12345 Are there any holidays and weekends?

The operator of 12345 has two holidays. However, the way of weekends may be different in different cities, not necessarily like ordinary units. Weekends are Saturday and Sunday. Just take two days off a week according to the schedule. You don't have to take two days off in a row. The government service hotline12345 is answered 24 hours, and it is answered by specialized staff from 9 am to 5 pm from Monday to Friday, and the rest of the time is generally voice messages. This hotline is a telephone channel dedicated to solving people's needs. Although the utility of 12345 has been greatly reduced in recent years, it is still an important channel to reflect people's livelihood.

12345 government service convenience hotline 12345 hotline. Refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

During the Spring Festival holiday, people enjoy this rare seven-day break, but the staff of the "12345" hotline still stick to their posts, and the hotline service is open 24 hours a day, constantly providing inquiries for the masses.

The "12345" hotline is an important bridge for the municipal party committee and the municipal government to contact the masses, and an important channel for consulting policies, reflecting problems and suggestions, and promoting the solution of government service problems. In order to let the returning people have a "comfortable year", the municipal government service hotline management center actively cooperates with various functional units to fully guarantee water supply, power supply, heat supply and gas supply. In order to let the broad masses of people live a "peaceful year", hotline staff voluntarily give up their rest, stick to their posts, answer the phone online 24 hours a day, handle all kinds of demands in time, and convey them to the handling department as soon as possible to ensure that the problems are solved in time and effectively, and ensure the citizens' peace of mind for the holidays.

It is understood that during the Spring Festival, the "12345" hotline * * * answered 3 125 calls from the masses. Among them, 2726 pieces were directly operated, 555 pieces were transferred and 348 pieces were returned. The satisfaction rate of the masses is 9 1.4%.

Behind the high satisfaction of the masses is the hard work and silent efforts of every staff member of the government service hotline management center. In the next step, the "12345" government service hotline will further improve its professional work ability and service level to the masses, and practice the promise of "one number is available all day, and a hotline contacts you and me" and the service tenet of "sharing worries for the party Committee and government and solving problems for the people" with practical actions.

Legal basis:

Labor law of the people's Republic of China

Article 36 The state practices a working-hour system in which laborers work no more than eight hours a day and no more than 44 hours a week on average.

Article 44 of the Labor Law of People's Republic of China (PRC): Under any of the following circumstances, the employer shall pay the wages higher than the wages of the workers during normal working hours according to the following standards:

(1) If the laborer is arranged to work longer hours, he shall be paid no less than 150% of the salary;

(2) If workers are arranged to work on rest days but cannot be arranged for compensatory time off, they shall be paid a salary of not less than 200% of their wages;

(3) If workers are arranged to work on legal holidays, they shall be paid no less than 300% of their wages.