordination mechanism of joint prevention and control in the capital, and it can only come to Beijing after approval.

2. I plan to come to Beijing for medical treatment. You can contact the relevant hospitals in Beijing through local hospitals, take telemedicine and other ways for consultation, and then decide on further treatment plans.

3. Plan to come to Beijing for business activities. At present, Beijing has strictly controlled all kinds of social organizations to hold national conferences, training and other activities in Beijing, and it is suggested to participate remotely through video.