Dual-card mobile phone number can't see SMS

If only the verification code cannot be received, other SMS/MMS messages can be received normally. Please refer to the troubleshooting of some SMS/MMS messages that cannot be received:

1. Check whether the number blacklist is set in the harassment information interception.

Enter the information app-circle icon in the upper right corner-harassment information interception-blacklist management-number blacklist. If the number is blacklisted, incoming calls and messages will be blocked.

2. Check whether there is any third-party housekeeper software to intercept SMS/MMS.

Some security management software will intelligently filter the received SMS/MMS, so it is recommended to uninstall this application. The list of these softwares is generally named as "XX housekeeper" or "XX security assistant";

Please check if you just can't receive the SMS/MMS sent by Apple.

If you just can't receive the SMS/MMS sent by Apple's mobile phone, but you can receive the information sent by other mobile phones, it may be because the mobile phone number was bound to the Apple device before, and the other party sent iMessage instead of ordinary SMS. Refer to Apple's official instructions to unbind the mobile phone number from the Apple device, which shall prevail.

4. Check whether the content of SMS/MMS contains sensitive words, which makes the mobile phone unable to receive it.

Ask the other party to use test SMS/MMS, such as sending: thank you, etc. , check whether it can be received normally. If it can be received normally, it means that the SMS/MMS sent before may contain sensitive words.

For more questions, you can enter the online customer service of vivo official website-click on mine and enter "Manual" to contact the online customer service for handling.