How to cancel consumer complaints in postal industry

1. Contact the State Post Bureau directly by telephone to cancel the complaint.

2. Make a complaint on the complaint website of the State Post Bureau.

(1) As a customer service staff, the following methods are available:

① Contact the user who complained about you and ask him to leave a message with the postal service, saying that he has contacted the guest and handled it properly, and the guest is willing to cancel the complaint;

②. Someone will contact the postal service by phone to confirm whether the customer really wants to cancel. If the customer answers yes, the cancellation will be successful.

(2) As a customer's complaint service, the following methods can be used:

① Contact the State Post Bureau directly by telephone to cancel the complaint.

② make a complaint on the complaint website of the State Post Bureau.

Complaint refers to the fact that the person whose rights and interests have been infringed has violated his legal rights and interests against the organization involved, and has the right to claim his rights from the relevant state organs. The complainant is the person whose rights and interests have been infringed. Consumer's complaint refers to the behavior of consumers who need to buy, use goods or accept services for their daily consumption, and after a consumer rights dispute with the operator, they request the mediation of consumer rights protection organizations to protect their legitimate rights and interests.

legal basis

article 13 of the civil procedure law of the people's Republic of China

the parties have the right to dispose of their litigation rights within the scope prescribed by law and enjoy the right to withdraw the lawsuit in civil proceedings.

Postal Law of the People's Republic of China

Article 47 Postal enterprises shall compensate for the loss of vouched mail according to the following provisions:

(1) If the insured vouched mail is lost or completely damaged, compensation shall be made according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail;

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated according to three times the charge.

postal enterprises should state the provisions of the preceding paragraph in the notices in their business premises and the vouchers provided to users in a way that can attract users' attention.

if postal enterprises intentionally or grossly neglect to cause losses to vouched mail, or fail to fulfill the obligations specified in the preceding paragraph, they have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.

article 21 postal enterprises shall publicize their service types, business hours, tariff standards, mail and remittance inquiries, loss compensation methods and users' complaints about their service quality in their business premises or by other means.